Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

- text notifications are not sent consistenlty. They will begin to work and every month or two we have about a week where texts reminders are not sent - We can not influence reminder notifications. This needs to be checked and set by hosting provider since they are set on the server

- bookings should be available to make every 20 minutes (from the hour) where there are any 40 minute slots. Often these will only show on the hour or at 40 minute intervals rather than at 20 minute intervals - if you want to show 20 minutes intervals you need to set a default time slots steb to be 20 minutes

- double bookings are now being made frequently. Patients are able to find appointments and book them online where another appointment already exists. This has happened about half a dozen times over the last 2 months and we have not noticed until the day, wherein we then have to cancel a very disgruntled patient. - Amelia is designed to prevent double booking. Please check service capacity and then service capacity in employee modal in assigned services.

Also there is one more option that you need to check in settings appointment settings check if the option to allow booking above maximum is turned off like this

This should help. 

Hello again,

Yes of course we can take a look and test this but we will need more information. For what service this happened with what employee and so on. Also please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply.