We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Slim Bouafif Search regular expressions with the Javascript APIClosed   wpDataTables   Updated April 11, 2018 at 5:58am   5 Most recent comment from Isidora Markovic:HI Slim,I am glad that you found a solution.We support most of the datatables features which you can find in our documentation.We carefully follow customers requirements and try to implement most of ... Nehemiah Rodriguez editing table after createdClosed   wpDataTables   Updated April 10, 2018 at 4:20pm   6 Most recent comment from Miloš Jovanović:Hi Nehemiah,Can you please check now the table ID 9I managed to change the table name and editor input type.Also I entered some test data.Best regards. PMB2169 additional data loadClosed   wpDataTables   Updated April 10, 2018 at 4:05pm   4 Most recent comment from Miloš Jovanović:HI Paul,You are right the null value will be included in the average calculation.Unfortunately calculation functions can not "calculate " NULL value. That NULL value will be viewed as a 0 and because ... Michael Fitzpatrick Button ColourClosed   wpDataTables   Updated April 10, 2018 at 3:12pm   4 Most recent comment from Miloš Jovanović:HI Michael,Glad to hear that, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to ... caryhome Not able to Edit ANYTHING!!!Closed   wpDataTables   Updated April 10, 2018 at 2:13pm   4 Most recent comment from Isidora Markovic:Hi caryhome,My suggestion is to update the plugin manually by following this steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-content/plugins 3.) Delete existing ... melsenbruch wpdata tables Chart an SelectionClosed   wpDataTables   Updated April 10, 2018 at 10:57am   6 Most recent comment from Isidora Markovic:Hi melsenbruch, Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th. If you set Display length to the 25 and then filter that table to ... cianmaher Results FormattingClosed   wpDataTables   Updated April 10, 2018 at 10:32am   4 Most recent comment from Miloš Jovanović:Hi Cian,Thank you for your feedback.I will forward this to my team so we can test it out for our upcoming release.Best regards. Lance Mendoza My subscription become lite after updateClosed   wpDataTables   Updated April 10, 2018 at 9:54am   2 Most recent comment from Isidora Markovic:Hi Lance,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.If you have installed premium version and in ... Lucas Laurens language of the calendarClosed Pre-purchase questions for wpDataTables   Updated April 10, 2018 at 9:40am   2 Most recent comment from [deleted]:Hi Lucas Laurens,Thank you for the purchase.Can you please open a new ticket in wpDataTables category with your purchase key and one of our support agents will provide you help with this? This catego ... Dmitriy Salynin The Token or Item ID is incorrectClosed   wpDataTables   Updated April 10, 2018 at 9:35am   6 Most recent comment from Miloš Jovanović:Hi Dmitriy,You are welcome.As we are using Envato as the marketplace for selling the product, they have all necessary information like purchase keys, licenses and in this case item ID on their market ... berkay01 Which one is more fast ?Closed   wpDataTables   Updated April 10, 2018 at 9:33am   2 Most recent comment from Isidora Markovic:HI Berkay,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.All option that you will you will have same ... Nehemiah Rodriguez Pop up editor off screenClosed   wpDataTables   Updated April 10, 2018 at 9:06am   3 Most recent comment from Isidora Markovic:HI Nehemiah,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.I am glad that you find a solution.Best re ... DANIELMTZFIG Chart with data from 1 entryClosed   Formidable Forms integration for wpDataTables   Updated April 10, 2018 at 7:25am   2 Most recent comment from Isidora Markovic:HI DANIELMTZFIG,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.If I understand you well, you can make ... jesusdf dudasClosed   Powerful Filters for wpDataTables   Updated April 9, 2018 at 8:36pm   2 Most recent comment from Miloš Jovanović:HI jesusdf,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve.Can you please describe me more or send me some example so I can give you my suggestion.Bes ... Peter Skillman 508 complianceClosed Pre-purchase questions for wpDataTables   Updated April 9, 2018 at 4:35pm   3 Most recent comment from Peter Skillman:Thank you so much for your reply.  SiteImprove accessibility checker https://chrome.google.com/webstore/category/extensions?hl=en-US reports that wpdatatables does confirm to WCAG 2.0 Aria6 specs i ...