We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pete Morgan Conditional formatting on hidden fieldClosed   wpDataTables   Updated July 6, 2018 at 11:57am   6 Most recent comment from Isidora Markovic:Hi Pete,It is all right. We are here to help you.You can take a look on this link how to leave a review on Envato market.I am really grateful  that you want to leave the review. It means a lot for u ... iloop importClosed Pre-purchase questions for wpDataTables   Updated July 6, 2018 at 11:30am   4 Most recent comment from [deleted]:Hi illop, Unfortunately not at this moment but it is interesting idea and I will add it in our Idea list and we will discuss implementing it in the future. You could achieve something similar with ch ... Helpdesk Branded Insights wpDataTables - Conditional FormattingClosed   wpDataTables   Updated July 6, 2018 at 8:33am   6 Most recent comment from Isidora Markovic:Hi noctatheme,As you can see in my previous post you can find that posting on tickets that are not yours  is not recommended by our ticketing policy. Like this for every post that you made will b ... Pete Morgan Default a date field to tomorrowClosed   wpDataTables   Updated July 6, 2018 at 6:34am   2 Most recent comment from Isidora Markovic:Hi Pete,Thank you for your purchase. Unfortunately at the moment there’s no built-in solution.  Thank you for your suggestion.We carefully follow customers requirements and try to implement most ... cerebralyawn Data from Google Sheets not showingClosed   wpDataTables   Updated July 5, 2018 at 3:52pm   3 Most recent comment from Miloš Jovanović:HI cerebralyawn,Thank you for your purchase. Can you please tell me is everything is working fine. If you have sings for currency in the fields like $ etc. then the wizard would not recognize it as ... Marshall Poe "Show X Entries" not workingClosed   wpDataTables   Updated July 5, 2018 at 1:27pm   4 Most recent comment from Isidora Markovic:Hi Marshall, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and res ... arnolap Change WP tables prefixClosed   wpDataTables   Updated July 5, 2018 at 11:57am   2 Most recent comment from Miloš Jovanović:Hi Arnaud,Thank you for your purchase.Can you please tell me did you try to crate a table without that old prefixJust SELECT * FROM wp_wpdatatable_1Best regards. postelli Lite version is installed instead of paid versionClosed   wpDataTables   Updated July 4, 2018 at 1:19pm   4 Most recent comment from Miloš Jovanović:HI Marije,Glad to hear that everything is working fine now.If you have any more issues feel free to open a new ticket, we will gladly help.If you like our plugin and support we'd greatly appreciate i ... Emmett Moore questionClosed Pre-purchase questions for wpDataTables   Updated July 4, 2018 at 12:57pm   2 Most recent comment from [deleted]:Hi Emmett,Thank you for the inquiry.Yes, it is possible. Everything you should do is to enable Parse shortcodes option on wpDataTables settings page. You can try our sandbox site: Front-end &  ... sscweb PHP Notice class.wpdatatable.phpClosed   wpDataTables   Updated July 4, 2018 at 11:47am   4 Most recent comment from Isidora Markovic:Hi sscweb,Yes it is fixed. It will be available in next update which will be very soon.Best regards. Entrust_ICT Serialized PHP - wp-loadClosed   wpDataTables   Updated July 4, 2018 at 8:31am   9 Most recent comment from Isidora Markovic:Hi Entrust_ICT,Sorry about that, am not sure what happens.Here you go https://tmsplugins.ticksy.com//ticket/1512255 DoneDone wptable can't create manualClosed   wpDataTables   Updated July 3, 2018 at 10:00pm   3 Most recent comment from DoneDone:It was a conflict with Godaddy's Managed wordpress CacheAll better. Laura order filtersClosed   Powerful Filters for wpDataTables   Updated July 3, 2018 at 2:39pm   2 Most recent comment from Isidora Markovic:Hi Laura,Thank you for your purchase.Yes there is. You have to change column type for this column to float and numbers will be sorted properly. booth_1 Cannot create manualClosed   wpDataTables   Updated July 3, 2018 at 2:37pm   6 Most recent comment from Isidora Markovic:Hi booth_1,You are welcome.Best regards Katy Fendall Not respondingClosed   wpDataTables   Updated July 3, 2018 at 9:58am   10 Most recent comment from Miloš Jovanović:HI Katy,If your hosting company follows the guide below the tables will not be lost.Of course I can send you any old version of our plugin in case something goes wrong and need to be downgraded but I ...