We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Don Consulting assistanceClosed Pre-purchase questions for wpDataTables   Updated July 17, 2018 at 2:25pm   2 Most recent comment from [deleted]:Hi Don,Thank you for your requirements. With purchase of our plugin you will get six months of included support. Our support managers will do their best to help you with any issues that are under the ... Julian Screawn Dynamic InteractionClosed   wpDataTables   Updated July 17, 2018 at 2:18pm   4 Most recent comment from Miloš Jovanović:HI Julian ScreawnThank you for explanation. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some code cus ... winnie21 notification errorClosed   Amelia   Updated September 13, 2018 at 2:25pm   3 Most recent comment from [deleted]:Hi, We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but wil ... Manel Vericat Vericat Table Sorting by Date doesn't sortClosed   wpDataTables   Updated July 17, 2018 at 10:20am   14 Most recent comment from Manel Vericat Vericat:Hi orjanmenThe answer was this for me:Hi Manel, You have this issue because of the date_format function in your view that set date format that cause this issue.(attachment 1) If you change that da ... hrvr Field ValidationClosed   wpDataTables   Updated July 17, 2018 at 9:47am   2 Most recent comment from Miloš Jovanović:HI hrvresort,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some code custo ... rdroberts84 Global Search Using URL: RangesClosed   wpDataTables   Updated July 17, 2018 at 9:17am   2 Most recent comment from Miloš Jovanović:Hi rdroberts84,Thank you for your purchase.You can take a look at our documentation about Pre-filtering tables where you can see how you can make an URL  to filter the table.Hope this can help you.Be ... J Cluchey Lite vs fullClosed   wpDataTables   Updated July 17, 2018 at 8:42am   4 Most recent comment from Isidora Markovic:Hi J Cluchey, Enter your purchase code for auto-updatesThis is only necessary if you want to receive auto-updates for the plugin. Every purchase on CodeCanyon has a unique purchase code: you can ch ... SpikerzZ Clear DatabaseClosed   wpDataTables   Updated July 17, 2018 at 8:18am   6 Most recent comment from Isidora Markovic:Hi SpikerzZ,I am glad that you get everything to work. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a ... junctioncreative Search alphabetically for countriesClosed   wpDataTables   Updated July 17, 2018 at 6:40am   4 Most recent comment from Isidora Markovic:Hi junctioncreative,Yes it is not working, because in previous video that you provide you are using column filter not global search of the table. Code that is provided is working for column filters l ... manfulsurefire problem in data filteringClosed   wpDataTables   Updated July 16, 2018 at 4:48pm   14 Most recent comment from Isidora Markovic:Hi manfulsurefire,I am glad that is working fine.About the second question: When you have questions or issues which are not related to the title of the active ticket can you please open a new one an ... kakashimateo " There was an error while trying to save the table! Not Found "Closed   wpDataTables   Updated July 16, 2018 at 1:10pm   13 Most recent comment from Miloš Jovanović:Hi kakashimateo,If you take a look at our documentation you will see this notice: Please note that MySQL query constructor is not an ‘ultimate generator’, it should be consider a helper that co ... svanelykke3 simple updateClosed   Amelia   Updated July 16, 2018 at 11:56am   2 Most recent comment from [deleted]:Hi svanelykke3,Thank you for your purchase."Is it possible to make buffering time for each employee?"Not at the moment, but you can suggest a new feature, or vote for the existing one on  https://wp ... paragate Shortcodes interferenceClosed   Amelia   Updated July 16, 2018 at 11:25am   2 Most recent comment from [deleted]:Hi, Thank you for your purchase. You can use the Catalog shortcode to show categories. At the moment it is possible to show all or just one category with a single shortcode (more about it you can re ... bumpmedia fatal errorClosed   Amelia   Updated July 16, 2018 at 11:07am   8 Most recent comment from [deleted]:Hi bumpmedia,Our plugin functions in that way that you are connecting employees with locations, not services. So if you assign one service to multiple employees and then, connect employees with differ ... Scott Thomas Cannot create table via XML or JSONClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:53am   2 Most recent comment from [deleted]:Hi Scott Thomas,Thank you for your inquire.The problem in the both of these files is the same. Basically files that you are trying to use have more levels that our plugin could understand. From our - ...