We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonathan Asbell Unable to upload excel/csv to tableClosed   wpDataTables   Updated July 20, 2018 at 1:18pm   17 Most recent comment from Miloš Jovanović:HI Jonathan Asbell,When your data set is larger than a couple of thousand rows , it can’t effectively be loaded in the page from a Google Spreadsheet, a CSV or Excel file, or other sources. Each ... fatemeh q export excel from chart in a period of timeClosed Pre-purchase questions for wpDataTables   Updated July 20, 2018 at 11:38am   2 Most recent comment from [deleted]:Hi fatemeh,If you already bought the license please open a ticket in corresponding section of this support and one of our support manager will do their best to help you Pete Morgan Edit popover and above tableClosed   wpDataTables   Updated July 20, 2018 at 7:46am   2 Most recent comment from Isidora Markovic:Hi Pete,Thank you for your purchase.Unfortunately there is no built in option that you can use both edit buttons in table. It require some code customization. trilod Blank Tables/Charts/PagesClosed   wpDataTables   Updated July 20, 2018 at 7:39am   4 Most recent comment from Miloš Jovanović:Hi trilod,As I can see only table id 8 have this issue.Can you please tell me did you made some changes in the Google Spreadsheet file like changing the name of the column, add some new columns or d ... Dylan Table CreationClosed   wpDataTables   Updated July 19, 2018 at 7:51pm   6 Most recent comment from Paul Desormeaux:Hi.Actually, I believe Loading... was appearing because there was a formula in the sheet column I was retrieving data from. This probably work okay most of the time (i.e. wpdataTables gets the resulti ... DANIEL POZNYSZ Date formatsClosed   wpDataTables   Updated July 19, 2018 at 10:31am   6 Most recent comment from Isidora Markovic:Hi devicedr416,You are welcome. I will provide this suggestion to my team to integrate more formats on next update. If you have any more issues or questions feel free to open a new ticket, we will ... Alex D Importunt data format ISO8601 missedClosed   wpDataTables   Updated July 19, 2018 at 10:31am   4 Most recent comment from Miloš Jovanović:Hi Alex, I can not tell you precisely when this format will be available but we added this in our TODO list so I hope it i will be included soon for our next updates. Lets say about 1-2 months due ... Alex D Column widthClosed   wpDataTables   Updated July 19, 2018 at 9:29am   2 Most recent comment from Miloš Jovanović:HI Alex,Thank you for your purchase.Can you please tell me are you entering in that column just a number ( 99) or with the pixels ( 99px) ?You will see in the tooltip that if you want in pixels just ... Paul Desormeaux Feature Request - Column Settings - Data - Possible values for another wpDataTable (foreign key)Closed   wpDataTables   Updated July 19, 2018 at 9:04am   2 Most recent comment from Isidora Markovic:Hi Paul,Thank you for your purchase.Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we wil ... solsapwp Where are the update Files?Closed   wpDataTables   Updated July 19, 2018 at 8:09am   2 Most recent comment from Isidora Markovic:Hi solsapwp,Thank you for your purchase.You can check our Changelog in our documentation about updates on this link, but there is no place where you can find which files are changed for each update.Be ... Peter Reilly Tables not displaying after plugin updateClosed   wpDataTables   Updated July 18, 2018 at 9:13am   4 Most recent comment from Miloš Jovanović:HI Peter Reilly,Glad to hear that.You are welcome.Best regards. DappersUK Plugin not important table design correclyClosed   wpDataTables   Updated July 18, 2018 at 8:25am   2 Most recent comment from Isidora Markovic:Hi DappersUK,Thank you for your purchase.When you are making tables from Google spreadsheet in wpdatatables, it will be import only data from that sheet not the formatting or style. You can later on ... Paul Desormeaux Change Columns in Google SheetClosed   wpDataTables   Updated July 18, 2018 at 7:56am   4 Most recent comment from Isidora Markovic:Hi Paul,Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we will add to our idea list and l ... Helpdesk Branded Insights wpDataCharts - HighCharts - Exporting - File Name - DynamicClosed   wpDataTables   Updated July 17, 2018 at 10:44pm   3 Most recent comment from Helpdesk Branded Insights:Hello Bogdan,Thank you for the quick response.Regards,Gary. Randy Colbert Field specific logicClosed Pre-purchase questions for wpDataTables   Updated July 17, 2018 at 4:31pm   7 Most recent comment from Randy Colbert:Thanks Miljko, that is awesome news and great information!  Thanks for all your help and take care.