As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

David Lebosse Planning shown inside WP pageClosed   Amelia   Updated April 29, 2024 at 8:50am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Julio Rosal Rosal url caducadaClosed   Amelia   Updated April 29, 2024 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Julio,The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standard WordPress installations, there i ... erkal employees mail adressesClosed   Amelia   Updated April 29, 2024 at 8:28am   6 Most recent comment from Marko Davidović:Hello again,Glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best ... Povilas booking steps flowClosed   Amelia   Updated April 29, 2024 at 7:51am   4 Most recent comment from Stefan Petrov:Hello Povilas,The timeslots visible are based on the service selection, since employee work hours, service, and location, they are all related to each other. The timeslots come from the combination of ... Michael Can anyone help me with how to install the upgrade or instructions to be able to access the customizer section?Closed   Amelia   Updated April 29, 2024 at 7:33am   2 Most recent comment from Stefan Petrov:Hello again, Michael.Since we already covered this topic on this link, let's continue our conversation there. Since this is the same topic, i will mark this as a duplicate.Thank you for understa ... Roy Problem with paymentsClosed   Amelia   Updated April 29, 2024 at 7:19am   10 Most recent comment from Stefan Petrov:You are welcome, Roy.I'm glad that we could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Michel Verschaeren Substract 1 extra personClosed   Amelia   Updated April 29, 2024 at 6:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is not way to achieve this at this time. Amelia is designed in that way and to be ... Alex Crooks Default Wordpress subscriberClosed   Amelia   Updated April 29, 2024 at 6:31am   4 Most recent comment from Stefan Petrov:Hello Alex,Unfortunately, by enabling this option, the user is only created in Amelia Customer section, not the WP user section, apologize for the confusion. You would need to assign the WP user to ea ... Rob Hill Setting up calendarsClosed   Amelia   Updated April 29, 2024 at 6:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to set this us up in your employee modal in days off. You created an employee first and then you set this up but for that reason now you need to ... giuseppe scopelliti prevent someone to book appointmentClosed   Amelia   Updated April 29, 2024 at 5:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have this kind of possibility I'm afraid.In light of this, we encourage y ... Francesco Ambrosini Translation ErrorClosed   Amelia   Updated April 29, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Tobi Event and Google MeetClosed   Amelia   Updated April 29, 2024 at 5:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Employees need to be connected to their calendar in the employee modal then it need to be added as employee and organizer of that event and then the Goog ... Sascha Eichholz Deleting Event tagsClosed   Amelia   Updated April 29, 2024 at 5:13am   4 Most recent comment from Marko Davidović:Hello there, When you have a question please open your own ticket so that we do not disturb other users since they will get each of our replies. As for this if you delete it in Amelia you will need to ... [email protected] 1 employee 2 shifts with overlapping hoursClosed   Amelia   Updated April 29, 2024 at 5:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Joe Tatarian Links expired before even start installingClosed   wpDataTables   Updated April 29, 2024 at 1:10am   5 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ...