As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Hava Reminders are not sent to customersClosed   Amelia   Updated April 29, 2024 at 2:08pm   3 Most recent comment from Hava:Dear Stefan,our Backend Developer did all this like mentioned, but unfourtanetly it did not work our. There are still no Reminder for an appointment being sent. We tried several times.Is there another ... Jodi How to NOT display specific packages in servicesClosed   Amelia   Updated April 29, 2024 at 1:42pm   6 Most recent comment from Uroš Jovanović:Hello Jodi,Thank you for the update on this.1. The difference is the design of both booking forms. The catalog offers pictures and descriptions for services, while the step-by-step booking form is m ... Mikki Storey Customer optionsClosed   Amelia   Updated April 29, 2024 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello Mikki,I will do that.I will have this passed to our management to have this implemented in the future.Please let me know if you have any other questions. Kirstyn Raasch Dashboard profiles not displaying packages bought after new Amelie version update 7.5Closed   Amelia   Updated April 29, 2024 at 12:55pm   12 Most recent comment from Stefan Petrov:Hello Kirstyn, Apologies for the delayed answer and thanks for the access. Unfortunately, we were not able to reproduce the use case on the staging site, as well. Here is how it looks in the customer ... Cathy Shortt Email notifications not sending, outlook integration not workingClosed   Amelia   Updated April 29, 2024 at 12:27pm   5 Most recent comment from Uroš Jovanović:Hello Cathy,That is fine, thanks for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the insi ... Mikki Storey add multiple events to basket / cartClosed   Amelia   Updated April 29, 2024 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Mikki,Thank you for reaching out to us.At the moment, the Cart feature can only be used for services and not events.Please let me know if you have any other questions. Jamie Pond iCal feed of a given employee?Closed   Amelia   Updated April 29, 2024 at 12:00pm   2 Most recent comment from Stefan Petrov:Hello Jamie,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Gianpaolo Faccini Booking for wine tastingClosed Pre-purchase questions for Amelia   Updated April 29, 2024 at 11:26am   3 Most recent comment from Uroš Jovanović:Hello Gianpolo,Thank you for your purchase.You'll be pleased to know that Amelia is fully equipped to meet all your needs for setting up a comprehensive booking system for your wine tasting venue ... Mike Tierney Employees Unable to book appointementsClosed   Amelia   Updated April 29, 2024 at 11:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is because in Amelia you can not have multiple roles or you will create a conflict of roles. They need to book from the incognito mode or when they ... CHARRE SEE NAME OF PEOPLEClosed   Amelia   Updated April 29, 2024 at 11:02am   6 Most recent comment from Marko Davidović:Hello again, Once again we are not sure what you are asking or what you want to achieve. You have sent us screenshot of the time and date step. We honestly want to help but we are not sure what you ar ... Andrea Email Notifications styleClosed   Amelia   Updated April 29, 2024 at 11:00am   6 Most recent comment from Marko Davidović:Hello agian,Thank you for your suggestion it has been forwarded to the appropriate sector. As mentioned the prioritization of feature development is greatly influenced by the number of customer reques ... Konstantinos Theodoropoulos question on integrationsClosed   wpDataTables   Updated April 29, 2024 at 10:50am   6 Most recent comment from Miloš Jovanović:Hi Kostas Theodoropoulos,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer th ... Nina Ortlepp not showing on my websiteClosed   Amelia   Updated April 29, 2024 at 9:06am   2 Most recent comment from Uroš Jovanović:Hello Nina,The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any ... Brandy Wilkinson My google calendar events are not being blocked off in AmeliaClosed   Amelia   Updated April 29, 2024 at 9:00am   2 Most recent comment from Uroš Jovanović:Hello Brandy,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, plea ... Marc Prince Refund on SubscriptionClosed   Amelia   Updated April 30, 2024 at 7:14am   3 Most recent comment from Stefan Petrov:Hello Marc, It has been refunded successfully. It usually takes 5 - 7 business days for the fund to be processed to your account. Please let us know if you don't receive the funds in this time pe ...