We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Worship Times Disable EventsClosed   Amelia   Updated May 19, 2024 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Worship Times Order of Date & Time in booking formClosed   Amelia   Updated May 19, 2024 at 11:40am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.I will have this ticket closed now. Strategy Developers Time Slots Offsets with bookingsClosed   Amelia   Updated May 17, 2024 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for bringing this to our attention. We have noted the issue you're experiencing with the offset timings for 30-minute meetings in Amelia due to your Outlook calendar integration. ... María Reyna packagesClosed   Amelia   Updated May 17, 2024 at 2:55pm   26 Most recent comment from Uroš Jovanović:Hello Hanna,Thank you for reaching out to us.Can you please create a separate ticket for this purpose and we will assist you with this? Looking forward to your reply. Sandeepa Google Calendar syncClosed   Amelia   Updated May 17, 2024 at 1:56pm   16 Most recent comment from Uroš Jovanović:Hello Sandeep, Thank you for your patience. I will have this tested out and will provide you with an update on this. MacTable GmbH user-defined fieldsClosed   Amelia   Updated May 17, 2024 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello MacTable GmbH,Thanks for reaching out to us. Unfortunately, each time a customer wants to book an appointment, he needs to fill in the custom fields, there is no option to save or "pre-populat ... Bill Sadowski Error when attempted to downloadClosed   wpDataTables   Updated May 17, 2024 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello Bill.Thank you for reaching out to us.This issue is most likely related to the browser extensions or some security limitations imposed on your browser's user profile.Please try logging into ... Graham OConnor New customersClosed   Amelia   Updated May 17, 2024 at 11:44am   2 Most recent comment from Stefan Petrov:Hello Graham,Thanks for reaching out to us.I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manag ... Jonas Höglund Order of appointments in package in receiptClosed   Amelia   Updated May 17, 2024 at 9:57am   4 Most recent comment from Marko Davidović:Hello again,We see that this is from receipt we just offer a possible reason why this is happening. Thank you for letting us know we will forward this to our dev team and if this is something that is ... Stephen cancellation and refundClosed   Amelia   Updated May 17, 2024 at 11:44am   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that we have approved your refund request and you will receive your money back in the next couple of days. We are real ... Holger Change event lists card color on sideClosed   Amelia   Updated May 17, 2024 at 8:36am   4 Most recent comment from Stefan Petrov:Hello Holger,Unfortunately, currently, this can be configured for each event separately. For any suggestions, you can refer to our suggestion page and suggest a feature/improvement there. I will cer ... Daniel Wesley Marzilli setting up bookingClosed Pre-purchase questions for Amelia   Updated May 17, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us. This is how Amelia is designed to work. First, you need to configure a service and assign an employee to that service. On the booking form, service selectio ... Kristian Dwayne Latana Shortcode for customer panel 2.0 isn't workingClosed   Amelia   Updated May 17, 2024 at 8:20am   7 Most recent comment from Stefan Petrov:Hello Krisitan,Of course, please refer to this article more for information - Updating the plugin to the latest version There are a couple of ways to update to the latest version, but if you need ad ... Sandeepa Amelia Update 7.5.1Closed   Amelia   Updated May 17, 2024 at 7:48am   4 Most recent comment from Uroš Jovanović:Hello Sandeepa,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Infastor Danstonchat Jump to section issue (anchor menu)Closed   wpDataTables   Updated May 17, 2024 at 7:24am   13 Most recent comment from Aleksandar Vuković:Hi there.Milos is out of the office so I'll jump in real quick. I also want to apologize for the delay.Our developers took a look and they said the issue is coming from fixed columns and fixed he ...