We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stéphane synchronization problem Whatsapp message templateClosed   Amelia   Updated April 23, 2024 at 1:21pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3622886/ For future ... Beverly Klasel Advanced filtering in URLClosed   wpDataTables   Updated April 23, 2024 at 12:45pm   2 Most recent comment from Miloš Jovanović:Hi Beverly, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... nigel cannot activateClosed   wpDataTables   Updated April 23, 2024 at 12:28pm   2 Most recent comment from Miloš Jovanović:Hello,If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-by-step ... Luke Amelia Packages Not WorkingClosed   Amelia   Updated April 23, 2024 at 11:56am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now. But since we do not have any issues with the packages and latest version of Amelia if you want to resolve the issue on your site we would need ... Jermaine Rodriguez Feature requestClosed   wpDataTables   Updated April 23, 2024 at 11:45am   2 Most recent comment from Miloš Jovanović:Hi Jermaine,We did have a few other users who already requested a feature like this, to add a checkbox next to the rows;so that a user can select a range of rows, and then to 'do an action on th ... Bob Diebel Links in ExcelClosed Pre-purchase questions for wpDataTables   Updated April 23, 2024 at 11:39am   3 Most recent comment from Miloš Jovanović:Hi Bob,I can see you already solved this issue, but we will still advise just to clarify how our links are being rendered in our Tables, to avoid any future issues with them. When we connect Spreadsh ... Pablo Lopez Leon Packages have changedClosed   Amelia   Updated April 23, 2024 at 10:31am   13 Most recent comment from Uroš Jovanović:Hello Pablo,Yes, I can confirm, I performed checks on your website and it worked just fine.If you have any other questions, please let me know and I will gladly assist you. Milos GeneralClosed   Amelia   Updated April 23, 2024 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Milos, Thank you for reaching out to us. 1. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This option will be i ... CARLOS ATRISTAIN Subject: Amelia Plugin Support Ticket - WooCommerce Compatibility IssueClosed   Amelia   Updated April 23, 2024 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us. As you already noticed, WooCoomerce released an update with minor changes and apparently, there are some changes that needs to be done on our side. If you s ... Spanishclasseslive S.L. UpgradeClosed   Amelia   Updated April 23, 2024 at 9:38am   10 Most recent comment from Marko Davidović:Hello again,We have tested this and we can not replicate the issue. You can see in the screenshot that we made a bookingAnd then this appointment showed in AmeliaAs far as we can see we you do not ha ... Francisco History of appointmentsClosed   Amelia   Updated April 23, 2024 at 9:16am   4 Most recent comment from Stefan Petrov:You are welcome, Francisco.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Emmanuel Ekene Customer Panel CustomizationClosed   Amelia   Updated April 23, 2024 at 9:09am   2 Most recent comment from Stefan Petrov:Hello Emmanuel,Thanks for reaching out to us. As my colleague already mentioned, customers can log in to the customer panel to book an appointment only from a package. This means that they can purchas ... Sean Marren I need help with a time slot feature that I cannot seem to configure just rightClosed   Amelia   Updated April 23, 2024 at 9:04am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. I want to offer a one hour service, which needs a 15 minute buffer before and a 15 minute buffer after. However, I would like to offer a two and a hal ... Dustin Cancel URLClosed   Amelia   Updated April 23, 2024 at 8:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need only to insert % appointmnet_cancel_url% placeholder. If you copy that placeholder from the list, you must edit and remove the "spacing" before a ... Carin event notification to OrganizerClosed   Amelia   Updated April 23, 2024 at 8:07am   4 Most recent comment from Stefan Petrov:Hello Carin,Yes, since the user that has been added as "Organizer" will be "treated" as the organizer of that event and it will receive all emails. Also, other employees can be added in "stuff" field, ...