We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ttinkham Drill Down DataClosed   wpDataTables   Updated July 13, 2018 at 6:32am   2 Most recent comment from Isidora Markovic:Hi ttinkham,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution.However it appears in requests from time to time so we will add to our idea list and look into some ... ttinkham Plugin Missing FilesClosed   wpDataTables   Updated July 13, 2018 at 6:26am   12 Most recent comment from Isidora Markovic:Hi ttinkham,You are welcome. I am glad that you find a solution.Best regards Circa_Design Integer PercentagesClosed   wpDataTables   Updated July 12, 2018 at 4:47pm   2 Most recent comment from Miloš Jovanović:HI Circa_Design,Thank you for your purchase.You can set the decimal places in the wpDataTables settings page ( attachment).Best regards. Claudius_M Popup EditorClosed   wpDataTables   Updated July 12, 2018 at 4:05pm   2 Most recent comment from Miloš Jovanović:Hi Claudius,Can you please send me the link of some table so I can take a look and give you my suggestion.Something like this can possible be achieved with some CSS.Best regards. rsremole wpDataTables - Action CallsClosed Pre-purchase questions for wpDataTables   Updated July 12, 2018 at 2:46pm   5 Most recent comment from rsremole:Thank you! That was very helpful! Josh Grieve MySQL with WPDataTablesClosed   wpDataTables   Updated July 12, 2018 at 11:37am   5 Most recent comment from Miloš Jovanović:Hi Josh,As much as I would like to help you out with this one but unfortunately due to our support policy please note that customization questions like this one are not covered in the included support ... danbarejr Wordpress dashboard goes weird when in wpdatatablesClosed   wpDataTables   Updated July 12, 2018 at 9:31am   6 Most recent comment from Isidora Markovic:Hi danbarejr,That is built in rule from bootstrap framework which we use for layout in our plugin and  issues like conflicts with third party plugins or themes are always possible due to the nature ... zivleibovich Field can not be changedClosed   wpDataTables   Updated July 12, 2018 at 9:23am   12 Most recent comment from Miloš Jovanović:HI zivleibovichThank you for explanation, now I understand. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it requi ... id_isidsea Move to new site (WP Bakery License)Closed Pre-purchase questions for wpDataTables   Updated July 12, 2018 at 9:15am   2 Most recent comment from [deleted]:Hi id_isidsea,wpDataTables plugin will work, but if you want to keep on both sites that you have to purchase another licence by Envato policy.As we are using Envato as the marketplace for selling the ... hoodler ExportingClosed   wpDataTables   Updated July 12, 2018 at 8:29am   2 Most recent comment from Isidora Markovic:Hi hoodler,Thank you for your purchase.Table Tools consists of a block of buttons that provides additional features for the tables: export to PDF, export to CSV, export to Excel, print view, togg ... UlrichGenisson CSS BUG or not ?Closed   wpDataTables   Updated July 12, 2018 at 7:58am   21 Most recent comment from Isidora Markovic:Hi UlrichGenisson,Thank you so much for great review. It means to us a lot.Have a nice day.Best regards. paragate make an event appear on a specific date​Closed   Amelia   Updated July 11, 2018 at 10:13pm   2 Most recent comment from [deleted]:Hi Henrik,Thank you for the purchase.If I understand you correctly you want to set that you customers can book an appointment just for the given dates and not for all dates? You can set that your cus ... eduardocgc Suggestion for the pluginClosed   wpDataTables   Updated July 11, 2018 at 10:52am   2 Most recent comment from Isidora Markovic:Hi eduardocgc,Thank you for your purchase.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so ... David Livingstone RelationshipsClosed Pre-purchase questions for wpDataTables   Updated July 11, 2018 at 10:47am   2 Most recent comment from [deleted]:Hi David,Thank you for your inquire.We have our own implementation of table relations and you can find more information about it in our - Documentation. Basically you need to have id column from one ... zelyakin Can't show MySQL tableClosed   wpDataTables   Updated July 11, 2018 at 8:58am   10 Most recent comment from Isidora Markovic:Hi Petr,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review ...