As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Strategy Developers Time Slots Offsets with bookingsClosed   Amelia   Updated May 17, 2024 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for bringing this to our attention. We have noted the issue you're experiencing with the offset timings for 30-minute meetings in Amelia due to your Outlook calendar integration. ... María Reyna packagesClosed   Amelia   Updated May 17, 2024 at 2:55pm   26 Most recent comment from Uroš Jovanović:Hello Hanna,Thank you for reaching out to us.Can you please create a separate ticket for this purpose and we will assist you with this? Looking forward to your reply. Sandeepa Google Calendar syncClosed   Amelia   Updated May 17, 2024 at 1:56pm   16 Most recent comment from Uroš Jovanović:Hello Sandeep, Thank you for your patience. I will have this tested out and will provide you with an update on this. MacTable GmbH user-defined fieldsClosed   Amelia   Updated May 17, 2024 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello MacTable GmbH,Thanks for reaching out to us. Unfortunately, each time a customer wants to book an appointment, he needs to fill in the custom fields, there is no option to save or "pre-populat ... Bill Sadowski Error when attempted to downloadClosed   wpDataTables   Updated May 17, 2024 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello Bill.Thank you for reaching out to us.This issue is most likely related to the browser extensions or some security limitations imposed on your browser's user profile.Please try logging into ... Graham OConnor New customersClosed   Amelia   Updated May 17, 2024 at 11:44am   2 Most recent comment from Stefan Petrov:Hello Graham,Thanks for reaching out to us.I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manag ... Jonas Höglund Order of appointments in package in receiptClosed   Amelia   Updated May 17, 2024 at 9:57am   4 Most recent comment from Marko Davidović:Hello again,We see that this is from receipt we just offer a possible reason why this is happening. Thank you for letting us know we will forward this to our dev team and if this is something that is ... Stephen cancellation and refundClosed   Amelia   Updated May 17, 2024 at 11:44am   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that we have approved your refund request and you will receive your money back in the next couple of days. We are real ... Holger Change event lists card color on sideClosed   Amelia   Updated May 17, 2024 at 8:36am   4 Most recent comment from Stefan Petrov:Hello Holger,Unfortunately, currently, this can be configured for each event separately. For any suggestions, you can refer to our suggestion page and suggest a feature/improvement there. I will cer ... Daniel Wesley Marzilli setting up bookingClosed Pre-purchase questions for Amelia   Updated May 17, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us. This is how Amelia is designed to work. First, you need to configure a service and assign an employee to that service. On the booking form, service selectio ... Kristian Dwayne Latana Shortcode for customer panel 2.0 isn't workingClosed   Amelia   Updated May 17, 2024 at 8:20am   7 Most recent comment from Stefan Petrov:Hello Krisitan,Of course, please refer to this article more for information - Updating the plugin to the latest version There are a couple of ways to update to the latest version, but if you need ad ... Sandeepa Amelia Update 7.5.1Closed   Amelia   Updated May 17, 2024 at 7:48am   4 Most recent comment from Uroš Jovanović:Hello Sandeepa,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Infastor Danstonchat Jump to section issue (anchor menu)Closed   wpDataTables   Updated May 17, 2024 at 7:24am   13 Most recent comment from Aleksandar Vuković:Hi there.Milos is out of the office so I'll jump in real quick. I also want to apologize for the delay.Our developers took a look and they said the issue is coming from fixed columns and fixed he ... Karin Åberg Problem after updateClosed   Amelia   Updated May 17, 2024 at 7:02am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Jon Amelia not syncing to calendar with multiple employeesClosed   Amelia   Updated May 17, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To resolve this issue, you could access the database, find the wp_amelia_providers_to_outlook_calendar table, and delete all the rows. After doing that, ...