We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francesco Ambrosini Translation ErrorClosed   Amelia   Updated April 29, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Tobi Event and Google MeetClosed   Amelia   Updated April 29, 2024 at 5:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Employees need to be connected to their calendar in the employee modal then it need to be added as employee and organizer of that event and then the Goog ... Sascha Eichholz Deleting Event tagsClosed   Amelia   Updated April 29, 2024 at 5:13am   4 Most recent comment from Marko Davidović:Hello there, When you have a question please open your own ticket so that we do not disturb other users since they will get each of our replies. As for this if you delete it in Amelia you will need to ... [email protected] 1 employee 2 shifts with overlapping hoursClosed   Amelia   Updated April 29, 2024 at 5:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Joe Tatarian Links expired before even start installingClosed   wpDataTables   Updated April 29, 2024 at 1:10am   5 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Michal New servicesClosed   Amelia   Updated April 26, 2024 at 2:20pm   2 Most recent comment from Stefan Petrov:Hello Michal,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Nadira Fant Controlling Column VisibilityClosed   wpDataTables   Updated April 26, 2024 at 1:44pm   3 Most recent comment from Miloš Jovanović:Hi Nadira,My apology, I just forgot to add something.As mentioned, there is no built-in way to have one table which you can manipulate to show a certain number of columns on one Page while hiding ot ... Jacob S Create New Customer BugClosed   Amelia   Updated April 26, 2024 at 1:30pm   6 Most recent comment from Stefan Petrov:Hello Jacob,Thanks for the credentials. You need to make sure that you enter the first and last name before expanding the Wordpress field It does work when you enter the credentials first. This is be ... Halil Ameila about accepting crypto paymentsClosed Pre-purchase questions for Amelia   Updated April 26, 2024 at 12:45pm   6 Most recent comment from Stefan Petrov:You are welcome,If there are no other questions, can I close this one? Doug Casebolt Separate Databases (PostgreSQL)Closed   wpDataTables   Updated April 26, 2024 at 12:09pm   2 Most recent comment from Miloš Jovanović:Hi Doug,Generally speaking, when our Users try to connect to PostgreSQL, I will advise you for some general steps you can check : First, please check if you have the following drivers installed, and ... Vincent Lacante Remove Outlook Calendar Busy SlotsClosed   Amelia   Updated April 26, 2024 at 11:31am   14 Most recent comment from Marko Davidović:Hello again,Everything is fine as far as Amelia is concerned but the issue is that you have the same mail for an employee and a customerYou have created conflict of roles si Amelia can not function pr ... Mohamed Danial Luqman Amelia Product and Other ProductClosed   Amelia   Updated April 26, 2024 at 11:15am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you please send us a short one minute video of the issue so that we can see the steps. We wish you all ... Openred Bringing anyone with you functionClosed   Amelia   Updated April 26, 2024 at 10:50am   12 Most recent comment from Uroš Jovanović:Hello Openrad,Glad to be able to assist you.I will have this ticket closed now. Laura Amelia plugginClosed   Amelia   Updated April 26, 2024 at 10:50am   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Ken Wp Data TablesClosed   wpDataTables   Updated April 26, 2024 at 10:34am   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3634666/ For future reference, please don't open multip ...