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Public Tickets

Chavernac Mobile responsive problemClosed Pre-purchase questions for Amelia   Updated February 12, 2024 at 11:03am   2 Most recent comment from Stefan Petrov:Hello Chavernac,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Matthew Lables changes are not showingClosed   Amelia   Updated February 12, 2024 at 11:00am   2 Most recent comment from Stefan Petrov:Hello Matthew,Thanks for reaching out to us.You are using the New Step by Step booking form 2.0. As you can see, there is a note that you need to use the Customize page to change the settings form the ... Defiined Stylez And Lash Studio About facing issue in services not showing in the frontend and book an apt not workingClosed   Amelia   Updated February 12, 2024 at 10:56am   2 Most recent comment from Stefan Petrov:Hello Defiined Stylez And Lash Studio,Thanks for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? ... Michael Removal of timestampsClosed   Amelia   Updated February 12, 2024 at 10:53am   6 Most recent comment from Stefan Petrov:Hello Michael,Unfortunatelly, can't promise the ETA at this moment, but you can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during ... Graham OConnor Custom FieldsClosed   Amelia   Updated February 12, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Hello Graham,Thank you for reaching out to us.Please check the following video on how this should be done.Let me know if that works for you or not. Jon booking without paymentClosed   Amelia   Updated February 12, 2024 at 10:03am   2 Most recent comment from Stefan Petrov:Hello Jon,Thanks for reaching out to us.Unfortunatelly, each booking form requires at least one way of payment (either on-site or online payment), but you can configure the booking form on the front e ... Alexis Henry services not appearingClosed   Amelia   Updated February 12, 2024 at 9:51am   3 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.Glad to hear that the issue has been resolved.I will have this ticket closed. Raphael Google CalendarClosed   Amelia   Updated February 12, 2024 at 9:29am   2 Most recent comment from Stefan Petrov:Hello Raphael,So far, so good. There is no need to do anything since this is just info regarding the Google Calendar API updates. The developers have been informed, just in case there is something t ... Louise Cook On-site payment given as an option although on-site payment is turned offClosed   Amelia   Updated February 12, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hello Louise,Thanks for reaching out to us.Unfortunatelly, this has been reported already by a couple of users and it has already been forwarded to the developers for further troubleshooting and fixin ... seerat Payment gateway is not working on my siteClosed   Amelia   Updated February 12, 2024 at 9:17am   2 Most recent comment from Stefan Petrov:Hello seerat,Thanks for reaching out to us.Can you please tell me did you turned off PayPal Sandbox mode? Can you please check again your Live Client ID and Live Secret on your PayPal account?  ... Ève Lewis Time slotClosed   Amelia   Updated February 12, 2024 at 8:34am   2 Most recent comment from Stefan Petrov:Hello Ève,Thanks for reaching out to us.Well, it up to you, but, for the extras option you can set it to mandatory, while for the Custom Duration, the customer can still choose the first (default) u ... jorge problems with ameliaClosed   Amelia   Updated February 12, 2024 at 8:23am   2 Most recent comment from Stefan Petrov:Hello jorge,Thanks for reaching out to us.Have you tried clearing the cache / cookies? In both WP and browser? Are you using the latest version of Amelia 7.4? Michael Prepopulate Booking Fields Based On Logged In UserClosed   Amelia   Updated February 12, 2024 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Regular fields can be pre populated when a customer had a Amelia customer role and he is connected to WP user. But custom fields cannot be pre populated ... Louise Cook Customised notifications for packagesClosed   Amelia   Updated February 12, 2024 at 6:58am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we try to help as best as we can and to offer any workaround but for some feature that are not built in there is none that we can offer.  Should you have any fu ... Roberto upgrade from starter to standardClosed   Amelia   Updated February 12, 2024 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that this is resolved and we will close this ticket but should you have any further inquiries, we kindly request that you open separa ...