We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Benjamin GraphClosed   wpDataTables   Updated May 27, 2024 at 11:06am   6 Most recent comment from Miloš Jovanović:Hi Benjamin,My sincere apologies for all the waiting time.It seems we are unable to reproduce this issue, on our charts we tried the intended solution to hide/skip the data which is NULL is working.S ... João Lopes Hide EmployeesClosed   Amelia   Updated May 27, 2024 at 9:27am   4 Most recent comment from Uroš Jovanović:Hello João,The hide option is for the front end as the customers will not be able to book that specific employee. If you do delete an employee, you will lose records of that employee and also the ... Pablo Lopez Leon Event with no dateClosed   Amelia   Updated May 27, 2024 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Webvalkyrie.ee Don't wornClosed   Amelia   Updated May 27, 2024 at 8:40am   2 Most recent comment from Stefan Petrov:Hello Webvalkyrie.ee,Thanks for reaching out to us. Please, refer to this link for detailed and step-by-step instructions. You would need to create a new button with the shortcode for booking form i ... MyWiseGuys Location DistanceClosed   Amelia   Updated May 27, 2024 at 8:39am   2 Most recent comment from Stefan Petrov:Hello MyWiseGuys,Thanks for reaching out to us. That's a great suggestion, but, unfortunately, there is no such option with Amelia's built-in features, currently. Please feel free to sear ... Julien popupClosed   Amelia   Updated May 27, 2024 at 8:36am   2 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for reaching out to us.Please provide me with the URL of the booking page and I will assist you with this.Looking forward to your reply. tahanni eljamhi is there a way to add custom fields on other parts of my amelia form or messagesClosed   Amelia   Updated May 27, 2024 at 8:35am   2 Most recent comment from Uroš Jovanović:Hello Tahanni,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... April Lea Employee Stopped Appearing in the Booking Panel on Front EndClosed   Amelia   Updated May 27, 2024 at 8:31am   2 Most recent comment from Stefan Petrov:Hello April,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that ... Tom Dorman WC Subscriptions on PackagesClosed   Amelia   Updated May 27, 2024 at 8:27am   2 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for reaching out. Unfortunately, Amelia does not currently support setting up subscriptions directly within its system. The workaround you're using with WooCommerce subscript ... Nathan Limits of employees' numbers ?Closed Pre-purchase questions for Amelia   Updated May 27, 2024 at 7:50am   4 Most recent comment from Stefan Petrov:Hello Nathan,I see now. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone ... Javier Antonio Ares García Info about ameliaClosed Pre-purchase questions for Amelia   Updated May 27, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Javier,Thanks for reaching out to us. When it comes to events, currently, it is only possible to export the attende list for a certain event. Once you click on Attendes, in the upper right corne ... Tom Dorman Event PricingClosed   Amelia   Updated May 27, 2024 at 7:37am   6 Most recent comment from Uroš Jovanović:Hello Tom,Glad to be able to assist you. André Macedo List of participantsClosed   Amelia   Updated May 27, 2024 at 7:20am   14 Most recent comment from Stefan Petrov:Hello André,Other than increasing memory, as per our previous experience increasing a timeout limit also helps. Enabling the "Load Entities on page load" slider in Amelia Settings/Activation, also h ... Joel Email notiticationsClosed   Amelia   Updated May 24, 2024 at 12:44pm   10 Most recent comment from Uroš Jovanović:Hello Joel,I just reconfigured an email notifications and cleared the cache and it worked just fine.Please keep an eye on this and let me know if it works or not.Looking forward to your reply. Chabli Chloé Services qui n'apparaissent plusClosed   Amelia   Updated May 24, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Chabli,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...