We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Graeme Filter view on mobile and different browsersClosed   Powerful Filters for wpDataTables   Updated May 29, 2024 at 7:07pm   2 Most recent comment from Miloš Jovanović:Hi Graeme,When I visit the Page on Desktop from Chrome, I am experiencing the same issue with the visual table formatting as from your Mozilla screenshot.This is how it looks on Chrome from our end : ... Michael Meyer Settings Tabs Don't PopulateClosed   wpDataTables   Updated May 29, 2024 at 6:56pm   3 Most recent comment from Miloš Jovanović:Hi Michael,I am glad to see you isolated and fixed this issue.If that class was somehow defaulting to display : none, as you found - it indicates it is most probably some conflict, maybe some CSS fro ... Julien Lepage Amelia Events - Ticket SystemClosed   Amelia   Updated May 29, 2024 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Zico Koekkoek package notification when endingClosed   Amelia   Updated May 29, 2024 at 3:45pm   2 Most recent comment from Uroš Jovanović:Hello Zico,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Ivan GTM Tracking & Redirect After BookingClosed   Amelia   Updated May 29, 2024 at 3:41pm   2 Most recent comment from Uroš Jovanović:Hello Ivan,Thank you very much for sharing that with other people.Hope that this will be useful for a lot of Amelia users. Barad Dediashwili Events does not register users at allClosed   Amelia   Updated May 29, 2024 at 3:08pm   11 Most recent comment from Uroš Jovanović:Hello Leonardo, We will go through this on your separate ticket.I appreciate your patience. Ajaz Ahmad Sofi Arabic content loading from sql server db tables not showing correctlyClosed   wpDataTables   Updated May 29, 2024 at 2:59pm   2 Most recent comment from Miloš Jovanović:Hello,Basically, this is most probably an issue related to the default collation/charset of the WordPress database combined with collation/charset set on the SQL Table you are pulling the data from, ... Lars Customer does not receive confirmation e-mail when appointment is confirmed through E-mail / Google Calendar EventClosed   Amelia   Updated May 29, 2024 at 11:03am   4 Most recent comment from Stefan Petrov:Hello Lars,Apologies for the delayed answer. Unfortunatelly, I'm not able to reproduce this issue on our localhost. Are you using the SMTP protocol for sending emails? There is also this option " ... Dickson Loo CANNOT DOWNLOAD PLUGIN AFTER PURCHASEClosed   Amelia   Updated May 29, 2024 at 8:47am   12 Most recent comment from Aleksandar Vuković:Hello again Dickson.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3655663/ For future reference, please don ... Mathieu Galfré multi reservationClosed   Amelia   Updated May 29, 2024 at 8:18am   5 Most recent comment from Stefan Petrov:Hello Mathieu,Apologies again, but we are still working on some Amelia features and there is always room for improvement. Some features may not be available currently, but we are looking forward to im ... tahanni eljamhi notifications for emailClosed   Amelia   Updated May 29, 2024 at 7:54am   13 Most recent comment from Stefan Petrov:Hello tahanni,Actually, when the deposit option is enabled for a certain service, it will only be visible for online payment methods. You would need to enable it first for a certain service and and co ... Douglas Dúvida sobre PlanosClosed Pre-purchase questions for Amelia   Updated May 29, 2024 at 7:24am   4 Most recent comment from Uroš Jovanović:Hello Douglas,Glad to be able to assist you.Please let me know if you have any other questions. Luis Help with configurationClosed   Amelia   Updated May 29, 2024 at 7:23am   4 Most recent comment from Uroš Jovanović:Hello Luis,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Jevonn Amelia pluggin isn't working after transiton from LocalHost to Live WebsiteClosed   Amelia   Updated May 29, 2024 at 6:38am   13 Most recent comment from Aleksandar Vuković:You're welcome, Jevonn.Please feel free to reach out to us if you have any further questions or concerns! Pavia Burroughs Reoccuring Event Dates WrongClosed   Amelia   Updated May 28, 2024 at 4:18pm   2 Most recent comment from Uroš Jovanović:Hello Pavia,Thank you for reaching out to us.This usually happens when your database is configured to use SQL_BIG_SELECTS, but Amelia has that turned off by default because the majority of databases d ...