Public Tickets
Polaris Media GmbH
Question about booking different customers on same timeslotClosed
Amelia
Updated May 15, 2023 at 1:36pm
2
Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ...
Meda Haruka
There is a problem with the calendar on the dashboard.Closed
Amelia
Updated May 15, 2023 at 1:22pm
5
Most recent comment from Uroš Jovanović:hello Meda,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you p ...
Peter
Changing weekly view calendar timesClosed
Amelia
Updated May 15, 2023 at 1:06pm
2
Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For that purpose, you will have to disable the "Allow admin to book appointment at any time" option on the Amelia/Settings/Roles settings/Admin page.Hope ...
Monika
upgradeClosed
Amelia
Updated May 15, 2023 at 12:03pm
2
Most recent comment from Uroš Jovanović:Hello Monika,Thank you for reaching out to us.Can you please try it out now and let me know if it works or not?Looking forward to your reply.
Jason
performanceClosed
Pre-purchase questions for Amelia
Updated May 15, 2023 at 11:55am
11
Most recent comment from Marko Davidović:Hello Jason,This is the Lite version that has limited option. The 6.2.3 version and that is a full paid license. And you can not download for free and test it out. We do not offer a free trial for a f ...
Christian
Google Calendar integration broken - fix ASAP!!Closed
Amelia
Updated May 15, 2023 at 11:50am
2
Most recent comment from Uroš Jovanović:Hello Christian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.
Snezhana Batova
Coupons not workingClosed
Amelia
Updated May 15, 2023 at 11:45am
2
Most recent comment from Uroš Jovanović:Hello Snezhana,Thank you for reaching out to us.Can you please provide me with the screen recording of the issue that you are dealing with?Looking forward to your reply.
Robin
Can't create custom fieldsClosed
Amelia
Updated May 15, 2023 at 11:45am
2
Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can y ...
Joas Schurer
Payment link via WooCommerce (with Mollie)?Closed
Amelia
Updated May 15, 2023 at 10:50am
4
Most recent comment from Marko Davidović:Hello Joas,
Thank you for reaching out to us.You should be able to set this up up with metadata. In Amelia/setting/payments you have the option to Set MetaData and Description
Just enter the placeho ...
Dane Kreisman
Issue with WordpressClosed
Amelia
Updated May 15, 2023 at 9:25am
4
Most recent comment from Uroš Jovanović:Hello Dane,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you ...
Christian
Remove mention of "Employee" in Catalog Booking Form 2.0Closed
Amelia
Updated May 15, 2023 at 9:11am
6
Most recent comment from Marko Davidović:Hello Christian,Unfortunately, currently, this feature is not built-in in Amelia. We can try and hide this with some custom CSS since this option is not built in Amelia. Please send us the URL of that ...
Peter
3 weeks waiting with almost no helpClosed
Amelia
Updated May 15, 2023 at 8:25am
2
Most recent comment from Uroš Jovanović:Hello Peter,Thank you very much for your patience and I am really sorry for the inconvenience. We are currently working on your ticket and will respond to your ticket as soon as possible.
Gauthier
impossible to activate my accountClosed
Amelia
Updated May 15, 2023 at 6:48am
4
Most recent comment from Marko Davidović:Hello Rakinul,Thank you for your help it is always nice to see when our users help each other.We wish you all the best.
Have a nice day.
Michael
Refund RequestClosed
Amelia
Updated May 16, 2023 at 7:34am
5
Most recent comment from Marko Davidović:Hello Michael,We just got the feedback from our colleagues and they have told us that the refund has been issued to you.We wish you all the best.
Have a nice day.
Stephen Taylor
servicesClosed
Amelia
Updated May 15, 2023 at 5:23am
2
Most recent comment from Marko Davidović:Hello Stephen,
Thank you for reaching out to us.
Unfortunately, currently, this feature is not built-in in Amelia. The only way to achieve this is with special days that you already mentioned. And spe ...