We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

aubuncom emailsClosed   Amelia   Updated February 11, 2019 at 12:14pm   3 Most recent comment from Miloš Jovanović:Hi there, Unfortunately this feature will be available for the future versions of the plugin, but for now this is not possible. Best regards. yunushts cant install pluginClosed   wpDataTables   Updated February 11, 2019 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello yunushts.Thank you for your purchase.My suggestion is to install the plugin manually by following these steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-conte ... chachrist Request a yellow color default for conditional formatClosed   wpDataTables   Updated February 11, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello chachrist.I am sorry, but I did not quite understand your question here.If you want to apply conditional formatting for a column, it has to meet a condition to apply the rule you're adding.Ot ... chachrist cell suffix does not show upClosed   wpDataTables   Updated February 11, 2019 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello chachrist.Thank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and in fron ... frank_fuenfstueck Developement RequestClosed   Amelia   Updated February 11, 2019 at 11:57am   2 Most recent comment from [deleted]:Hi frank_fuenfstueck,Thank you for your inquiry.Can you please provide me more information as I am not sure what do you need. We have service schedule and special days option for setting customized s ... mrphillipthomas "appointment" wordingClosed   Amelia   Updated February 11, 2019 at 11:55am   2 Most recent comment from [deleted]:Hi mrphillipthomas,Thank you for your inquiry.You can change all words using Poedit or Loco Translate, we have files for translation so there you can change it. Please let me know have you managed t ... mastaBo Dynamic rebuild columns in tableClosed   wpDataTables   Updated February 11, 2019 at 11:50am   2 Most recent comment from Aleksandar Vuković:Hello Vladimir.Yes, you can do this by using either placeholders or Foreign Keys. Every column you'd like to be added automatically has to have a unique auto-increment ID, so the plugin knows where ... Shaun Bennett Gravity’s Forms displaying to ChartjsClosed Pre-purchase questions for wpDataTables   Updated February 11, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Shaun,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.First off all data from that a ... Skirank Export table in excelClosed   wpDataTables   Updated February 11, 2019 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello Skirank.Please take a look at our documentation on Table Export Tools. These functionalities are based on a 3rd party HTML5 library, and there are some limitations:Generated PDF, XLS, CSV are ... dskaw WPDataTables Devloper supportClosed   wpDataTables   Updated February 11, 2019 at 9:40am   7 Most recent comment from Aleksandar Vuković:Hello again dskaw.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We can point you to WPKraken, and they'll help you with y ... Jennifer Foley Table FormattingClosed   wpDataTables   Updated February 11, 2019 at 9:36am   4 Most recent comment from Aleksandar Vuković:Hello Jennifer.We have tried everything on our end to make it work, but there seems to be a conflict with another plugin or the theme you're using.Can you, please, try deactivating one plugin at a ti ... Izamar PayPal PaymentsClosed Pre-purchase questions for Amelia   Updated February 11, 2019 at 8:43am   2 Most recent comment from [deleted]:Hi Izamar,Thank you for your interest in our plugin.You need PayPal Business so you can accept payments, you can read about the setup here.Best regards. samcacycling Importing data to existing tableClosed   wpDataTables   Updated February 11, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Georg.Thank you for your purchase.When you create a table using the first option (Create a table linked to an existing data source), wpDataTables is used only to display the values from an exte ... Jayatri Acharya Why my excel file is not showing full data ?Closed Pre-purchase questions for wpDataTables   Updated February 11, 2019 at 8:24am   8 Most recent comment from Miloš Jovanović:HI Jayatri,Like I said the first column can not be merged.Firs row of the file ( row 1 )should be the name of the columns.You can find examples of the tables in our documentation.The file should loo ... Gary Armstrong Order Forms and tablesClosed Pre-purchase questions for wpDataTables   Updated February 11, 2019 at 8:19am   6 Most recent comment from Miloš Jovanović:Hi Gary,You are welcome.Best regards.