As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marcus Alexander Bak Sørensen How to link to specific workshopsClosed   Amelia   Updated June 10, 2024 at 11:17am   11 Most recent comment from Uroš Jovanović:Hello Marcus,Thank you for the update ont his.For that purpose, you can take a look at the following article:Popup creation in AmeliaPlease let me know if that works for you or not. Alessandro Resch ajax callClosed   wpDataTables   Updated June 10, 2024 at 11:15am   23 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Alessandro.If you require any additional assistance from my end, please let me know. Francois Pre-bookingClosed Pre-purchase questions for Amelia   Updated June 10, 2024 at 11:10am   2 Most recent comment from Stefan Petrov:Hello Francois,Thanks for reaching out to us. Yes, of course. There is an option to configure the default appointment status to pending, so each time there is a booking, an admin would need to approv ... Chris Bryce Related tables interactionClosed   wpDataTables   Updated June 10, 2024 at 11:04am   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3661812/ For future reference, please don't open multip ... Long Change to standard time formatClosed   Amelia   Updated June 10, 2024 at 11:02am   4 Most recent comment from Uroš Jovanović:Hello Long,We have noted this issue and it will be resolved in the future.In the meantime, please let me know if you have any other questions. Kathrine Johnson Amelia Employee vs ManagerClosed   Amelia   Updated June 10, 2024 at 11:00am   4 Most recent comment from Uroš Jovanović:Hello Kathrine,No, that will not be possible as they will not longer be employes in Amelia.Please let me know if you have any other questions. Amir Employee First DesignClosed   Amelia   Updated June 10, 2024 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Chloe RefundClosed   Amelia   Updated June 10, 2024 at 10:39am   2 Most recent comment from Stefan Petrov:Hello Chloe,Thanks for reaching out to us. While Amelia is not suitable for hotel booking ( there is no option for multiple days booking), you can configure the different prices, buy having two diff ... Andrea Ask about the time to reserve a ticketClosed   Amelia   Updated June 10, 2024 at 9:55am   4 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for the update on this.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Mark Wyke Adding a functionClosed   Amelia   Updated June 10, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hello Mark,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can use custom fields to add the additional text, but it will be vis ... Nic Location based on employeeClosed   Amelia   Updated June 10, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hello Nic,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. The only option would be to hide the location selection completely in C ... Robin Kesting Events not showing for another administratorClosed   Amelia   Updated June 10, 2024 at 9:02am   16 Most recent comment from Stefan Petrov:Hello Robin,Apologies for the delayed answer. Is there a chance to create a new WP user with the admin user role and then use the same email from this, already existing user? We are unable to identify ... Chloe Hotel booking helpClosed   Amelia   Updated June 10, 2024 at 8:34am   2 Most recent comment from Uroš Jovanović:Hello Chloe,Thank you for reaching out to us.For that purpose, you can set different employees to work on weekends and on weekdays and set different rates for those employees based on when they work.Y ... David Freeley Matching my features to your serviceClosed Pre-purchase questions for Amelia   Updated June 10, 2024 at 8:33am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us. Here is the basic overview of how Amelia is designed and currently working. Amelia is stand-alone plugin for Wordpress and it uses shortcodes to be displayed ... Valentina Scheduled notificationsClosed   Amelia   Updated June 10, 2024 at 8:15am   36 Most recent comment from Uroš Jovanović:Hello Valentina,Our plugins are being sold through a reseller (Paddle),  and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number. More about Paddle tax and c ...