We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lindsay Green Approval LinkClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 2:51pm   4 Most recent comment from Stefan Petrov:Hello Lindsay,There is this placeholder "appointment approval URL" in the Notifications settings / Employee tab.If you put this placeholder in the template and an employee clicks on it, the appointmen ... Lindsay Green Employee Portal Mobile CapabilityClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 2:37pm   2 Most recent comment from Uroš Jovanović:Hello Lindsay,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be imple ... Henrry Error inserting IframeClosed   Amelia   Updated June 5, 2024 at 2:04pm   3 Most recent comment from Uroš Jovanović:Hello Henrry,Thank you for reaching out to us.There is no option to add those iframes there as they will not render properly.Please let me know if you have any other questions. Elvis Sedic Fatal error after updating to 6.5Closed   wpDataTables   Updated June 6, 2024 at 2:47pm   3 Most recent comment from Miloš Jovanović:Hi Elvis,I am happy to report, our developers released a small update today which contains this fix in version 6.5.1. Can you please update wpDataTables now and this issue should be fixed? If you ne ... asimpleworker Modifications de rendez-vousClosed   Amelia   Updated June 5, 2024 at 1:16pm   2 Most recent comment from Stefan Petrov:Hello asimpleworker,Thanks for reaching out to us. You need to change the default timeslot step in General settings. By default, this is configured to 30 minutes, but you can change it according to yo ... Henrry Employee MembershipsClosed   Amelia   Updated June 5, 2024 at 1:05pm   4 Most recent comment from Stefan Petrov:You are welcome, Henrry.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Sophia Schütze Payment: Bank TransferClosed   Amelia   Updated June 5, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Sophia,Thank you for reaching out to us.This cannot be configured in Amelia as we do not have this option, but it ca be through WooCommerce.You can read more about it at the following article.Pl ... Jason Notifications - Knowing which users are newClosed   Amelia   Updated June 5, 2024 at 11:06am   2 Most recent comment from Stefan Petrov:Hello JasonThanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can create new notifications in Amelia, but you can only assign them ... Anton Tech supportClosed   Amelia   Updated June 5, 2024 at 10:31am   4 Most recent comment from Stefan Petrov:Hello Anton,In case when you have a third-party plugin (WP Mail STMP), you want to use WP mail in Amelia settings. Using the SMTP settings in both places will result in conflict. If your third-party p ... Simon Ferrara removing search bar and filter by employeeClosed   Amelia   Updated June 5, 2024 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Simon,Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be a ... Lindsay Green Manager RoleClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 10:21am   2 Most recent comment from Stefan Petrov:Hello Lindsay,Thanks for reaching out to us. Unfortunatelly, one user can't have multiple user roles assigned. This will create a conflict in Amelia. You want to keep this one user role per one u ... George Bell PMPRO & AmeliaClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 10:16am   4 Most recent comment from Stefan Petrov:Hello Bob,Other than using the online payment methods, there is a "on-site" payment method. This would mean that a customer can pay for an appointment on-site. Unfortunatelly, there is no option for ... David Hooper Amelia not showing on siteClosed   Amelia   Updated June 5, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Michael Stripe customer informationClosed   Amelia   Updated June 5, 2024 at 10:01am   7 Most recent comment from Uroš Jovanović:Hello Rebecca,We have seen that you created a separate ticket and our colleague has responded to it.Please let us know if you have any other questions. Triad-Orbit No Login Details for Customer PanelClosed   Amelia   Updated June 5, 2024 at 9:59am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.So, to sum up, your client has two options: If they haven't created a password after completing the booking process, they can click on ...