We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sean Hide capacityClosed   Amelia   Updated June 4, 2024 at 1:41pm   9 Most recent comment from Stefan Petrov:You are welcome, Sean!Please, let us know if you have any other questions or issues.Have a nice day! Romain no elementor amelia elementsClosed   Amelia   Updated June 4, 2024 at 1:34pm   5 Most recent comment from Stefan Petrov:Hello Romain,Great to hear that! Good job in finding the solution.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Petro ExtrasClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 12:50pm   4 Most recent comment from Uroš Jovanović:Hello Petro,Yes, for that purpose, you can configure the "Set MetaData and Description" field on the Amelia/Settings/Payments page so that it shows Amelia data in WooCommerce as well.Please let me kno ... BROSSARD custom fieldClosed   Amelia   Updated June 4, 2024 at 11:41am   2 Most recent comment from Stefan Petrov:Hello BROSSARD,Thanks for reaching out to us. Here is one example of adding the hyperlink for Terms and ConditionsTo add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields ... Kevin RosterClosed   Amelia   Updated June 4, 2024 at 11:35am   2 Most recent comment from Stefan Petrov:Hello Kevin,Thanks for reaching out to us. Unfortunately, the work hours schedule is repeated weekly for each employee. The way to configure different work hours is to configure special days. You can ... Bradys Barreras Google MapClosed   Amelia   Updated June 4, 2024 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Iskander,There is no video tutorial, but you can find information on that below:You need to create Google Map API Key on your Google account (enabling all necessary APIs). See the image below. ... Daniel Davis Follow up SMS Notifications not sendingClosed   Amelia   Updated June 4, 2024 at 10:59am   4 Most recent comment from Stefan Petrov:Great to hear that, Daniel!Should you have any other questions or issues, feel free to reach out to us on new ticket and we will provide assistance there.Have a nice day! Luis Can't create appointmentsClosed   Amelia   Updated June 4, 2024 at 10:50am   4 Most recent comment from Stefan Petrov:Hello Luis,You are welcome, i'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Lindsey Blanchard Squaresapce CompatibleClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Lindsey,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Harvey Error on the Amelia Booking SystemClosed   Amelia   Updated June 4, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Harvey, Thanks for reaching out to us. I went to your website to check the booking form. I can see that you have Stripe payment method enabled. Unfortunatelly, I'm not able to go through si ... Shanif How to enable user registration before bookingClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 9:19am   4 Most recent comment from Stefan Petrov:Hello Shanif,By default, no. It only goes to employees/customers. You can add the admin email in notifications settings, so he can receive all notifications when there is a booking. John Griner Transferring to New SiteClosed   Amelia   Updated June 4, 2024 at 9:04am   4 Most recent comment from Stefan Petrov:You are welcome, John.Should you have any other questions or issues, feel free to reach out to us. Have a nice day! Local for you Admin Email notification defaultClosed   Amelia   Updated June 4, 2024 at 7:26am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Michael Appointments ManagementClosed   Amelia   Updated June 4, 2024 at 7:07am   4 Most recent comment from Uroš Jovanović:Hello Michael,Glad to be able to assist you.I will have this ticket closed. Avi Dey Scheduling conflictsClosed   Amelia   Updated June 3, 2024 at 3:43pm   4 Most recent comment from Uroš Jovanović:Hello Avi,Really sorry to hear that.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund r ...