We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

dellisn Spacing Between ColumnsClosed   wpDataTables   Updated April 17, 2018 at 1:24pm   12 Most recent comment from Miloš Jovanović:Hi dellisn,Is this something that you require ( attachment ) I can see that you manually add the column width in the column settings so the "issue" is probably there.You must coordinate the right nu ... Ken Auto-Refreshing Charts?Closed   wpDataTables   Updated April 17, 2018 at 12:21pm   10 Most recent comment from Miloš Jovanović:HI Ken,You are welcome.Best regards. stephenchien Chien Mobile viewClosed   wpDataTables   Updated April 17, 2018 at 8:24am   2 Most recent comment from Isidora Markovic:HI stephenchien,Thank you for your purchase.My suggestion is to look up in our documentation about Responsive WordPress tables.Best regards. Ken Can't customize Gauge.Closed   wpDataTables   Updated April 17, 2018 at 7:44am   6 Most recent comment from Isidora Markovic:HI Ken,When you insert wpdatachart callback in Custom JS it should be inserted without script tags. We are not sure why is not saved properly when you insert custom js code. Did you save changes befo ... Leeman Cheng Member See Only Edit OnlyClosed   wpDataTables   Updated April 16, 2018 at 4:12pm   4 Most recent comment from Miloš Jovanović:HI Leeman,You are welcome.Best regards. Alan Greaves Functionality in wpDataTablesClosed   wpDataTables   Updated April 16, 2018 at 3:56pm   4 Most recent comment from Isidora Markovic:HI Alan,Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we will add to our idea list and l ... Ken Google Chart Zooming?Closed   wpDataTables   Updated April 16, 2018 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Ken,Thank you for your purchase.You can check in our documentation about wpDataCharts callbacks . Every chart exposes a number of options that customize its look and feel. Charts usually suppor ... kindredx Table UpdatesClosed   wpDataTables   Updated April 16, 2018 at 10:36am   4 Most recent comment from Miloš Jovanović:HI kindredx,I forwarded your request to my team and I will let you know when I have an answer.Best regards. Jason Can wpDataTables show an HTML values?Closed Pre-purchase questions for wpDataTables   Updated April 16, 2018 at 9:55am   2 Most recent comment from [deleted]:Hi Jason,Thank you for the inquiry.Yes wpDataTable will render HTML tags in the table cell. Table cell needs to be String column type to be able to render HTML tags. If you wan to render links in wpD ... OlafGiesick Edit „Default rows per page"Closed   wpDataTables   Updated April 16, 2018 at 9:30am   2 Most recent comment from Miloš Jovanović:HI OlafGiesick,Thank you for your purchase.You can change that by following this steps:in file: ../wp-content/plugins/wpdatatables/source/class.wpdatatable.php find this line of code $obj->dataTabl ... Ken Won't let me create a chartClosed   wpDataTables   Updated April 16, 2018 at 9:26am   3 Most recent comment from Isidora Markovic:HI Ken,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution.Best regards ... Nehemiah Rodriguez numbered rowsClosed   wpDataTables   Updated April 16, 2018 at 9:26am   28 Most recent comment from Miloš Jovanović:HI Nehemiah,Sorry for late response but we are not working during weekends.I can see that there is an issue with the inline editing. I forwarded this to my team and hopefully we can find some proper ... Nehemiah Rodriguez Changing font size on ModalClosed   wpDataTables   Updated April 16, 2018 at 9:25am   2 Most recent comment from Isidora Markovic:HI Nehemiah,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. If you check in Inspect element of the br ... Azenith Date and Time DifferencesClosed Pre-purchase questions for wpDataTables   Updated April 16, 2018 at 9:10am   4 Most recent comment from [deleted]:Hi Azenith,Please open a ticket in wpDataTables category with your purchase key and one of our support agents will provide you help. Nehemiah Rodriguez Size of Modal ButtonsClosed Pre-purchase questions for wpDataTables   Updated April 14, 2018 at 9:25am   2 Most recent comment from [deleted]:Hi Nehemiah,For support question please open a ticket in wpDatTables category with purchase code. This category is intended just for pre-purchase questions. Thank you for understanding.