As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Christoph Sonnen GmailClosed   Amelia   Updated April 22, 2024 at 1:38pm   2 Most recent comment from Uroš Jovanović:Hello Christoph,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Carles advertising on appointments?Closed   Amelia   Updated April 22, 2024 at 1:33pm   11 Most recent comment from Stefan Petrov:Hello Carles,There we go, i'm glad to hear that!You are welcome, please let us know if you have any other questions or issues and we will kindly assist.Have a nice day! Duncan Harding Ameilia, not showing up on websiteClosed   Amelia   Updated April 22, 2024 at 1:21pm   4 Most recent comment from Stefan Petrov:Hello Duncan,Thanks, i've managed to log in. There is buffer time added in service settings, and your employee wasn't able to "cover" the service duration, and thus the Friday wasn't av ... Larry Copying EventsClosed   Amelia   Updated April 22, 2024 at 12:59pm   2 Most recent comment from Stefan Petrov:Hello Larry,Thanks for reaching out to us.Can you please provide a video showcasing this issue along with the WP admin credentials?We do not interfere with any data or anything else except for the plu ... Cristian Sofrone Software RequirementsClosed Pre-purchase questions for Amelia   Updated April 22, 2024 at 12:44pm   4 Most recent comment from Uroš Jovanović:Hello Cristian,Thank you for the update on this and for your patience.I will fill in for Stefan on this ticket. For this purpose, I would suggest that you set this up through Resources feature in Ame ... Mei Chun Huang Not mobile friendlyClosed   Amelia   Updated April 22, 2024 at 12:30pm   9 Most recent comment from Uroš Jovanović:Hello Mei,Thank you for the update on this and for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you h ... Mohammad Sohanur Rahman Package of Multiple WebinarsClosed   Amelia   Updated April 22, 2024 at 12:08pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is only possible if you create these events as one event that will last 8 days like this for exampleEvents currently do not have packages feature so ... RIADI SAMIR Dynamic LTD.Closed Pre-purchase questions for Amelia   Updated April 22, 2024 at 9:55am   2 Most recent comment from Stefan Petrov:Hello Samir,Thanks for reaching out to us.Apologies, but I'm afraid i don't understand your request/question. Can you please elaborate a bit more?Thanks. Kuanysh Astana Customers have no access to panelClosed   Amelia   Updated April 22, 2024 at 8:45am   2 Most recent comment from Stefan Petrov:Hello Kuanysh Astana,Thanks for reaching out to us.Please check if the customer panel notification is correctly configured. In the template, there should be a placeholder for the URL of the page wher ... Jan Macák Google calendarClosed   Amelia   Updated April 22, 2024 at 7:33am   2 Most recent comment from Stefan Petrov:Hello Jan,Thanks for reaching out to us.The integration with Google / Outlook Calendar can be made once you are logged in as an admin. When you are logged in as an admin in backend, and when you open ... Daniel Martín Écija Data protectionClosed   Amelia   Updated April 22, 2024 at 7:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Enrico Pinna Assistance with Customizing Time Slot Display to Show Only Start TimesClosed   Amelia   Updated April 22, 2024 at 6:59am   4 Most recent comment from Stefan Petrov:Hello Enrico,You are most welcome.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter ... Heikki Updating the Amelia pluginClosed   Amelia   Updated April 22, 2024 at 6:53am   4 Most recent comment from Stefan Petrov:Hello Heikki,Thanks for the email. It has been sent to your email address.  Kathrine Johnson I need to upgrade to the Pro version but i just bought standardClosed   Amelia   Updated April 22, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Sales and promotions do not apply to upgrades and renewals. So you will need a refund for this license and then you need to purchase a new license. Is thi ... André Klann Employee panelClosed   Amelia   Updated April 22, 2024 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It fills in automatically phone and pass field but you just delete this and save new one or just delete them and save without those data. As for logging o ...