We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Namika Customer field syncClosed   Amelia   Updated April 23, 2024 at 8:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please purge the cache from site and from the browser and changes should take affect. In case that they do not then it seems like a slightly more difficu ... Alex Boag-Munroe WooCommerce IntegrationClosed   Amelia   Updated April 23, 2024 at 7:59am   3 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Yes, ever since the WooCoomerce update, we've had some issues such as "empty cart" and issues where no customer information was sent to the checkout windo ... Stanislav Inquiry about Upgrading to Standard Version from StarterClosed   Amelia   Updated April 23, 2024 at 7:37am   5 Most recent comment from Stefan Petrov:Hello Stanislav,Great to hear that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Daniel Davison DepositClosed Pre-purchase questions for Amelia   Updated April 23, 2024 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you should be able to set this with Amelia easily. So for events you can set the deposit of 20%And then you can enable payment via link So that they ... Shirley problem with AMELIA pluginClosed   Amelia   Updated April 23, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:Hello Shirley,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... Ki Smith booking form customizationClosed   Amelia   Updated April 23, 2024 at 6:05am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome. This is because you have set that maximum capacity is one so this is a single service not group service. Change this to 2 or more and then this option will show auto ... Brigitte Bauer TaxClosed   Amelia   Updated April 22, 2024 at 8:48pm   2 Most recent comment from Uroš Jovanović:Hello Bridgitte,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be im ... Diego Penaloza Lopez question about reservationsClosed   Amelia   Updated April 22, 2024 at 8:42pm   2 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching out to us.1. For that purpose, you can configure custom duration for all services.2. Just change the time format on the WordPress General Settings and it will be a ... Benoit Lamaury Troubleshooting with notifications and Google Calendar SyncClosed   Amelia   Updated April 22, 2024 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for reaching out to us.We have noted this issue and passed it to our developers and it will be resolved as soon as possible.Please let me know if you have any other questions. Melanie Walsh Very slow loading of data tablesClosed   wpDataTables   Updated April 22, 2024 at 8:01pm   9 Most recent comment from Miloš Jovanović:Hi Melanie, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -Yes, in regards to the way how the rows are exported via ... Andzelika Woocommerce additional products for servicesClosed   Amelia   Updated April 22, 2024 at 6:53pm   20 Most recent comment from Uroš Jovanović:Hello Andzelika,Glad to hear that the issue has been resolved.I will have this ticket closed now. Chris WordWrapClosed   wpDataTables   Updated April 22, 2024 at 6:25pm   6 Most recent comment from Miloš Jovanović:Hi Rok,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... RICHARD D. WALDMAN calendarClosed   Amelia   Updated April 22, 2024 at 6:05pm   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Robert Using Amelia for Accomodation RentalClosed   Amelia   Updated April 22, 2024 at 5:56pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possi ... Daniel Husband ShortlinkClosed   Amelia   Updated April 22, 2024 at 5:44pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ...