We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manfred Tauscher Connect Google CalendarClosed   Amelia   Updated April 21, 2024 at 11:36am   11 Most recent comment from Uroš Jovanović:Hello Manfred,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Johanna Trittien Cart booking notifications and Google Meet linksClosed   Amelia   Updated April 20, 2024 at 11:01am   3 Most recent comment from Johanna Trittien:Thanks a lot Stefan. I just posted three separate tickets for this. I would still appreciate a short message once each of them has been resolved.Thanks,Johanna Shuanghong Problem: One Employee Can Access Another Employee's ServicesClosed   Amelia   Updated April 19, 2024 at 2:09pm   6 Most recent comment from Stefan Petrov:Hello Shuanghong,You are most welcome.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice weekend! Traci notifications not sending again (SMS and Email)Closed   Amelia   Updated April 19, 2024 at 1:39pm   4 Most recent comment from Stefan Petrov:Hello Traci,So, here is what i was able to investigate. The test email does work properly, even with the Mailgun, that's correct. The SMS notifications also work correctly. This is the test SMS t ... Jose Rangel Use of a placehoder to track editing/creation of informationClosed   wpDataTables   Updated April 19, 2024 at 1:27pm   2 Most recent comment from Miloš Jovanović:Hi Jose,I am sorry to disappoint you, but at the moment we do not have an 'out of the box' solution for SQL Query based Tables.Right now, we have a solution only for Manual tables.So, if yo ... Giulio Massara show calendar and bookings in websilteClosed   Amelia   Updated April 19, 2024 at 1:25pm   2 Most recent comment from Stefan Petrov:Hello Giulio,Thanks for reaching out to us.There is an Amelia booking form that i can be displayed on the front end page. You can use different shortcodes to display the Amelia booking form but to ma ... Joe Hanging/Loading indefinitelyClosed   wpDataTables   Updated April 19, 2024 at 11:57am   3 Most recent comment from Miloš Jovanović:Hi Joe,I forgot to ask on the previous ticket, can you confirm are you using the latest 6.3.1 wpDataTables?We had a bug on an older version for making Manual Tables on External DB - but the bug got ... Joe Can't Save SettingsClosed   wpDataTables   Updated April 19, 2024 at 11:46am   9 Most recent comment from Miloš Jovanović:Hi Joe,I am glad to see you fixed this issue, at least for now;but I can see you opened a new ticket for the Table which is freezing.It could be connected, but not sure yet, at first glance I think ... Isabel Lapaz notifications formatClosed   Amelia   Updated April 19, 2024 at 11:46am   4 Most recent comment from Uroš Jovanović:Hello Isabel,Glad to be able to assist you.I will have this ticket closed now. David Rojas Amelia template exampleClosed   Amelia   Updated April 19, 2024 at 11:32am   4 Most recent comment from Uroš Jovanović:Hello David,We will soon implement an option to download a template, but there is currently no such option.I will let you know when that is possible.In the meantime, please let me know if you have an ... Nicolas Boucherie After updata only 4 service isshowingClosed   Amelia   Updated April 19, 2024 at 11:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Services and locations that will show on a booking form depending on what you have set in employee work hours and on the shortcode don't hat page.So ... tabatha Amelia not loading on the front endClosed   Amelia   Updated April 19, 2024 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Dave Coleman Time IncrementsClosed   Amelia   Updated April 19, 2024 at 9:19am   4 Most recent comment from Stefan Petrov:Hello Dave,You are welcome. Unfortunately, the calculation of the total number of customers is always configured to include the initial customer as +1. That means that Amelia will always calculate the ... Davide Scroll not working in services and packages overviewClosed   Amelia   Updated April 19, 2024 at 8:51am   10 Most recent comment from Stefan Petrov:Hello Davide,Thanks. I see them now. Looks like the service description is short, so I'm not able to see the scroll bar for each service separately. If i open this service, for example, there is ... Luis Mauricio Valdés Amelia Settings not workingClosed   Amelia   Updated April 19, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...