As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jason Notifications - Knowing which users are newClosed   Amelia   Updated June 5, 2024 at 11:06am   2 Most recent comment from Stefan Petrov:Hello JasonThanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can create new notifications in Amelia, but you can only assign them ... Anton Tech supportClosed   Amelia   Updated June 5, 2024 at 10:31am   4 Most recent comment from Stefan Petrov:Hello Anton,In case when you have a third-party plugin (WP Mail STMP), you want to use WP mail in Amelia settings. Using the SMTP settings in both places will result in conflict. If your third-party p ... Simon Ferrara removing search bar and filter by employeeClosed   Amelia   Updated June 5, 2024 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Simon,Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be a ... Lindsay Green Manager RoleClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 10:21am   2 Most recent comment from Stefan Petrov:Hello Lindsay,Thanks for reaching out to us. Unfortunatelly, one user can't have multiple user roles assigned. This will create a conflict in Amelia. You want to keep this one user role per one u ... George Bell PMPRO & AmeliaClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 10:16am   4 Most recent comment from Stefan Petrov:Hello Bob,Other than using the online payment methods, there is a "on-site" payment method. This would mean that a customer can pay for an appointment on-site. Unfortunatelly, there is no option for ... David Hooper Amelia not showing on siteClosed   Amelia   Updated June 5, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Michael Stripe customer informationClosed   Amelia   Updated June 5, 2024 at 10:01am   7 Most recent comment from Uroš Jovanović:Hello Rebecca,We have seen that you created a separate ticket and our colleague has responded to it.Please let us know if you have any other questions. Triad-Orbit No Login Details for Customer PanelClosed   Amelia   Updated June 5, 2024 at 9:59am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.So, to sum up, your client has two options: If they haven't created a password after completing the booking process, they can click on ... ronnie adams New Customer PanelClosed   Amelia   Updated June 5, 2024 at 9:59am   10 Most recent comment from Stefan Petrov:Hello ronnie,You are welcome.Well, there are no options to translate this string in multiple languages (Multi-site). Since this is not an official feature, it would require customization. Certainly, a ... Brad Limit hours that a service can be bookedClosed   Amelia   Updated June 5, 2024 at 9:42am   4 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... Felipe Díaz Seguridad y SLAClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hello Felipe,Thanks for reaching out to us. Amelia doesn't store any information coming from the customers. This is stored on your hosting provider's server. The Amelia backend is where you ... Ernie St. Gelais Beta option can't be turned offClosed   wpDataTables   Updated June 5, 2024 at 9:07am   8 Most recent comment from Miloš Jovanović:Hi Ernie,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.  I wanted to as ... Peter Vox Emails not going outClosed   Amelia   Updated June 5, 2024 at 7:42am   8 Most recent comment from Uroš Jovanović:Hello Peter,Glad to hear that it works just fine.Please let me know if you have any other questions. I will have this ticket closed now. Sophia Schütze Error in the “Telephone number” input fieldClosed   Amelia   Updated June 5, 2024 at 7:41am   4 Most recent comment from Uroš Jovanović:Hello Sophia,Please try the following CSS and let me know if it works or not: #amelia-container > div.am-elfci.am-dialog-el__main-container > form > div:nth-child(4) > div > div > div > button{    w ... TechTeam Webhook informationClosed   Amelia   Updated June 5, 2024 at 7:15am   21 Most recent comment from Aleksandar Vuković:Hi again.This error is nothing to worry about, even though it's annoying:Cannot read properties of null (reading 'replaceChild')It is something our developers plan to fix, but the point ...