We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

paragate Shortcodes interferenceClosed   Amelia   Updated July 16, 2018 at 11:25am   2 Most recent comment from [deleted]:Hi, Thank you for your purchase. You can use the Catalog shortcode to show categories. At the moment it is possible to show all or just one category with a single shortcode (more about it you can re ... bumpmedia fatal errorClosed   Amelia   Updated July 16, 2018 at 11:07am   8 Most recent comment from [deleted]:Hi bumpmedia,Our plugin functions in that way that you are connecting employees with locations, not services. So if you assign one service to multiple employees and then, connect employees with differ ... Scott Thomas Cannot create table via XML or JSONClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:53am   2 Most recent comment from [deleted]:Hi Scott Thomas,Thank you for your inquire.The problem in the both of these files is the same. Basically files that you are trying to use have more levels that our plugin could understand. From our - ... fatemeh q import csv file for creating wpdatatable chartClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:39am   2 Most recent comment from [deleted]:Hi fatemeh q,Thank you for your inquire.In wpDataTables plugin charts are based on the tables so you first need to create a table from file and then create a chart from that table. We do have option ... Tangun Frontend excel ImportClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:21am   2 Most recent comment from [deleted]:Hi Tangun,Thank you for your inquire.Unfortunately we do not have option which would allow upload files to our plugin from the frontend and related to the there is no table format check because only ... jfullerton1 email notification when entry submitted/editedClosed   wpDataTables   Updated July 16, 2018 at 9:20am   2 Most recent comment from Miloš Jovanović:HI jfullerton1,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some code cus ... Chris Updates to wpDataTablesClosed   wpDataTables   Updated July 16, 2018 at 8:52am   3 Most recent comment from Chris:Thanks Milan.  I will update the plugin manually. I just wanted to check the procedure.  Hope you sort out auto-updates.Chris jfullerton1 Administrator viewClosed   wpDataTables   Updated July 16, 2018 at 8:03am   2 Most recent comment from Isidora Markovic:Hi jfullerton1,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Yes you can, but you have to make one ... wcatlett Catlett wpDataTables updateClosed   wpDataTables   Updated July 16, 2018 at 7:36am   2 Most recent comment from Isidora Markovic:Hi wcatlett,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we have some issues with auto updates a ... jcsatujp Problem after update to 2.2.3Closed   wpDataTables   Updated July 15, 2018 at 8:44am   2 Most recent comment from jcsatujp:Hello,I have discovered the issue.It appears that during the upgrade the field ...MySQL host (In Separate MySQL connection in settings)... was cleared out!Populating that with the appropriate data cor ... kfavello Phone number formatClosed   wpDataTables   Updated July 13, 2018 at 3:55pm   2 Most recent comment from Miloš Jovanović:Hi kfavello,Thank you for your purchase. Unfortunately something like this is not possible with the plugin build in functionalities and it requires some code customization. We can offer you our paid ... Sidhant Sastri Gravity form with wpdata tablesClosed Pre-purchase questions for wpDataTables   Updated July 13, 2018 at 11:03am   2 Most recent comment from [deleted]:Hi Sidhant,Thank you for the inquiry.When you add an entry with Gravity Forms, it will save the data in gravity's table in the database. With the Gravity Forms integration for wpDataTables we are us ... syuk product full version errorClosed   wpDataTables   Updated July 13, 2018 at 9:08am   2 Most recent comment from Miloš Jovanović:HI syuk,Thank you for your purchase.Strange. Can you please take a look at our documentation where you can see how you can successfully update the plugin. You can follow this guide : 1.) Downloa ... Pete Morgan wpDataTables release notesClosed   wpDataTables   Updated July 13, 2018 at 9:06am   2 Most recent comment from Isidora Markovic:Hi Pete,Thank you for your purchase.Yes you can check our Change-log in our documentation on this link. Markus Wilhelm Dropdown number wrong orders and dynamic filterClosed Pre-purchase questions for wpDataTables   Updated July 13, 2018 at 8:32am   2 Most recent comment from [deleted]:Hi Markus,Is this column set as integer or string? This sorting looks like string.For dynamic filters we have special Add-on called "Powerful filters". You can find more information about it in our - ...