We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Local for you Admin unrecorded email for the access levelClosed   Amelia   Updated May 28, 2024 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello there.All customers in Amelia are registered in Amelia's database. Only if you've enabled the "Automatically create Amelia Customer User" in Amelia's General settings will that em ... Vicki Love Follow up notificationsClosed   Amelia   Updated May 28, 2024 at 2:37pm   12 Most recent comment from Stefan Petrov:Hello Vicki,Thanks for the access. The cron job wasn't configured properly, actually. I've changed it now and this is how it should lookThe way to test is to copy/paste the cron job in URL a ... Alejandro No puedo hacer una cita en la misma franja de tiempo para el mismo empleadoClosed   Amelia   Updated May 28, 2024 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hola Alejandro, ¿Estás intentando reservar la misma cita u otra diferente? Según tu captura de pantalla, veo que tienes bastantes servicios que el empleado cubre, pero Amelia solo permite que el em ... Julien Lepage Order Received Notification emailClosed   Amelia   Updated May 28, 2024 at 1:46pm   4 Most recent comment from Stefan Petrov:Hello Julien,Great to hear that you were able to find the solution.Should you have any other questions or issues, feel free to reach out to us and we will kindly assist. Andzelika Customer Panel 2 Date Picker CalendarClosed   Amelia   Updated May 28, 2024 at 1:07pm   4 Most recent comment from Stefan Petrov:Hello Andzelika,Unfortunatelly, we are aware of this issue and we are already working on fixing it for future updates. You can certainly follow our changeLog page if you'd like, where we state ... Tayrell Office 365 NotificationsClosed   Amelia   Updated May 28, 2024 at 1:02pm   2 Most recent comment from Aleksandar Vuković:Hello Tayrell.Thank you for reaching out to us.From your screenshot, I'd say your password is too short since you need to create an app password in order to use Microsoft accounts.Please check ou ... César Issues with Sending Login Details to New Customers and Stripe Data EntryClosed   Amelia   Updated May 28, 2024 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello César.When you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, you need to add a line in the email like "To access your Customer Panel, please click here", th ... Manuel Ayuso Filtered Table Indexing and Reading Mode displayClosed   wpDataTables   Updated May 28, 2024 at 12:48pm   11 Most recent comment from Miloš Jovanović:Hi Manuel,You're welcome, I am happy to advise.1. Yes. It will happen exactly like that.So, if you have pagination in table ( rows spread on multiple table pages), then you can make the SQL Query ... Daria Set upClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello DariaThank you for reaching out to us.The new forms have dedicated Customization tools. You can check them out here: https://wpamelia.com/customize-amelia-design-2-0/At the top of that page, yo ... Petro The option of in-person and Zoom meetingsClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello Petro.Thank you for reaching out to us.The customers won't have the option to choose whether the appointment will be handled in-person or via Zoom, but you can configure the "Appointment A ... Barad Dediashwili Let Employees connect sync google CalendarClosed   Amelia   Updated May 28, 2024 at 11:28am   6 Most recent comment from Stefan Petrov:You are welcome, Barad.Please, feel free to open a new ticket for any other questions or issues and we will kindly provide assistance.Have a nice day! Matteo Moschetti incorrect display of the module in the frontendClosed   Amelia   Updated May 28, 2024 at 10:57am   2 Most recent comment from Stefan Petrov:Hello Matteo,Thanks for reaching out to us. The booking form will be displayed like this if you have only one service and extras enabled for that service. If there is only one service assigned and one ... Irena Book with anyoneClosed   Amelia   Updated February 3, 2025 at 10:04am   3 Most recent comment from Irena:Hello, Is there is option for book with anyone? tahanni eljamhi redirect url after bookingClosed   Amelia   Updated May 28, 2024 at 10:36am   4 Most recent comment from Uroš Jovanović:Hello Tahanni,Glad to hear that the issue has been resolved.I will have this ticket closed now. tahanni eljamhi popup on formClosed   Amelia   Updated May 28, 2024 at 10:33am   6 Most recent comment from Stefan Petrov:Hello tahanni,Thanks. It has been fixed. For some reason, it's not saved when you configure the maximum capacity to 1 and the option is still enabled. I've had to put the 2 to maximum capaci ...