We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Helgi Skaftason Skjortnes Amelia not working with Elementor PopupClosed   Amelia   Updated April 26, 2024 at 9:15am   10 Most recent comment from Aleksandar Vuković:Hello Sebastien.All Amelia forms offer this possibility but if there are multiple employees or locations assigned to the service, they will be offered before the date/time selection.In that case, you ... son nguyen Set the last booking time for all services to 7:15PMClosed   Amelia   Updated April 26, 2024 at 7:41am   14 Most recent comment from Stefan Petrov:You are welcome, son.Please, feel free to open a new ticket regarding any other questions or issues and we will kindly assist.Have a nice day! Daniel Husband Pre populate address in woocommerce checkoutClosed   Amelia   Updated April 26, 2024 at 7:16am   4 Most recent comment from Stefan Petrov:Hello Daniel,The WooCoomerce window is a separate window and it can actually read some information such as first and last customer name, country, and phone as you can see on the screenshot below. Unf ... Wilfried Kopecky wrong button textClosed   Amelia   Updated April 26, 2024 at 7:42am   4 Most recent comment from Marko Davidović:Hello again,We just wanted to let you know that you do not need to make any major changes or change shortcode you can just change in your builder to a new version with a click and that is itHope this ... Brigitte Schweizer Multiple E-Mail addressesClosed   Amelia   Updated April 26, 2024 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And at this time it is not possible to implement this the notification can only be sent ... Tobias Huber Backend not loading and errorsClosed   Amelia   Updated April 25, 2024 at 7:07pm   12 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for your patience.Regarding the issue with saving settings on the settings page, we found that there is some unusual definition code present in your wp-config.php file. After r ... Lars Import ICS file in AmeliaClosed   Amelia   Updated April 25, 2024 at 6:48pm   4 Most recent comment from Uroš Jovanović:Hello Nicolaie,Thank you for your assitance here.The issue with that approach is that that table in the database is also connected to a couple other tables and an appointment cannot only by added to t ... Konstantinos Theodoropoulos question on integrationsClosed   wpDataTables   Updated April 25, 2024 at 4:36pm   4 Most recent comment from Miloš Jovanović:Hi Konstantinos,I am happy to hear you managed to isolate and resolve this issue.If anything else comes up, please don't hesitate to open new tickets.Thank you. Tomáš Strmiska Issue with switching between Customer Panel LanguegesClosed   Amelia   Updated April 25, 2024 at 2:11pm   10 Most recent comment from Uroš Jovanović:Hello Tomáš,Thank you for the update on this.I will have this ticket closed and we will further investigate the issue that you mentioned. Sudheer Email changeClosed Pre-purchase questions for Amelia   Updated April 25, 2024 at 1:36pm   2 Most recent comment from Stefan Petrov:Hello Sudheer,Thanks for reaching out to us.The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin. The content s ... María Emilia Quiroga integración con tripadvisorClosed   Amelia   Updated April 25, 2024 at 1:30pm   2 Most recent comment from Stefan Petrov:Hello Maria,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Daniel Gattinger New Code for Step BookingClosed   Amelia   Updated April 25, 2024 at 12:58pm   10 Most recent comment from Stefan Petrov:Hello Daniel,Apologies, can you try this one  window.ameliaActions = {  beforeBooking: function (success = null, error = null, data) {    //triggered when the "Confirm" button is clicked but befo ... Catherine Adding Amelia to WP siteClosed   Amelia   Updated April 25, 2024 at 12:57pm   2 Most recent comment from Stefan Petrov:Hello Catherine,Thanks for reaching out to us. Please refer to this link for more instructions on how to add the booking form on the front end page. You can also find the full list of shortcodes on ... Leon Zhang Function GDPRClosed   Amelia   Updated April 25, 2024 at 11:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But we will forward your suggestion to the appropriate sector but we can not make any pr ... Louis What does this icon mean next to the client name ?Closed   Amelia   Updated April 25, 2024 at 8:48am   4 Most recent comment from Marko Davidović:Hello again,My apologies we just received your second reply. We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question an ...