We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Celeste Responsive columnsClosed   wpDataTables   Updated April 11, 2024 at 3:53pm   3 Most recent comment from Miloš Jovanović:Hi Celeste,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Jan Weiss Service does not show in Front EndClosed   Amelia   Updated April 11, 2024 at 1:39pm   2 Most recent comment from Stefan Petrov:Hello Jan,Thanks for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... Lucy Jayne Brown A form that I have set upClosed   Amelia   Updated April 11, 2024 at 1:33pm   4 Most recent comment from Stefan Petrov:Hello Lucy,Notifications should be configured according to these instructions https://wpamelia.com/notification-settingsbut even if i try a different port and secure it, it's still the same issu ... Tomáš Strmiska Weird behavior of Czech NotificationsClosed   Amelia   Updated April 11, 2024 at 1:01pm   6 Most recent comment from Miloš Jovanović:Hi Tomáš,You're welcome, I am happy we finally isolated and at least found a workaround fix for this specific issue.Of course, as you pointed out, that is correct, we do have many features req ... Michael QUEDZUWEIT LicenceClosed   Amelia   Updated April 11, 2024 at 12:08pm   7 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for the update on this.Please let me know if you have any other questions. Rasmus Booking systom would not update with the changesClosed   Amelia   Updated April 11, 2024 at 11:25am   2 Most recent comment from Stefan Petrov:Hello Rasmus,Thanks for reaching out to us. I've used the credentials to log in from previous tickets. If i test the customize by disabling the sidebar, for example, on the website i can see that ... Jacob S Customize Customer Panel / Employee Panel LoginClosed   Amelia   Updated April 11, 2024 at 10:43am   6 Most recent comment from Marko Davidović:Hello again,Yes, of course, this the first option called primary colorShould you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help ... Derek Hudson Format issues with step booking form 2.0Closed   Amelia   Updated April 11, 2024 at 10:38am   4 Most recent comment from Uroš Jovanović:Hello Derek,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite vers ... Frédéric Santi Is it possible to apply a discount for multiple person reservation ?Closed   Amelia   Updated April 11, 2024 at 9:15am   7 Most recent comment from Marko Davidović:Hello agian,No, we do not have such an option I'm afraid. What you want to achieve is only possible in some way with extras that we suggested already but the downside is that this will not count ... Mitch Rayborn custom fieldClosed   Amelia   Updated April 11, 2024 at 8:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Oz Basic functions are missing to operate my salon businessClosed   Amelia   Updated April 11, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Be able to add/subtract to the payments: We daily deal with this so, let say I have a customer I need to give a discount or add a tip amount etc. On ... Glenn Sherman Outlook integration missing for some usersClosed   Amelia   Updated April 11, 2024 at 8:00am   4 Most recent comment from Uroš Jovanović:Hello Glenn,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... casey Sms queueClosed   Amelia   Updated April 11, 2024 at 7:58am   2 Most recent comment from Uroš Jovanović:Hello Casey,Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log in to your site to test notificati ... casey SMS Alpha sender idClosed   Amelia   Updated April 11, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Certain countries don't allow alpha sender ID or require a registration before it can be used (including Australia). Unfortunately, our integration d ... Oscar askClosed Pre-purchase questions for wpDataTables   Updated April 10, 2024 at 9:25pm   2 Most recent comment from Miloš Jovanović:Hello,- Auto-refresh feature for the tables, using the built-in functionality of our plugin is only possible for server-side enabled tables, such as a manual table, or a server-side SQL query-based� ...