As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Kamil Grabowski CSV change on the flyClosed Pre-purchase questions for wpDataTables   Updated June 5, 2024 at 4:44am   1 Most recent comment from Kamil Grabowski:I have a table constructed with 'Create a data table linked to an existing data source' option with a URL link to a CSV file source type in it. One of its column contains unix timestamp val ... gasolinasuper FiltersClosed   wpDataTables   Updated June 4, 2024 at 3:16pm   18 Most recent comment from Aleksandar Vuković:Hi again!There seems to be an issue with the file you're using. There are some conditions (formulas) in columns "1", "2", "3", etc. This is why everything breaks when you try and configure cond ... Destiny Taylor Calendar dates and times not showing on front end bookingClosed   Amelia   Updated June 4, 2024 at 3:07pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ple ... John Griner Cloning AmeliaClosed   Amelia   Updated June 4, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello John,I provided you with such information at the following link: https://tmsplugins.ticksy.com/ticket/3658325/Please let me know if you have any other questions. Joel Embedding via iFrame on the same websiteClosed   Amelia   Updated June 4, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Joel,Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe there is a way to achieve this, but unfortunately, at this time we don't h ... Federico Barberis amelia notification cron jobClosed   Amelia   Updated June 4, 2024 at 2:32pm   2 Most recent comment from Uroš Jovanović:Hello Federico,Thank you for reaching out to us.I would suggest that you check this with the WP Crontrol plugin and they will be able to assist you with this.In the meantime, please let me know if y ... Johan Vancauwenbergh Packages validationClosed   Amelia   Updated June 4, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Johan,Thank you for bringing this issue to our attention. We understand how confusing it can be for clients to see the expiration date from the first package purchase, even after all credits fro ... Lawrence Robinson Phone number fieldClosed   Amelia   Updated June 4, 2024 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Lawrence,Thanks for reaching out to us. The SMS confirmation workaround is currently not possible within Amelia features, but you can use a custom validation script. This one would read the 8-di ... Sean Hide capacityClosed   Amelia   Updated June 4, 2024 at 1:41pm   9 Most recent comment from Stefan Petrov:You are welcome, Sean!Please, let us know if you have any other questions or issues.Have a nice day! Romain no elementor amelia elementsClosed   Amelia   Updated June 4, 2024 at 1:34pm   5 Most recent comment from Stefan Petrov:Hello Romain,Great to hear that! Good job in finding the solution.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Petro ExtrasClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 12:50pm   4 Most recent comment from Uroš Jovanović:Hello Petro,Yes, for that purpose, you can configure the "Set MetaData and Description" field on the Amelia/Settings/Payments page so that it shows Amelia data in WooCommerce as well.Please let me kno ... BROSSARD custom fieldClosed   Amelia   Updated June 4, 2024 at 11:41am   2 Most recent comment from Stefan Petrov:Hello BROSSARD,Thanks for reaching out to us. Here is one example of adding the hyperlink for Terms and ConditionsTo add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields ... Kevin RosterClosed   Amelia   Updated June 4, 2024 at 11:35am   2 Most recent comment from Stefan Petrov:Hello Kevin,Thanks for reaching out to us. Unfortunately, the work hours schedule is repeated weekly for each employee. The way to configure different work hours is to configure special days. You can ... Bradys Barreras Google MapClosed   Amelia   Updated June 4, 2024 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Iskander,There is no video tutorial, but you can find information on that below:You need to create Google Map API Key on your Google account (enabling all necessary APIs). See the image below. ... Daniel Davis Follow up SMS Notifications not sendingClosed   Amelia   Updated June 4, 2024 at 10:59am   4 Most recent comment from Stefan Petrov:Great to hear that, Daniel!Should you have any other questions or issues, feel free to reach out to us on new ticket and we will provide assistance there.Have a nice day!