We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karin Åberg Problem after updateClosed   Amelia   Updated May 17, 2024 at 7:02am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Jon Amelia not syncing to calendar with multiple employeesClosed   Amelia   Updated May 17, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To resolve this issue, you could access the database, find the wp_amelia_providers_to_outlook_calendar table, and delete all the rows. After doing that, ... Nina Ortlepp stuck in loading processClosed   Amelia   Updated May 16, 2024 at 9:55pm   8 Most recent comment from Uroš Jovanović:Hello Nina,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to com ... Jonas Höglund Showing packages and servicesClosed   Amelia   Updated May 16, 2024 at 7:39pm   3 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that you found the solution to this.I will have this ticket closed now. [email protected] Disable multi-appointmentClosed   Amelia   Updated May 16, 2024 at 7:25pm   15 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.There is a capacity to be set for each employee for specific services and thus I changed it to be the same as for services that you set up.My apologies if I alr ... Jonas Höglund New Catalouge in diviClosed   Amelia   Updated May 16, 2024 at 6:58pm   3 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that you found it.I will have this ticket closed now. Steffi Lost all email notification textsClosed   Amelia   Updated May 16, 2024 at 6:12pm   9 Most recent comment from Uroš Jovanović:Hello Steffi,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Jonas Höglund Not able to map employeeClosed   Amelia   Updated May 16, 2024 at 2:36pm   6 Most recent comment from Stefan Petrov:You are very welcome, Jonas.Looking forward to hearing from you soon. Oli Morgan User CancellationsClosed Pre-purchase questions for Amelia   Updated May 16, 2024 at 1:43pm   2 Most recent comment from Stefan Petrov:Hello Oli,Thanks for reaching out to us. A customer can cancel his appointment through the Customer Panel or via the cancelation link in notifications emails. You can configure this by adding a placeh ... Joris small translation error + easy to fixClosed   Amelia   Updated May 16, 2024 at 12:10pm   2 Most recent comment from Stefan Petrov:Hello Joris,Thanks for reaching out to us and for pointing it out the issue. For the time being, you can translate this string (as well as the other) with the third party plugin such as LocoTranslate ... Carles ending notifications. Cron does not work for usClosed   Amelia   Updated May 16, 2024 at 10:02am   4 Most recent comment from Marko Davidović:Hello agian,You are most welcome, and we are glad that we were able to help you. This things can happen when there are some changes on hosting side on a server. So in general for any issues with with ... russell display issueClosed   Amelia   Updated May 16, 2024 at 9:54am   2 Most recent comment from Stefan Petrov:Hello rusell,Thanks for reaching out to us. For which service you get the description and prices distorted like this?  Richard Edit the no events panel + question about tagsClosed   Amelia   Updated May 16, 2024 at 9:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Perhaps this can string can be changed via Poedit so you can try this and see if it help ... Shea Thompson Several IssuesClosed   Amelia   Updated May 16, 2024 at 9:42am   4 Most recent comment from Stefan Petrov:Hello Shea,Amelia is compatible with Divi, a lot of users already using it with Divi, but this is clearly a conflict with other plugins or theme. The reason why you are not seeing this issue in your n ... Cristian Sofrone Customer Account CreationClosed   Amelia   Updated May 16, 2024 at 9:20am   2 Most recent comment from Stefan Petrov:Hello Cristian,Thanks for reaching to us. Let me explain a bit more. A customer panel is made as a "place" from where your customers can manage their appointments. This is useful when a customer has a ...