As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Robson Monteiro WORDPRESS DENYING ACCESS TO EMPLOYEES, DOCTORS AND PATIENTSClosed   Amelia   Updated May 20, 2024 at 7:22am   21 Most recent comment from Stefan Petrov:Hello Robson,Thanks for the feedback! Great job in finding the root cause. All this time i was suspicious about the user roles since in 99 percent of cases, the issue is related to user roles. Anywa ... Local for you Admin Email notification custom not workingClosed   Amelia   Updated May 20, 2024 at 6:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not see the data with test notifications since there is no data to be sent. THis is a test so that you can confirm that your notifications are bei ... lohkienhao How to update my Amelia plugin?Closed   Amelia   Updated May 20, 2024 at 6:31am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is working fine and should you have any further inquiries, we kindly request that you open separate tickets for each question ... Kevin TerminbuchungClosed   Amelia   Updated May 20, 2024 at 6:31am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, You can achieve this with resources https://wpamelia.com/resource-booking/ just create 1 resource and add employees and service and then as soon a ... Christian Caro Day pass beach clubClosed   Amelia   Updated May 20, 2024 at 5:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what the issue is but when you create events you can set start and end time like this You can use services also but services can not work withou ... Jill Lumgair Problems with scheduling on websiteClosed   Amelia   Updated May 20, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what and how the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all th ... Jonathan Buhacoff cannot activate pluginClosed   Amelia   Updated May 20, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Lina Multiple service levelsClosed   Amelia   Updated May 20, 2024 at 5:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. You can not have multiple languages on the same page. So you can offer categories and t ... Aleksandar Plugin disables itselfClosed   wpDataTables   Updated May 19, 2024 at 8:21pm   6 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Aleksandar!Please feel free to reach out to us if you have any further questions or concerns! Nino Riazati Congratulation screenClosed   Amelia   Updated May 19, 2024 at 5:06pm   4 Most recent comment from Aleksandar Vuković:Hello Álvaro.The only way of changing this image is to access /wp-content/plugins/ameliabooking//v3/src/assets/img/congratulations/ folder and save a new image with the name "congratulations.svg", w ... Andreas Dinnebier Gravity FormsClosed   wpDataTables   Updated May 19, 2024 at 4:17pm   2 Most recent comment from Aleksandar Vuković:Hi Andreas, Thanks for reaching out. I've just tested this on our sandbox site, and I can confirm what you're saying regarding the behavior when server-side processing is enabled in the "Dat ... Andy Critical Error on page with wpDataTables shortcode.Closed Pre-purchase questions for wpDataTables   Updated May 19, 2024 at 4:00pm   10 Most recent comment from Aleksandar Vuković:Hi again Andy, sorry for the delay.The new password works, thank you!I am able to create a new table with this file and it should work fine. To troubleshoot, I temporarily installed the WP phpMyAdmin ... Conor Chapman Won't let me install WPAmeliaClosed   Amelia   Updated May 19, 2024 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello ConorHere is what I would suggest you do in this situation.Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, ... Worship Times Disable EventsClosed   Amelia   Updated May 19, 2024 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Worship Times Order of Date & Time in booking formClosed   Amelia   Updated May 19, 2024 at 11:40am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.I will have this ticket closed now.