We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philipp Hofstetter List -> Detail PopUpClosed   wpDataTables   Updated July 24, 2018 at 11:51am   3 Most recent comment from alexander kocisky:Hi Philipp,we have the same issue: we'd like to move a custom database (with many db columns) to wordpress with a table plugin and interested in purchasing wpDataTables.What is the time frame to de ... PagePaul2 PHP insert vs ShortcodeClosed   wpDataTables   Updated July 24, 2018 at 10:10am   2 Most recent comment from Miloš Jovanović:Hi Paul,Thank you for your purchase.Unfortunately to display our tables on the pages the only way is with previously pasted a shortcode on the desired page.Best regards. ILikeWordPress date picker translationClosed   wpDataTables   Updated July 24, 2018 at 9:16am   5 Most recent comment from Miloš Jovanović:Hi Paul,Please make a backup of your changes because every update will delete the customization of the code.We are currently working on redesign of the FAQ page and thank you for your suggestion. I w ... Faizan Show applied filters so user can cancel 1 by oneClosed   wpDataTables   Updated July 23, 2018 at 4:58pm   4 Most recent comment from Isidora Markovic:Hi Faizan, Like I said in previous post  as you're developing some custom solution if you need our assistance we can offer you our paid customization service. What I can do it to point you in file ... Samz851 NOT WORKINGClosed   Amelia   Updated July 23, 2018 at 3:55pm   10 Most recent comment from [deleted]:Hi Samz,No problem. If you have any more issues don't hesitate to ask. zelyakin I can't create a MySQL table from the sourceClosed   wpDataTables   Updated July 23, 2018 at 3:20pm   12 Most recent comment from Miloš Jovanović:Hi Petr,"When i disable this line everything works..."Can you please tell me if you commented which line of code does this notice disappear.Is it the line of code from our plugin or from the other pl ... Samz851 error loading vendor fileClosed   Amelia   Updated July 23, 2018 at 2:51pm   3 Most recent comment from Samz851:This issue showed up on both the localhost and cloudCloud wp login:http://dev-createtheadvantage.pantheonsite.io/wp-admin/user: rootpass: Samz851 zelyakin I can't create a ChartsClosed   wpDataTables   Updated July 23, 2018 at 1:53pm   8 Most recent comment from zelyakin:Hi MilanI understand that this is just notice but very problematic for me.OK, I can live with them and you try to get rid of them in further releases.BRPetr Zelyakin Amar Dynamic input URLClosed Pre-purchase questions for wpDataTables   Updated July 23, 2018 at 1:43pm   4 Most recent comment from [deleted]:Hi Amar,Please visit our Documentation to find out about limit for JSON format that our plugin could understand. If you have format that is different from one that our plugin needs you can write a PHP ... Max Rostron WpdatatablesClosed Pre-purchase questions for wpDataTables   Updated July 23, 2018 at 12:26pm   6 Most recent comment from [deleted]:Hi Max,Do you plan to redirect your users to the new page or you want to use ajax and update the table without relaod? Please describe me in more details process of creating and updating posts and up ... hrvr Feature IssueClosed   wpDataTables   Updated July 23, 2018 at 11:46am   2 Most recent comment from Miloš Jovanović:Hi hrvresort,Thank you for your purchase.Can you please send me the link of some example table so I can take a look and give you my suggestion.Best regards. qwerty1 Unable to Utilize Full Version of wpDataTablesClosed   wpDataTables   Updated July 23, 2018 at 10:33am   4 Most recent comment from Miloš Jovanović:HI callen918,Glad to hear that.Hope that everything will work fine now.Best regards. rolldigo Internal server errorClosed   wpDataTables   Updated July 23, 2018 at 9:47am   10 Most recent comment from Miloš Jovanović:HI rolldigo,Glad to hear that you found a solution, good job.Due to our support policy may I kindly ask you to open a new ticket so we can keep "one issue per ticket" policy. You can open as many t ... Sammy MySql ORDER BY DESC not working...Closed   wpDataTables   Updated July 23, 2018 at 6:37am   2 Most recent comment from Isidora Markovic:Hi Sammy,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you find a solution.Best regard ... Sammy Live DataClosed Pre-purchase questions for wpDataTables   Updated July 21, 2018 at 6:32pm   3 Most recent comment from Sammy:Thank you I have purchased this product, thanks for your help :)