We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Balazs Molnar CouponClosed Pre-purchase questions for Amelia   Updated April 19, 2024 at 6:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Becau ... Alena Bartesova amelia manager can't see any events in the backendClosed   Amelia   Updated April 18, 2024 at 9:38pm   6 Most recent comment from Uroš Jovanović:Hello Alena,Thank you for your patience and understanding.Please let me know if you have any other questions. Shauna Foley Changing payment dateClosed   Amelia   Updated April 18, 2024 at 9:36pm   2 Most recent comment from Uroš Jovanović:Hello Shauna,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Signe Skjoldborg Lassen Confirmation of appointmentClosed   Amelia   Updated April 18, 2024 at 9:33pm   2 Most recent comment from Uroš Jovanović:Hello Signe,Thank you for reaching out to us.If you have added an address via custom fields?If so, you need to add the %custom_field_x% placeholder (x is the ID of the custom fields that can be found ... heather country codeClosed   Amelia   Updated April 18, 2024 at 9:30pm   2 Most recent comment from Uroš Jovanović:Hello Heather,Thank you for reaching out to us.For that purpose, you can set the USA on the "Default phone country code" field on the Amelia/Settings/General page.Please let me know if this works fo ... Richard Use-case field on order formClosed   wpDataTables   Updated April 18, 2024 at 8:54pm   3 Most recent comment from Miloš Jovanović:Hi Richard,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Uriahs Change float data type separatorClosed   wpDataTables   Updated April 18, 2024 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hello,You will find the Number Format in the Main Plugin settings :Let me know if that solves the issue?Thank you. anani Lawson amelia activationClosed   Amelia   Updated April 18, 2024 at 4:49pm   2 Most recent comment from Uroš Jovanović:Hello Anani,Thank you for reaching out to us.The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin. You ... Disha Garg Discount on Services using my-cred pointsClosed   Amelia   Updated April 18, 2024 at 4:48pm   2 Most recent comment from Uroš Jovanović:Hello Disha,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... tom needham Font Size CSSClosed   Amelia   Updated April 18, 2024 at 4:39pm   14 Most recent comment from Uroš Jovanović:Hello Tom,Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap h3 {    color: white !important;}Looking forward to your reply. Enny No veo los precios del productoClosed Pre-purchase questions for wpDataTables   Updated April 18, 2024 at 4:17pm   2 Most recent comment from Miloš Jovanović:Hello,Can you please purge all cache and cookies from your browser, then try to load the Page again?If the price is still not shown, can you confirm from which country are you loading the Page and whi ... Andrea PayPal LaterClosed Pre-purchase questions for Amelia   Updated April 18, 2024 at 2:33pm   8 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for your purchase.Please let me know if you have any other questions. Truffel Ceremony Api is not workingClosed   Amelia   Updated April 18, 2024 at 12:59pm   7 Most recent comment from Stefan Petrov:Hello rajika,This could happen if your API key is incorrect. Try regenerating it and using the new one. Unfortunately, we are not able to reproduce the case on our localhost, so if it still doesn' ... Aijaz Ahmad Sofi Loading Data from Sql ServerClosed   wpDataTables   Updated April 18, 2024 at 12:34pm   2 Most recent comment from Miloš Jovanović:Hello,Can you please open the browser's Developer console and check under the Network Tab?Keep the Network Tab open, refresh the Page and check if you can find any error message in red color text ... Mert Problem with recurring appointments after the last updateClosed   Amelia   Updated April 18, 2024 at 11:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We dop not have such issues we just tested this. Can you please send us short one minute video of the issue so that we can take a closer look and check t ...