We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

reg viguier notificationClosed   Amelia   Updated May 14, 2024 at 10:19am   16 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that the issue here is that you have 3,000 events created and 85 notifications. Some of the custom notifications are boun ... Paulius Several services at one timeClosed   Amelia   Updated May 13, 2024 at 4:10pm   2 Most recent comment from Uroš Jovanović:Hello Paulius,Thank you for reaching out to us.For that purpose, you can take a look at the Resources feature in Amelia.Please let me know if you need further assistance. ALAN Horario de clienteClosed   Amelia   Updated May 13, 2024 at 1:16pm   2 Most recent comment from Stefan Petrov:Hello Alan,Thanks for reaching out to us. This has been fixed with the latest update of Amelia 7.5.1. Please note that there is an option in General settings named "show time slots in customer timezon ... King Appointment Export - Why is Customers column mixed with email+phone / Request Custom Fields to be included within Customer pageClosed   Amelia   Updated May 13, 2024 at 12:55pm   4 Most recent comment from Stefan Petrov:Hello King,Apologies for the delayed answer. I was looking for a workaround, but, apparently, this will be improved in future updates. If you configure this option name, phone and email will be separ ... Quentin Credit card imprintClosed   Amelia   Updated May 13, 2024 at 12:08pm   6 Most recent comment from Stefan Petrov:You are welcome, Quentin.Have a nice week, too! Andreas Strobel translation errorClosed   Amelia   Updated May 13, 2024 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. ... Travis ChartsClosed   wpDataTables   Updated May 13, 2024 at 11:10am   2 Most recent comment from Aleksandar Vuković:Hello Travis.The plugin can't automatically convert a column type, regardless of how many numerical columns you add. Please inspect the origin table, edit this column and check its type.If you ve ... DesignBurst Limited Notification email when number of attendees changes events with payment linksClosed   Amelia   Updated May 13, 2024 at 10:49am   4 Most recent comment from Stefan Petrov:Hello DesignBurst,Thanks for the additional information. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature sugge ... Lawrence Sutton Overall Calendar Sync to a Manager's PhoneClosed   Amelia   Updated May 13, 2024 at 10:41am   2 Most recent comment from Stefan Petrov:Hello Lawrence,Thanks for reaching out to us. Unfortunately, Google Calendar can be only synced with employees, there is no such thing as an "overall calendar". The timeslots that appear on the front ... Razvan Rusu Appointment informations on mobile menuClosed   Amelia   Updated May 13, 2024 at 9:58am   2 Most recent comment from Stefan Petrov:Hello Razvan,Thanks for reaching out to and apologies for the delayed answer. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search thro ... Enrico Pinna sequential booking numberClosed   Amelia   Updated May 13, 2024 at 9:53am   4 Most recent comment from Uroš Jovanović:Hello Enrico,Glad to be able to assist you.I will have this ticket closed now. najeeba there is some date visibility issueClosed Pre-purchase questions for Amelia   Updated May 13, 2024 at 9:49am   2 Most recent comment from Uroš Jovanović:Hello Najeeba,Thank you for reaching out to us.Can you please let me know what the purchase code is related to your license?Looking forward to your reply. michael pilkinton booking problemsClosed   Amelia   Updated May 13, 2024 at 8:45am   4 Most recent comment from Stefan Petrov:Hello michael,If i understand correctly when you say "5 placement", do you mean services or? By default, if the maximum capacity for a certain service is configured to 1, only one booking will be able ... Peter Vukovic Cannot add multiple events to WooCommerce cartClosed   Amelia   Updated May 13, 2024 at 8:26am   7 Most recent comment from Stefan Petrov:Hello Abi,Can you please open a new ticket so we can provide support there. Our policy is to have one ticket per each topic so other customers or our support agents can find them easily.Thank you fo ... Ray Smith MiniCart Appointment Photo AlignmentClosed   Amelia   Updated May 13, 2024 at 8:22am   4 Most recent comment from Stefan Petrov:You are welcome, Ray.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day!