As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Kevin Richter Feature Request: Custom Online MeetingClosed   Amelia   Updated April 24, 2024 at 9:47am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Will this be added in the future we can not say at this time. But perhaps you can create ... Nicolaie Ploscutanu No-show client tag visible on the calendarClosed   Amelia   Updated April 24, 2024 at 9:39am   2 Most recent comment from Uroš Jovanović:Hello Nicolaie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... salva AmeliaClosed Pre-purchase questions for Amelia   Updated April 24, 2024 at 8:25am   4 Most recent comment from Uroš Jovanović:Hello Salva,Thank you for the update on this and for your patience.Can you please let me know what you are referring to as location here?Looking forward to your reply. Vicki Love Payment link in notifications not workingClosed   Amelia   Updated April 24, 2024 at 7:47am   2 Most recent comment from Marko Davidović:Hello again,No, we do not have issues with the payment link. We would need a little more detail where it shows and where it does not work as well as a couple of screenshots of your settings. BUt befor ... Povilas Abandoned reservationsClosed   Amelia   Updated April 24, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have any similar option to this and this you can not achieve and see in Ameli ... Jose Chacon Multiple booking at same timeClosed Pre-purchase questions for Amelia   Updated April 24, 2024 at 6:35am   4 Most recent comment from Marko Davidović:Hello again,Yes, if you enable them those option they can manage their services and capacity and book for the existing customers. But you as admin must first create those services on the backend they ... BERGER ANDRE-XAVIER Integration between WooCommerce and AmeliaClosed Pre-purchase questions for Amelia   Updated April 23, 2024 at 9:49pm   4 Most recent comment from Uroš Jovanović:Hello,As you have development skills, I would suggest that you take a look at the following documentation on API support in our plugin.Please let me know if that works for you or not. Elvis Sedic 6.3.2 bugClosed   wpDataTables   Updated April 24, 2024 at 11:30am   3 Most recent comment from Miloš Jovanović:Hi Elvis, Our developers made a quick workaround fix as a temporary solution for the version 6.3.2, the fix should be added in our next update. We are sending you the fix as two edited JS files (wdt ... King Customers page - Additional FieldsClosed   Amelia   Updated April 23, 2024 at 9:28pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for that.Please let me know if you have any other questions. Pathwise Solutions PHP 8.2/8.3 SupportClosed   wpDataTables   Updated April 23, 2024 at 9:23pm   4 Most recent comment from Miloš Jovanović:Hi Pathwise,As we mentioned, we are unable to reproduce any of these warnings on any of our Test Sites and at the moment, you are the only user who is reporting them.Without being able to isolate how ... Johanna Trittien Key events not triggered for cart purchase appointmentsClosed   Amelia   Updated April 23, 2024 at 3:23pm   2 Most recent comment from Stefan Petrov:Hello again Johanna,Apologies for the delayed answer on this one. Notifications that should be sent when multiple appointments are selected in the Cart are related to this trigger and since we have ... Alan LocationsClosed   Amelia   Updated April 23, 2024 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for reaching out to us.For that purpose, you can add an "Address" custom field.This needs to be done on the Amelia/Custom fields page.Please let me know if that helps you or not. ... Beverly Klasel Parent Child tablesClosed   wpDataTables   Updated April 23, 2024 at 2:49pm   2 Most recent comment from Miloš Jovanović:Hi Beverly,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Stéphane synchronization problem Whatsapp message templateClosed   Amelia   Updated April 23, 2024 at 1:21pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3622886/ For future ... Beverly Klasel Advanced filtering in URLClosed   wpDataTables   Updated April 23, 2024 at 12:45pm   2 Most recent comment from Miloš Jovanović:Hi Beverly, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...