We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

slaouti Doc attachmentClosed   wpDataTables   Updated April 25, 2018 at 3:04pm   6 Most recent comment from Isidora Markovic:HI slaouti,Our customization service price is 50$/hour. Your request can be done for one hour of work so in total it will cost 50$. Best regards. Rohit Conditional Formatting with NULL and ISNOT NULLClosed   wpDataTables   Updated April 25, 2018 at 12:55pm   4 Most recent comment from Isidora Markovic:Hi Rohit,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review ... Aaron Forgets Default Value on Apply and Add NewClosed   wpDataTables   Updated April 25, 2018 at 12:54pm   9 Most recent comment from Miloš Jovanović:HI Aaron,I will need to investigate if more of the code is needed for this issue.I really hope that the new version will come out next week, we are already late 1 month for the release because of che ... Martin Cao Custom Solution RequestClosed   wpDataTables   Updated April 25, 2018 at 11:16am   2 Most recent comment from Miloš Jovanović:HI Martin,Thank you for your purchase.Unfortunately something like this is not possible to achieve with the plugin built in features at the moment.As a workaround I can suggest you to use CSS to hide ... Allan Demo with Front-End Editing CapabilityClosed Pre-purchase questions for wpDataTables   Updated April 25, 2018 at 10:30am   4 Most recent comment from [deleted]:Hi Allan,"What I get is just a plain unformatted document and not exactly as what I see in the front-end"- Yes, we are using datatables as main table library and print feature comes together with it ... caluvs mysql queryClosed   wpDataTables   Updated April 25, 2018 at 9:39am   4 Most recent comment from Miloš Jovanović:HI caluvs,You are welcome.Hope that everything will work fine.Best regards. diegomiero Front End Complex EditingClosed   wpDataTables   Updated April 25, 2018 at 8:17am   2 Most recent comment from Isidora Markovic:HI diegomiero,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin. It require some code customization. m_deaton Centering and stacking display headersClosed   wpDataTables   Updated April 24, 2018 at 3:32pm   6 Most recent comment from Isidora Markovic:HI m_deaton,We visit your site and page where you are using wpdatatables. You have some css conflict with theme css. After adding some css  in Custom wpDataTables CSS under the "Custom JS AND CSS" ... Robert Hom Creating TablesClosed   wpDataTables   Updated April 24, 2018 at 3:24pm   6 Most recent comment from Miloš Jovanović:HI Robert,All of the chart engines supports just one string column and unfortunately there is no option to have 2 strings columns or more in the chart.Best regards. Ryo wpdatatables functionClosed Pre-purchase questions for wpDataTables   Updated April 24, 2018 at 10:10am   2 Most recent comment from [deleted]:Hi Ryo,Thank you for your request. Unfortunately we do not have authentication page at this moment but it shouldn't be a problem to find other plugin to do this part.We support two table engines whic ... Stacy Selecting Data SourceClosed   Report Builder for wpDataTables   Updated April 24, 2018 at 10:08am   3 Most recent comment from Isidora Markovic:Hi Stacy,Thank you for your purchase.I am glad that now is working fine. Loading tables can depends of server configuration.Best regards. Robert Hom importClosed   wpDataTables   Updated April 24, 2018 at 9:59am   2 Most recent comment from Isidora Markovic:HI Robert,Thank you for your purchase.Can you please send me that file so I can take a look? Robert Hom Editing DataClosed   wpDataTables   Updated April 24, 2018 at 9:38am   2 Most recent comment from Miloš Jovanović:HI Robert Hom,Thank you for your purchase.Our working time is from 10:00 to 17:00 CET and our agents will answer you as soon as possible.As for this issue can you please send me the link of that tabl ... CRPDSports Error: Network is UnreachableClosed   wpDataTables   Updated April 24, 2018 at 9:19am   2 Most recent comment from Miloš Jovanović:Hi CRPDSports,Thank you for your purchase.Can you please tell me do you have maybe installed mod_security on your server.Best regards. Bennie NPO LicensesClosed Pre-purchase questions for wpDataTables   Updated April 24, 2018 at 9:19am   2 Most recent comment from [deleted]:Hi Bennie,Thank you for the inquiry.Unfortunately we don't have any license arrangements Non-Profit Organisation.As we are using Envato as the marketplace for selling the product, their licensing pol ...