As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Barad Dediashwili Can't create new customerClosed   Amelia   Updated May 31, 2024 at 12:22pm   10 Most recent comment from Uroš Jovanović:Hello Barad,Glad to be able to assist you.That is how it works at the moment, but I will have this passed to our management to possibly have this changed in the future.Please let me know if you have ... Rodolfo Diniz Export appointments to ExcelClosed   Amelia   Updated May 31, 2024 at 11:52am   2 Most recent comment from Uroš Jovanović:Hello Rodolfo,Thank you for reaching out to us.Unfortunately, the only option to get concise information about the appointment is with the export button on the Amelia/Appointments page.The other optio ... roderik i cant seem to get a function workingClosed   Amelia   Updated May 31, 2024 at 11:18am   6 Most recent comment from Stefan Petrov:Hello roderik,The previous version has been sent to this email. Please install it and let me know if it works.  Promsy Célia make an appointment for several servicesClosed   Amelia   Updated May 31, 2024 at 10:52am   4 Most recent comment from Uroš Jovanović:Hello,Unfortunately, there is no such option and you will have to add them one by one.Please let me know if you have any other questions. Damien woocommerceClosed Pre-purchase questions for wpDataTables   Updated May 31, 2024 at 9:55am   2 Most recent comment from Miloš Jovanović:Hello,Our developers are working on a native integration with WooCommerce, but it is not finished yet. We don't have an exact ETA on it, but you can certainly follow our changeLog page if you& ... Nadji Can't use stripeClosed   Amelia   Updated May 31, 2024 at 9:39am   4 Most recent comment from Stefan Petrov:Hello Nadji,Thanks for the credentials. I've tried my stripe test credentials and the booking is successful, as you can see on the screenshot This indicates that the credentials are not correct. ... Phillip Burger How do I view a list of attendees for events?Closed   Amelia   Updated May 31, 2024 at 9:35am   4 Most recent comment from Stefan Petrov:Hello Phillip,Unfortunatelly, currently, only appointment revenue is visible in the Dashboard section. You can suggest this as a feature, as well. Holger Integrating custom fields HandL UTMClosed   Amelia   Updated May 31, 2024 at 9:20am   5 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Holger!Marko is out of the office so I'll close this ticket.Please feel free to reach out to us if you have any further questions or concerns! Sean Callanan Additional Fields in Event Registration FormClosed   Amelia   Updated May 31, 2024 at 8:54am   4 Most recent comment from Stefan Petrov:You are welcome, Sean.Looking forward to hearing from you regarding other questions or issues. Have a nice day! Sean Callanan How do I remove the timezone selector in customer panelClosed   Amelia   Updated May 31, 2024 at 8:54am   2 Most recent comment from Stefan Petrov:Hello Sean,Thanks for reaching out to us. You can find this option in Customize / Customer Panel 2.0 / Appointments / Options. Please, let us know if you have any other questions or issues.  Mareike Engel all events no longer visibleClosed   Amelia   Updated May 31, 2024 at 8:33am   4 Most recent comment from Stefan Petrov:Hello Mareike,Great to hear that!My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter ... Sigurd Roscher employee can not delete an appointmentClosed   Amelia   Updated May 31, 2024 at 7:57am   6 Most recent comment from Aleksandar Vuković:Hi there, I understand your frustration, but please keep in mind that our software is designed with certain limitations and configurations for a reason. Most companies using Amelia prefer not to allow ... Kimberli shortcode customizationClosed   Amelia   Updated May 31, 2024 at 7:55am   4 Most recent comment from Stefan Petrov:Hello Kimberli,You can this one, for example - [ameliastepbooking service=1]  if you want to show the booking form for the service with ID 1.This will show the details of service with the particular ... Sean Work hours syncingClosed   Amelia   Updated May 31, 2024 at 7:50am   12 Most recent comment from Aleksandar Vuković:You're welcome, Sean, glad I could be of assistance!Let me know if there's anything else I can do to help. Yasmina YENDE SUKA Employee listing on the frontendClosed   Amelia   Updated May 31, 2024 at 7:41am   2 Most recent comment from Stefan Petrov:Hello Yasmina,Thanks for reaching out to us. Currently, it is only possible to display the employee list through the booking form or services for one particular or multiple employees with the shortcod ...