As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Stanislav Inquiry about Upgrading to Standard Version from StarterClosed   Amelia   Updated April 23, 2024 at 7:37am   5 Most recent comment from Stefan Petrov:Hello Stanislav,Great to hear that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Daniel Davison DepositClosed Pre-purchase questions for Amelia   Updated April 23, 2024 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you should be able to set this with Amelia easily. So for events you can set the deposit of 20%And then you can enable payment via link So that they ... Shirley problem with AMELIA pluginClosed   Amelia   Updated April 23, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:Hello Shirley,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... Ki Smith booking form customizationClosed   Amelia   Updated April 23, 2024 at 6:05am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome. This is because you have set that maximum capacity is one so this is a single service not group service. Change this to 2 or more and then this option will show auto ... Brigitte Bauer TaxClosed   Amelia   Updated April 22, 2024 at 8:48pm   2 Most recent comment from Uroš Jovanović:Hello Bridgitte,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be im ... Diego Penaloza Lopez question about reservationsClosed   Amelia   Updated April 22, 2024 at 8:42pm   2 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching out to us.1. For that purpose, you can configure custom duration for all services.2. Just change the time format on the WordPress General Settings and it will be a ... Benoit Lamaury Troubleshooting with notifications and Google Calendar SyncClosed   Amelia   Updated April 22, 2024 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for reaching out to us.We have noted this issue and passed it to our developers and it will be resolved as soon as possible.Please let me know if you have any other questions. Melanie Walsh Very slow loading of data tablesClosed   wpDataTables   Updated April 22, 2024 at 8:01pm   9 Most recent comment from Miloš Jovanović:Hi Melanie, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -Yes, in regards to the way how the rows are exported via ... Andzelika Woocommerce additional products for servicesClosed   Amelia   Updated April 22, 2024 at 6:53pm   20 Most recent comment from Uroš Jovanović:Hello Andzelika,Glad to hear that the issue has been resolved.I will have this ticket closed now. Chris WordWrapClosed   wpDataTables   Updated April 22, 2024 at 6:25pm   6 Most recent comment from Miloš Jovanović:Hi Rok,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... RICHARD D. WALDMAN calendarClosed   Amelia   Updated April 22, 2024 at 6:05pm   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Robert Using Amelia for Accomodation RentalClosed   Amelia   Updated April 22, 2024 at 5:56pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possi ... Daniel Husband ShortlinkClosed   Amelia   Updated April 22, 2024 at 5:44pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Maria de los Angeles Martinez Medina Customer panel 2.0 NEWClosed   Amelia   Updated April 22, 2024 at 1:52pm   2 Most recent comment from Stefan Petrov:Hello Maria,Thanks for reaching out to us.This is the shortcode for the new customer panel that you can add to your page. There are two ways, you can either add the module "shortcode' and then p ... Renae Stevens stevens Amelia is driving my clients crazyClosed   Amelia   Updated April 22, 2024 at 1:40pm   2 Most recent comment from Stefan Petrov:Hello Renae,Thanks for reaching out to us.Can you also provide the credentials for admin access to your webpage? Unfortunately, since this is a user with the customer user role, I'm not able to s ...