We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shirley problème stripeClosed   Amelia   Updated May 30, 2024 at 1:00pm   7 Most recent comment from Shirley:ok merci je vais faire un nouveau ticket Brian Shkodrani Deleted Location - All Services DisappearedClosed   Amelia   Updated May 30, 2024 at 12:57pm   4 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for the update on this and for your patience.Can you please provide me with the URLs of both of pages where the sidebar is displayed differently and I will assist you with this? ... Gustav Eriksson When booking recurring appointment, it says that available time slots are busyClosed   Amelia   Updated May 30, 2024 at 11:10am   14 Most recent comment from Stefan Petrov:Hello Gustav,Thanks for understanding. We are aware that this is causing a conflict and we are already working on fixing it as soon as possible. Please, let us know if you have any other questions or ... DAVID DIAZ DE MERA Problem with PlanClosed   Amelia   Updated May 30, 2024 at 11:05am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us. You need to remove the current version from the Plugin section, download the standard one, and then install it in Plugins. After that you need to enter the p ... Dieter Hillje Admins Cannot View Events in BackendClosed   Amelia   Updated May 30, 2024 at 10:29am   10 Most recent comment from Uroš Jovanović:Hello Manugus,Thank you for the update on this.I will respond to the other ticket that you created. Mindy Admin Option to remove the scroll from the scheduling boxClosed   Amelia   Updated May 30, 2024 at 9:39am   2 Most recent comment from Stefan Petrov:Hello Mindy,Thanks for reaching out to us. I'm not sure if you want to enable or disable the scroll, but this is for the catalog booking form 2.0. You can find this option in Customize section / ... Epyon Outlook Integration and MFA IssuesClosed   Amelia   Updated May 30, 2024 at 9:09am   4 Most recent comment from Aleksandar Vuković:Hi Epyon, I’m sorry, but that doesn’t seem quite right. Amelia doesn’t have the capability to check for this. When you access the Employee’s profile, if the Outlook Calendar integration is ena ... Gonzalo "Time slot is not available" rescheduling from the Customer PanelClosed   Amelia   Updated May 30, 2024 at 9:02am   22 Most recent comment from Stefan Petrov:Hello Gonzalo,Apologies for the delayed answer. Let me explain a bit more. There are two options, “ Booking date and time” and "appointment date/time". The first one calculates the time for the p ... Md Mim Akhtar Amelia Appointment BookingClosed Pre-purchase questions for Amelia   Updated May 30, 2024 at 8:48am   12 Most recent comment from Stefan Petrov:Hello Akhtar,I've had to use my email in order to receive the confirmation, but I've used your phone number and yet again, I've received the confirmation email I'm not sure what ... Ana Paula Delgado NotificationsClosed   Amelia   Updated May 30, 2024 at 8:16am   4 Most recent comment from Stefan Petrov:Hello Ana,Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone may have alread ... Pawffice Email notifications for EmployeeClosed   Amelia   Updated May 30, 2024 at 8:11am   4 Most recent comment from Aleksandar Vuković:Hi again Samantha.Based on your description of the issue, I can't isolate any mistakes. If the test emails work, all should work. One thing you can check, however, is what the status of the appoi ... booth_1 Scroll to list when filter selectedClosed   wpDataTables   Updated May 30, 2024 at 8:09am   11 Most recent comment from Aleksandar Vuković:I hope so too, Tyrhone.Sorry I couldn't be of more assistance here. Nuri Fatih Assistance Needed for Multi Booking Feature and WhatsApp IntegrationClosed   Amelia   Updated May 30, 2024 at 8:08am   2 Most recent comment from Stefan Petrov:Hello Nuri,Thanks for reaching out to us. You need to enable the "Cart" feature first in Payment settings. This will allow your customer to select multiple appointments for multiple service per one bo ... Reynaldo Caunca HelpClosed   wpDataTables   Updated May 29, 2024 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hello,Do you need this for editing or filtering?We certainly have both, in terms of a SelectBox or a MultiSelectBox for editing;Please check our basics about making editable Tables here;here you can s ... Kevin Minkoff Professional HelpClosed   wpDataTables   Updated May 29, 2024 at 7:57pm   2 Most recent comment from Miloš Jovanović:Hi Kevin,If you mean for an expert who would build the source data, tables, and generally elements on the website for you, our Support does not include building source data/tables/Website in general;� ...