We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Justo Enriquez API – Timeslots endpoint returns too much dataClosed   Amelia   Updated May 24, 2024 at 2:03pm   3 Most recent comment from Uroš Jovanović:Hello Justo,You can add endDateTime as a URL param to reduce response. serviceDuration is not mandatory. [providerId, locationId, free-places, serviceId]  Melissa Skinner SMS Opt-InClosed   Amelia   Updated May 24, 2024 at 11:36am   4 Most recent comment from Uroš Jovanović:Hello Melissa,Thank you for the update on this.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, ... Akmal Agreement When Customers Book Service/PackageClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 11:25am   2 Most recent comment from Stefan Petrov:Hello Akmal,Thanks for reaching out to us. There is this workaround with the custom field.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you ... Louis Clients manage to make booking without entering their emailClosed   Amelia   Updated May 24, 2024 at 10:54am   4 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for the update on this.As Marko is out of the office, I will fill in for him.We were unable to replicate this issue as the email option is mandatory.I would suggest that you kee ... Drew Lauck table printingClosed   wpDataTables   Updated May 24, 2024 at 10:38am   2 Most recent comment from Miloš Jovanović:Hi Drew, Sorry to disappoint you, but it is not possible to export any styles or formatting from a table to our Export Table Tools. We will elaborate in more details, there are multiple limitations ... Charlene Bechard Setting working hours for employeesClosed   Amelia   Updated May 24, 2024 at 10:32am   2 Most recent comment from Stefan Petrov:Hello Charlene Bechard,Thanks for reaching out to us. Let me explain how this works. Let say that you have a service with a duration of 45 minutes and your employee work hours are configured from 08 ... Roland Partial overbooking / Appointment with gapClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 10:11am   6 Most recent comment from Stefan Petrov:Hello Roland,I've just got the reply regarding this request. We do have this feature on our roadmap,  but, unfortunately, it will not be included in the next four updates, surely. At this time ... Akmal Creating PackagesClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 9:40am   4 Most recent comment from Stefan Petrov:No problem, Akmal.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Rafał Pochylski Problem with create amelia customerClosed   Amelia   Updated May 24, 2024 at 8:54am   2 Most recent comment from Stefan Petrov:Hello Rafal,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that ... RTLDigitalMedia Integration with WooCommerceClosed   Amelia   Updated May 24, 2024 at 8:22am   15 Most recent comment from Stefan Petrov:Hello RTLDigitalMedia,This is the other type of issue, but we have a solution for that, as well. Please refer to this article - "Unable to connect to Google Calendar" error in Employee's Profil ... Piet-Cees van der Wel Book dates not hoursClosed   Amelia   Updated May 24, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hello Piet - Cees,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion pag ... Antonio Upgrade my Standard Lifetime plan to Elite LifetimeClosed   Amelia   Updated May 24, 2024 at 7:25am   4 Most recent comment from Stefan Petrov:Hello Antonio,I see, you have a lifetime license. Unfortunatelly, directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new l ... Felix Like button for table entity in wpDataTablesClosed   wpDataTables   Updated May 29, 2024 at 11:25am   3 Most recent comment from Miloš Jovanović:Hi Felix,I am just following up to share an additional idea for a slightly different custom workaround you can do with Conditional Formatting to visually create a similar solution which allows users ... Appnet Woocommerce Cart & Order Item MetaClosed   Amelia   Updated May 23, 2024 at 3:03pm   4 Most recent comment from Uroš Jovanović:Hello Appnet,Thank you for the update on this and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘ ... Akos Horvath Problem in mobile versionClosed   Amelia   Updated May 23, 2024 at 2:32pm   4 Most recent comment from Stefan Petrov:Hello Akos,This is because Amelia is a standalone plugin for Wordpress, and it only works in Wordpress environment. You would certainly need to use a web browser to log in on mobile phone.