We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lasit01 incorrect display on ExplorerClosed   wpDataTables   Updated April 5, 2018 at 3:11pm   4 Most recent comment from Isidora Markovic:HI lasit01,You are welcome.Best regards. lasit01 Link on imageClosed   wpDataTables   Updated April 5, 2018 at 1:52pm   5 Most recent comment from Isidora Markovic:Hi lasit01,HTML Links - The target AttributeThe target attribute specifies where to open the linked document. The target attribute can have one of the following values: _blank - Opens the linked do ... Waleed Custom CSSClosed   Powerful Filters for wpDataTables   Updated April 5, 2018 at 1:12pm   8 Most recent comment from Miloš Jovanović:HI Waleed,Glad to hear that, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to ... SteveS99 DB Error writing update from table editClosed   wpDataTables   Updated April 5, 2018 at 9:31am   2 Most recent comment from Miloš Jovanović:HI SteveS99,Thank you for your purchase.When you have some complexed queries our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the query is returning t ... Kevin Kinsella Column Data TypeClosed   wpDataTables   Updated April 5, 2018 at 8:00am   2 Most recent comment from Isidora Markovic:Hi Kevin,Thank you for your purchase.You have option Time format in main settings of plugin where you can change time format.Two format types are available: 1:25 PM (12hour)13:25 (24hour) Harry Kronemeijer MySQL queryClosed   wpDataTables   Updated April 5, 2018 at 7:55am   2 Most recent comment from Isidora Markovic:HI harry440,Thank you for your purchase. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has proble ... itxaxhu668 Table Creation error!Closed   wpDataTables   Updated April 5, 2018 at 7:54am   10 Most recent comment from Isidora Markovic:Hi David, When you have questions or issues which are not related to the title of the active ticket or if you add post to the ticket that is not yours, please open a new ticket and we will help you ... Thepaky91 How can I create a table with links to see data details?Closed   wpDataTables   Updated April 5, 2018 at 7:51am   4 Most recent comment from Isidora Markovic:HI Thepaky91,Unfortunately that is not possible with built in features of plugin. What you can do is to make one more table with that info about all nutrients and insert on some page. Then make one ... abhinav Searching and advance filter not working for large data tableClosed   wpDataTables   Updated April 4, 2018 at 9:57am   5 Most recent comment from Isidora Markovic:Hi abhinav,As per documentation: MySQL DocsThe SELECT statement cannot contain a subquery in the FROM clause.Your workaround would be to create a view for each of your subqueries.You can take a look ... alanpsimmonds Cascading tablesClosed   wpDataTables   Updated April 4, 2018 at 9:01am   2 Most recent comment from Isidora Markovic:Hi Alan,Thank you for your purcahse.Unfortunately, that is not possible with built in features of plugin. It require some code customization. Johnny Unable to set mobile / tablet width in settingsClosed   wpDataTables   Updated April 4, 2018 at 8:21am   5 Most recent comment from Miloš Jovanović:HI Johnny,Glad to hear that, you are welcome.Best regards. Rhonda Stark Formidable Forms or Gravity Forms Add OnClosed Pre-purchase questions for wpDataTables   Updated April 3, 2018 at 4:40pm   3 Most recent comment from Rhonda Stark:OK .. I didn't think so but wanted to make sure I was reading it correctly.Thanks! berkay01 When I logout I can't see my tableClosed   wpDataTables   Updated April 3, 2018 at 10:03am   2 Most recent comment from Isidora Markovic:HI berkay01,Thank you for your purchase.We visit links that you provide and we can see that you have a lot of js errors because of jquery. (attachment 1)We check and we can see that jquery is includ ... NIMROD imagesClosed Pre-purchase questions for wpDataTables   Updated April 3, 2018 at 9:48am   5 Most recent comment from [deleted]:Hi NIMROD,Sorry for misunderstanding. Can you please send me a screenshot how you tried to upload the image from a mobile device? Did you set editor input type for that column to be Attachment? konafiresoftware Popup editing windowClosed   wpDataTables   Updated April 3, 2018 at 9:20am   2 Most recent comment from Isidora Markovic:HI konafiresoftware,Thank you for your purchase.1. Can you please check is all column have set Editor input type on EDITING tab in column settings?2. No, there is no limit of input fields in edit mod ...