We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Olaf Lederer How does this option work?Closed   Amelia   Updated April 18, 2024 at 10:00am   8 Most recent comment from Marko Davidović:Hello again, There is no issue this is how it is supposed to work. You cannot change this. This is how it was designed to work. So we do not see any issues.  Should you have any further inquiries, we ... Alan Customer PanelClosed   Amelia   Updated April 18, 2024 at 9:03am   5 Most recent comment from Marko Davidović:Hello agian,Amelia can not show the booking insincere time zone since it has not time zone option it depend on WP settings. So this customer real or not booked in a different time zone that was probab ... Isabel Lapaz DO BACK button in categories in catalogueClosed   Amelia   Updated April 18, 2024 at 8:53am   10 Most recent comment from Uroš Jovanović:Hello Isabel,Glad to hear that the issue has been resolved.I will have this ticket closed now. Daniel Arseneault Lost everything after the updateClosed   Amelia   Updated April 18, 2024 at 8:52am   9 Most recent comment from Uroš Jovanović:Hello Daniel,Do I have your permission to do this for you on your website?Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a lo ... Andy Bats Cron Job for scheduled notificationsClosed   Amelia   Updated April 18, 2024 at 8:45am   5 Most recent comment from Uroš Jovanović:Hello Andy,Thank you very much for sharing this with me and I am glad to hear that the issue has been resolved.I will have this ticket closed now. Stephane Presale questionClosed Pre-purchase questions for Amelia   Updated April 18, 2024 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Stephane,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Bill Moran Event Pricing with Add-onsClosed   Amelia   Updated April 18, 2024 at 8:39am   2 Most recent comment from Uroš Jovanović:Hello Bill, Amelia can be used for table booking. We don't have an option for displaying the table plan, but you can create tables in the place where our employees are, and give customers the opt ... Tom When will automatic updates be providedClosed   Amelia   Updated April 18, 2024 at 8:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.They are available for years but you need to enable this in WordPressIf this does not work on your site then you have some issues not with Amelia but with ... Ali Arslan Custom TimeClosed   Amelia   Updated April 18, 2024 at 7:42am   2 Most recent comment from Stefan Petrov:Hello Ali,Thanks for reaching out to us.Yes, this can be configured in employee work hours settings.  You can configure the timeslot for each day of the week and also assign the service/location. Ple ... Nathan Morris Question about FeaturesClosed   Amelia   Updated April 18, 2024 at 7:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. Renting by the hour and for one day is ... Thomas Just See AvailabilityClosed   Amelia   Updated April 18, 2024 at 7:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, Amelia does not have this kind of possibilities since we do not have membership feature. So anyone can book and see the appointment.But there may be a ... Matthew Bambrick HubSpot & WebhookClosed   Amelia   Updated April 18, 2024 at 7:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with it and we are not familiar with it. Since we do not have integration with HubSpot we can not say or know can this work wi ... FRANCESCA GANDINI WooCommerce integration does not show deposit details on checkoutClosed   Amelia   Updated April 18, 2024 at 7:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure if this can be changed since the payment that they do in WooCommerce is only 90 and since this is the complete payment that will be done in WooC ... Stephen Donoghue Free Version / Starter / StandardClosed   Amelia   Updated April 18, 2024 at 7:06am   4 Most recent comment from Stefan Petrov:Hello Stephen,You can try different caching plugins such WP Rocket or Speed Optimizer, or exclude Amelia from caching on this installed plugin. Almost all caching plugins have the option to exclude th ... Dr Ashish not workingClosed   Amelia   Updated April 18, 2024 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We can see that your site is working well as well as AmeliaAs far as we can see everything is working fine and we do not see any issues.Should you have an ...