We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Troy Arnold Prerequisite Service before other services…Closed   Amelia   Updated May 10, 2024 at 10:16am   4 Most recent comment from Stefan Petrov:You are welcome, Troy.Feel free to test it out and let me know if you have any other questions or issues.Have a nice day! Douglas Employee Panel loading Events SlowClosed   Amelia   Updated May 10, 2024 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Douglas,Thanks for reaching out to us. Can you please provide the WP admin credentials, as well as the employee credentials, so i can check on your page?Please provide me a temporary WP-admin (a ... Sandrine Abibo Appointment managementClosed   Amelia   Updated May 10, 2024 at 10:03am   2 Most recent comment from Stefan Petrov:Hello Sandrine,Thanks for reaching out to us. The employee work hours schedule, once configured, is repeated weekly. If you want to configure a different schedule, you can use special days options, or ... Simon Whyatt WooCommerce ErrorClosed   Amelia   Updated May 10, 2024 at 9:44am   6 Most recent comment from Stefan Petrov:Hello Simon,Great to hear that! Looks like WooCoomerce decided to solve things out with updatesIf you have any other questions, please open a new ticket and we will gladly help you there.Have a nice d ... Ismail Ayobami Notifications Not WorkingClosed   Amelia   Updated May 10, 2024 at 9:14am   10 Most recent comment from Stefan Petrov:Of course, Ismail.Please, keep me posted on this one. Latoya Duplicated data, Google Tagmanager vs Amelia Marketing ToolsClosed   Amelia   Updated May 10, 2024 at 8:46am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... nicolas Wp Control and cronClosed   Amelia   Updated May 10, 2024 at 8:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We can only help with regular notifications and that only if you are using SMTP. For any issues with cron you it is best to reach out to your hosting prov ... Tangee Whapham Work HoursClosed   Amelia   Updated May 10, 2024 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set anything that you need. In general setting set deafulr time slot step for example to 5 minutes and turn off option use service duration for b ... Anthony Tissot Mobile versionClosed   Amelia   Updated May 13, 2024 at 10:13am   7 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that the issue here is that you CSS rewrite our style but this should help .am-select-popper .el-select-dropdown__list { ... Krzysztof client with many employees to bookClosed Pre-purchase questions for Amelia   Updated May 10, 2024 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you as admin must create employees and customers and after that you can book the appointment for a customer with any of your employees on the backend ... Francesca Kendall Payment LinksClosed   Amelia   Updated May 10, 2024 at 6:12am   2 Most recent comment from Marko Davidović:Hello again,Unfortunately, currently, this feature is not built-in in Amelia. This needs to be enabled and saved for each service individually I'm afraid.Should you have any further inquiries, we ... Mia Loppie Exporting Rows from TableClosed Pre-purchase questions for wpDataTables   Updated May 9, 2024 at 10:19pm   7 Most recent comment from Miloš Jovanović:Hi Mia,You're welcome. Anything else that we could assist with, please don't hesitate to create new tickets.Thank you. JR MACHADO ASSESSORIA LTDA UpdateClosed   wpDataTables   Updated May 9, 2024 at 10:18pm   2 Most recent comment from Miloš Jovanović:Hello,- If you need to switch domains at any time; You can either log in the 'old domain's'  website WP-Admin, go to our Plugin settings/Activation, and hit "deactivate" button there; ... Chris Faulkner define Value ListClosed   wpDataTables   Updated May 9, 2024 at 10:10pm   5 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Benjamin FloatClosed   wpDataTables   Updated May 9, 2024 at 8:10pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3643956/ For future reference, please don't open multip ...