We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

methos Sticky Header with ToolsClosed   wpDataTables   Updated April 17, 2024 at 7:36pm   2 Most recent comment from Miloš Jovanović:Hi methos, Sorry to disappoint you, but there is no way currently to make the tools above the Table sticky along with the Header row. For that, you can make a future development suggestion. Please f ... Ruben Add discount for kidsClosed   Amelia   Updated April 17, 2024 at 4:38pm   8 Most recent comment from Uroš Jovanović:Hello Ruben,If you have a recurring event created, and you set the event "Closes on" a certain date and time, the time will adapt to all recurring events to fit the certain date of a recurring event. ... Marjorie Curtis Delete button missingClosed   Amelia   Updated April 17, 2024 at 1:50pm   8 Most recent comment from Stefan Petrov:Hello Marjorie,Unfortunately, we have discovered that deleting the payments caused a conflict with another parts of Amelia, so we have removed this option to avoid unnecessary conflicts.  We certain ... Joe Summerfield Appointments and SchedulingClosed   Amelia   Updated April 17, 2024 at 1:24pm   8 Most recent comment from Uroš Jovanović:Hello Joe,Thank you for your patience and for the update on this.In regards to an admin user not being able to book appointments at some times is because, on the back end, there is no option to book ... [email protected] How to link a service to a locationClosed   Amelia   Updated April 17, 2024 at 12:57pm   7 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.There would be another solution for the same email for multiple employees and that is as follows:All Amelia's users are saved in the database, and databases ... Ferry Onderwater Ability to change the payment detailsClosed   Amelia   Updated April 17, 2024 at 12:41pm   4 Most recent comment from Marko Davidović:Hello again,In finance section you can edit the payment to show different amount there like thisHope this helps in case it does not we encourage you to kindly consider submitting this valuable sugges ... Janin Heinze Streamlining WP Amelia for Solo Entrepreneur Client - Events OnlyClosed   Amelia   Updated April 17, 2024 at 12:25pm   4 Most recent comment from Stefan Petrov:Hello Janin,Well, the only thing that comes to mind is to edit the permission with User Role Editor. For example, you can this plugin to edit read and write permissions for certain user roles. Custome ... Paul Foraker cell formattingClosed   wpDataTables   Updated April 17, 2024 at 12:23pm   2 Most recent comment from Miloš Jovanović:Hi Paul, For word wrapping of the main cells of the Table, in the rows, you can easily achieve this. Just enable "Limit table width to page width" in the Table's Display settings, then you will s ... Vicki Love service calendar not showingClosed   Amelia   Updated April 17, 2024 at 12:12pm   4 Most recent comment from Marko Davidović:Hello again Vicky,Perhaps it was a caching issue in any case I'm glad to hear that everything is fine now.Should you have any further inquiries, we kindly request that you open separate tickets f ... Ilona Hanna Szőcs Integration of Document Management Features into Amelia Customer PanelClosed   Amelia   Updated April 17, 2024 at 11:37am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome we try to help as best as we can but some features are not built in and there is no way to achieve them with the current built-in Amelia features.Should you have any f ... Alfian Calendar responsivenessClosed   Amelia   Updated April 17, 2024 at 11:28am   3 Most recent comment from Tolga Altas:Hi Marko, I'm having the same problem but your reference doesn't accessible.  Janin Heinze Enhancing Direct Calendar Links with Event Descriptions in WP AmeliaClosed   Amelia   Updated April 17, 2024 at 10:37am   4 Most recent comment from Stefan Petrov:Hello Janin,I see now. When adding the appointment to one of the Calendar, only information about the appointment is registered, which means the appointment time, location and etc. The .ics file is on ... Ronan Flynn Customize the Customer PanelClosed   Amelia   Updated April 17, 2024 at 9:07am   6 Most recent comment from Marko Davidović:Hello again,Perhaps you can try and use this custom CSS .am-collapse-item__content-open .am-icon-file-text { display: none } .am-collapse-item__content-open .el-tooltip__trigger .am-cc__data-text ... Shauna Foley New Customer Panel IssuesClosed   Amelia   Updated April 17, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, but new panel offers a lot more options for customization the new panel can be customized separately. Of course if you want to revert to old one you ... Marco Fettes Sorting EmployeesClosed   Amelia   Updated April 17, 2024 at 8:00am   4 Most recent comment from Marko Davidović:Hello again,We offer any possible workaround when they are available but for this, there are none as far as we can think. We are sorry that we were not able to help with this but some options are not ...