We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeanine Ruder Website failing to liadClosed   Amelia   Updated May 12, 2024 at 12:39pm   4 Most recent comment from Uroš Jovanović:Hello Jeanine,Glad to hear that the issue has been resolved.I will have this ticket closed now. Beer Consultancy Disallow users with employee role to make appointments on back-endClosed   Amelia   Updated May 12, 2024 at 12:37pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you very much for that.If you have any other questions, please create a new ticket and we will have this ticket closed now. Ioannis CSS Code not workingClosed   Amelia   Updated May 12, 2024 at 12:29pm   3 Most recent comment from Uroš Jovanović:Hello Ioannis,Glad to hear that the issue has been resolved.I will have this ticket closed now. peter BAD SUPPORTClosed   Amelia   Updated May 12, 2024 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for your feedback, we have since responded to the other ticket that you created.I am looking forward to your reply. ronnie adams No Show FlexibilityClosed   Amelia   Updated May 11, 2024 at 7:18am   6 Most recent comment from ronnie adams:Hi Lixia - Look at the attachment (settings-> roles->customer). For some reason they've put it under the customer tab in settings and not admin. And then you'll see that as an option come u ... Jorge Leonardo Soto Pozo Minimum time required before bookingClosed   Amelia   Updated May 10, 2024 at 2:48pm   4 Most recent comment from Stefan Petrov:You are welcome, Jorge.I'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abou ... Jing Ren Google Calendar Not Syncing And No Emails After Appointment BookingClosed   Amelia   Updated May 10, 2024 at 1:55pm   5 Most recent comment from Stefan Petrov:Hello Jing,In theory, yes. Increasing this number should in seeing more appointments/events on the Google Calendar. But, if the STMP procotol is already used, and the employee is already connected to ... Mg Ag 632Closed   Master-Detail Tables for wpDataTables   Updated May 10, 2024 at 1:46pm   3 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Dalibor Notification 2 and more servicesClosed   Amelia   Updated May 10, 2024 at 1:16pm   4 Most recent comment from Stefan Petrov:Great, thanks for the feedback!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Steve Dupuis Custom FieldsClosed   Amelia   Updated May 10, 2024 at 1:14pm   4 Most recent comment from Stefan Petrov:Hello Steve,Yes, that is supposed to be my next step recommendation. Usually, if the custom fields are assigned properly, its the caching issue. But, good thing that they are working now properly. Jeanine Ruder Clients cannot bookClosed   Amelia   Updated May 10, 2024 at 12:59pm   5 Most recent comment from Jeanine Ruder:Hi, I did that because I was losing clients and not getting help for 5 days. Thank you for understanding. Kevin ics file modificationClosed   Amelia   Updated May 10, 2024 at 12:57pm   4 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Stephen How do I calculate what we owe employeesClosed   Amelia   Updated May 10, 2024 at 12:35pm   4 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Salam set upClosed   Amelia   Updated May 10, 2024 at 12:30pm   5 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for chiming in.Salam, please try the before-mentioned solution and let me know if it works or not.Looking forward to your reply. Suthawee Weraphong About 2c2p PaymentClosed Pre-purchase questions for Amelia   Updated May 10, 2024 at 10:33am   4 Most recent comment from Stefan Petrov:Hello Suthawee,Perhaps there is an addon for WooCoomerce, but since we only have a core integration with WooCoomerce, we are not able to confirm will it or how it works. Maybe you can reach out to Wo ...