We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Simon Whyatt Double BookingsClosed   Amelia   Updated April 24, 2024 at 10:45am   4 Most recent comment from Marko Davidović:Hello again,Yes, of course, my bad you need to turn it off may apologies. Glad to hear it's working now and should you have any further inquiries, we kindly request that you open separate tickets ... Frank Ramirez Custom fields not showing in notification updateClosed   Amelia   Updated April 24, 2024 at 10:28am   6 Most recent comment from Stefan Petrov:Hello Frank,I see now, you are referring to the "appointment details changed" template. I've tested this again. This is the initial email when you book a new appointment All is good here, the pi ... Gottfried Akuffo Amelia upgrade from free version to purchased versionClosed   Amelia   Updated April 24, 2024 at 10:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you upgrade you need to manually install the new full license. You can download Amelia from this link https://we.tl/t-j7bWKXGByh We are sending you ... Frank Ramirez Payment link for Events not updating payment statusClosed   Amelia   Updated April 24, 2024 at 10:04am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each quest ... Aaron P. Limiting downloaded rowsClosed Pre-purchase questions for wpDataTables   Updated April 24, 2024 at 9:57am   4 Most recent comment from Miloš Jovanović:Hi Aaron,You're welcome, I am happy to advise.At the moment, there could be only some workarounds, I am not sure if this will help, but this is how the number of exported rows is currently worki ... Kevin Richter Feature Request: Custom Online MeetingClosed   Amelia   Updated April 24, 2024 at 9:47am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Will this be added in the future we can not say at this time. But perhaps you can create ... Nicolaie Ploscutanu No-show client tag visible on the calendarClosed   Amelia   Updated April 24, 2024 at 9:39am   2 Most recent comment from Uroš Jovanović:Hello Nicolaie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... salva AmeliaClosed Pre-purchase questions for Amelia   Updated April 24, 2024 at 8:25am   4 Most recent comment from Uroš Jovanović:Hello Salva,Thank you for the update on this and for your patience.Can you please let me know what you are referring to as location here?Looking forward to your reply. Vicki Love Payment link in notifications not workingClosed   Amelia   Updated April 24, 2024 at 7:47am   2 Most recent comment from Marko Davidović:Hello again,No, we do not have issues with the payment link. We would need a little more detail where it shows and where it does not work as well as a couple of screenshots of your settings. BUt befor ... Povilas Abandoned reservationsClosed   Amelia   Updated April 24, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have any similar option to this and this you can not achieve and see in Ameli ... Jose Chacon Multiple booking at same timeClosed Pre-purchase questions for Amelia   Updated April 24, 2024 at 6:35am   4 Most recent comment from Marko Davidović:Hello again,Yes, if you enable them those option they can manage their services and capacity and book for the existing customers. But you as admin must first create those services on the backend they ... BERGER ANDRE-XAVIER Integration between WooCommerce and AmeliaClosed Pre-purchase questions for Amelia   Updated April 23, 2024 at 9:49pm   4 Most recent comment from Uroš Jovanović:Hello,As you have development skills, I would suggest that you take a look at the following documentation on API support in our plugin.Please let me know if that works for you or not. Elvis Sedic 6.3.2 bugClosed   wpDataTables   Updated April 24, 2024 at 11:30am   3 Most recent comment from Miloš Jovanović:Hi Elvis, Our developers made a quick workaround fix as a temporary solution for the version 6.3.2, the fix should be added in our next update. We are sending you the fix as two edited JS files (wdt ... King Customers page - Additional FieldsClosed   Amelia   Updated April 23, 2024 at 9:28pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for that.Please let me know if you have any other questions. Pathwise Solutions PHP 8.2/8.3 SupportClosed   wpDataTables   Updated April 23, 2024 at 9:23pm   4 Most recent comment from Miloš Jovanović:Hi Pathwise,As we mentioned, we are unable to reproduce any of these warnings on any of our Test Sites and at the moment, you are the only user who is reporting them.Without being able to isolate how ...