We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samsam Ul Haq Monthly Notifications For Recurring AppointmentClosed   Amelia   Updated May 9, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When they book recurring appointments they can only receive the notifications that time ... chana horowitz Receiving the reminder notificationClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 7:00pm   2 Most recent comment from Miloš Jovanović:Hi chana,Can you tell me did you set up the Cron Job for the scheduled notifications directly on your Hosting Server, or are you using the WP Crontrol Plugin to configure the PHP Cron Event?If the cr ... Łukasz ACFClosed   wpDataTables   Updated May 8, 2024 at 4:08pm   2 Most recent comment from Miloš Jovanović:Hello,Sorry for the delayed reply.1. When it comes to 'multiple file upload' in the same cell;Sorry to disappoint you, but we currently don't have any solution for that.In our 'att ... Sven Link wptable content for other wptableClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 3:41pm   2 Most recent comment from Miloš Jovanović:Hi Sven, It will not be possible to 'limit a number of rows', for example, if you set some filter in a Shortcode, it is going to return all the rows which 'match' this filtered re ... PhilW Creating a chart with user column selectionClosed   wpDataTables   Updated May 8, 2024 at 3:26pm   2 Most recent comment from Miloš Jovanović:Hi Phil,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Beatriz Payment modeClosed   Amelia   Updated May 8, 2024 at 2:14pm   2 Most recent comment from Uroš Jovanović:Hello Beatriz,Thank you for reaching out to us.It can be configured in both ways. You can read more about it at the following link.Let me know if it works for you or not. Tamsin Hewer Fomula columns - data deliminatorClosed   wpDataTables   Updated May 8, 2024 at 2:13pm   7 Most recent comment from Miloš Jovanović:Hello Kim,You are right, now when i re-read all the details and took a closer/better look at the code edit you sent, I can see what you mean.Thank you for sharing that with us.I am just not a develo ... Henriette Same employee - 2 workplacesClosed   Amelia   Updated May 8, 2024 at 1:52pm   3 Most recent comment from Uroš Jovanović:Hello Henriette,Glad to hear that you found the solution.I will have this ticket closed now. Gerhard Reus Default Items per page for FrontendClosed   Amelia   Updated May 8, 2024 at 1:46pm   6 Most recent comment from Stefan Petrov:Hello Gerhard, I understand now. Unfortunately, the maximum number is set to be 30 and while you can hide the pagination with CSS code, not all events will be visible. But I've just got this info ... Brendan Known Bugs Tracker?Closed   Amelia   Updated May 8, 2024 at 12:44pm   4 Most recent comment from Uroš Jovanović:Hello Brendan,Unfortunately, there is no such place at the moment, but it is a great suggestion, I will have this passed on to our management.In the meantime, you can reach out to us here to ask abo ... Francisco Booking appointments for my clientesClosed   Amelia   Updated May 8, 2024 at 12:22pm   8 Most recent comment from Uroš Jovanović:Hello Francisco,Thank you for the credentials.Please note that you will also have to enable the payment link option for each service you want this to be available for. The option is located on the Am ... Tom ImprovementsClosed   Amelia   Updated May 8, 2024 at 11:42am   2 Most recent comment from Uroš Jovanović:Hello Tom,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel ... Langermann Tamás Appointment Follow UpClosed   Amelia   Updated May 8, 2024 at 11:29am   4 Most recent comment from Uroš Jovanović:Hello Langermann,I can see that you have the "PHP Mail" mail service set up. Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail general ... Joshua SMith New updateClosed   Amelia   Updated May 8, 2024 at 11:29am   4 Most recent comment from Uroš Jovanović:Hello Joshua,Yes, that is right.Please let me know if that works for you or not. nabros BugClosed   Amelia   Updated May 8, 2024 at 11:08am   2 Most recent comment from Stefan Petrov:Hello nabros,Thanks for reaching out to us.The configuration seems correct. The popup does work, the booking form is loading properly, but issues like this usually occur when there is a conflict eithe ...