We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Munhtuguldur Aldar Chosen date time not showingClosed   Amelia   Updated May 28, 2024 at 10:10am   4 Most recent comment from Uroš Jovanović:Hello Munhtuguldur,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... James Donis Display Issue for Fully Booked MonthClosed   Amelia   Updated May 28, 2024 at 9:47am   6 Most recent comment from Uroš Jovanović:Hello James,We are glad to be able to assist you.I will have this ticket closed. Almatrouk, Ahmed Amelia prices differencesClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 9:45am   4 Most recent comment from Uroš Jovanović:Hello Almatrouk,We are glad to be able to assist you.I will have this ticket closed now. Fiona Fisher Non expiring coupon?Closed   Amelia   Updated May 28, 2024 at 8:45am   2 Most recent comment from Stefan Petrov:Hello Fiona,Thanks for reaching out to us. Unfortunatelly, Amelia doesn't have integration with any of the memberpress plugins, but the only way to configure the coupon expiration is to configure ... Josh Front end does not displayClosed   Amelia   Updated May 28, 2024 at 8:15am   6 Most recent comment from Stefan Petrov:Hello Josh,There should be an option in the cache plugin to exclude Amelia files from caching. Usually "minify JS or CSS files" is the option that is causing a conflict. You can check these options. Ryan Kevinsson plugin paddingClosed   Amelia   Updated May 28, 2024 at 7:25am   4 Most recent comment from Stefan Petrov:Hello Ryan,Looks like the red notice has been removed now, but in case if you still want to move the booking form up (Remove the margins) here is the custom CSS code. It would look like this  #conten ... Felix Layout & position of search field/form & hide related table contentClosed   wpDataTables   Updated May 27, 2024 at 8:42pm   3 Most recent comment from Miloš Jovanović:Hi FelixWe will now try to cover multiple questions on the same ticket, but for the future, please note :When you have multiple questions or issues which are for different subjects/topics,  please o ... Felix Frontend table filter "No matching records found"Closed   wpDataTables   Updated May 27, 2024 at 8:32pm   11 Most recent comment from Miloš Jovanović:Hi Felix, I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Thomas Hendrik Remove backslashClosed   wpDataTables   Updated May 27, 2024 at 5:03pm   5 Most recent comment from Miloš Jovanović:Hello, I tried to import your Excel file and I am unable to reproduce the issue. In my Test Website and my Database, if I import this to a Manual table, it imports the euro currency symbol correctly ... Michael Rieder Date RangeClosed Pre-purchase questions for wpDataTables   Updated May 27, 2024 at 4:49pm   2 Most recent comment from Miloš Jovanović:Hi Michael,Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this You can suggest it to our developers, though - they will do their best to make a solut ... Dickson Loo Plugin functionClosed   Amelia   Updated May 27, 2024 at 2:44pm   2 Most recent comment from Uroš Jovanović:Hello Dickson,Thank you for reaching out to us.Please enable one hidden setting and test it out afterward. Check the following video on how to enable that option.Let me know if that resolved this issu ... Julien technical issueClosed   Amelia   Updated May 27, 2024 at 2:30pm   10 Most recent comment from Stefan Petrov:Hello Julien,I've noticed that you don't have the "use global colors" slider checked. For old 1.0 panels in order to change the general colors of the Customer/Employee Panels as well as th ... João Lopes Changing Wordpress TimezoneClosed   Amelia   Updated May 27, 2024 at 1:59pm   4 Most recent comment from Stefan Petrov:Hello Joao, Apologies for the delayed answer. You can try and execute this query on a 'wp_amelia_customer_bookings' table: UPDATE wp_amelia_customer_bookings SET utcOffset = utcOffset + 6 ... Andreia Castro issues with bookings + paymentsClosed   Amelia   Updated May 27, 2024 at 12:51pm   23 Most recent comment from Stefan Petrov:Here it is https://we.tl/t-RAVDtL7dWj Charles Calculation of the price of the service according to the chosen dateClosed Pre-purchase questions for Amelia   Updated May 27, 2024 at 11:22am   2 Most recent comment from Stefan Petrov:Hello Charles,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,� ...