We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pascal CALEBOUT woocommerceClosed Pre-purchase questions for Amelia   Updated February 18, 2019 at 4:00pm   2 Most recent comment from [deleted]:Hi Pascal Calebout,Thank you for your interest in our plugin.Amelia plugin is a stand alone tool if you need one of three payment methods which we currently have (PayPal, Stripe or On-site). If you ne ... Melvin Brea SMS in VenezuelaClosed Pre-purchase questions for Amelia   Updated February 18, 2019 at 3:55pm   2 Most recent comment from [deleted]:Hi Melvin, Thank you for your interest in our plugin. Yes, it is available, please see in the attachment about the pricing.  Our integration with WooCommerce works in that way that when a customer ch ... Carmen Customizing the formClosed Pre-purchase questions for Amelia   Updated February 18, 2019 at 3:44pm   2 Most recent comment from [deleted]:Hi Carmen,Thank you for your interest in our plugin.1. We have Spanish translation. Approximately 95% of the plugin is translated but if you find some missing strings you can always translate it using ... kathrynhas Flat rate for multiple attendeesClosed   Amelia   Updated February 18, 2019 at 3:12pm   2 Most recent comment from [deleted]:Hi kathrynhas,Thank you for your inquiry.Unfortunately something like this is not possible at the moment. However, we will reconsider adding this option for our future updates. At the moment, you can ... Jrm57 UpdateClosed   Amelia   Updated February 18, 2019 at 2:57pm   6 Most recent comment from Miloš Jovanović:Hi Jeremy,You too.Best regards. Luis Miguel Rosero access for employees.Closed Pre-purchase questions for Amelia   Updated February 18, 2019 at 1:42pm   2 Most recent comment from [deleted]:Hi Luis Miguel Rosero,Thank you for your interest in our plugin.If I understand you right we have exactly the same option like you need. You can add to each your employee Amelia Employee user role, on ... Jrm57 CancellationClosed   Amelia   Updated February 18, 2019 at 12:37pm   2 Most recent comment from Miloš Jovanović:HI Jeremy,Thank you for your purchase.It would be great if you could suggest this feature on our features list here. We plan to follow our customers needs and implement the most requested features fi ... Ali manage MS SQLClosed Pre-purchase questions for wpDataTables   Updated February 18, 2019 at 12:33pm   2 Most recent comment from Isidora Markovic:Hi Alireza,Thank you for your interest in wpdatatables.From 2.3 version of our plugin there is an option to add more than one separate database connection. Now every table can have its own separate ... Nelson_da_Rocha Add link to open a modal popupClosed   wpDataTables   Updated February 18, 2019 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello Nelson.If you already have a link for that modal, you can set the column's type to "URL link", and have it appear as a button, like shown in the attachment.I can't say for sure that it'll work ... kathrynhas Working hours not applied globallyClosed   Amelia   Updated February 18, 2019 at 11:58am   6 Most recent comment from Miloš Jovanović:Hi Kathryn,Glad to hear that.If you have any more issues feel free to open a new ticket.Best regards. Julien Houyet Pixel Adwords & FacebookClosed   Amelia   Updated February 18, 2019 at 11:40am   3 Most recent comment from Isidora Markovic:Hi Julien,Thank you for your purchase. You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take ... carlituse NotificationsClosed   Amelia   Updated February 18, 2019 at 11:33am   2 Most recent comment from Miloš Jovanović:HI carlituse,Thank you for your purchase.You can take a look at this link to see how you can set up the email notifications for our plugin.Let me know if you have any more questionsBest regards. Carmen installing plugin problemClosed   Amelia   Updated February 18, 2019 at 11:27am   2 Most recent comment from Miloš Jovanović:Hi Carmen,Thank you for your purchase.Can you please follow the guide from our documentation and tell me do you still have the same issue.Also if you can check with your hosting provider, which numbe ... ApuliaBikeRoute Quantity ProductsClosed   Amelia   Updated February 18, 2019 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi ApuliaBikeRoute,Thank you for your purchase.We are very sorry to hear that you do not want to use our plugin after the purchase. To open a refund request please follow this link https://codecanyon ... WalterBenda Backend does not workClosed   Amelia   Updated February 18, 2019 at 10:57am   4 Most recent comment from Miloš Jovanović:HI WalterBenda, Sorry for late response but we did not work on Friday due to national holiday. OK I noticed that you are using the 1.3.4 version of our plugin and the latest version is 1.4.2 Can you ...