We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mgithens Table filtering is not working at all like it's supposed too!Closed   wpDataTables   Updated February 13, 2019 at 1:06pm   3 Most recent comment from Isidora Markovic:Hi mgithens,Thank you for your purchase. Yes from version 2.3 we implement feature that you can use multiply separate db connections for (MySQL, MS SQL and PostgreSQL) and for MySQL engine we are dy ... Jrm57 Apple Pay StripeClosed   Amelia   Updated February 13, 2019 at 9:00am   4 Most recent comment from Isidora Markovic:Hi Jrm57,At the moment it is not possible. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ... phodestiny Downloaded updates filenames messed upClosed   Amelia   Updated February 13, 2019 at 8:58am   10 Most recent comment from Isidora Markovic:Hi Cuong,You are welcome.Depends of configuration on your CDN about cache, all cache files will not be changed (that is their purpose- faster loading files, page speed...) until you purge all cache o ... clockworkmoggy Adding Ts&CsClosed   Amelia   Updated February 12, 2019 at 3:31pm   6 Most recent comment from Miloš Jovanović:Hi clockworkmoggy,Glad to hear that you like our plugin, and we will definitely look forward to adding more functionalities.It would be great if you could suggest this feature on our features list  ... Michael Goodell add calendar to front end with wp block codeClosed Pre-purchase questions for Amelia   Updated February 12, 2019 at 3:17pm   1 Most recent comment from Michael Goodell:Can not figure out how to add calendar to front end using WP new block code. Isabel Duplicate ValuesClosed Pre-purchase questions for wpDataTables   Updated February 12, 2019 at 3:16pm   2 Most recent comment from Isidora Markovic:Hi Isabel,Thank you for your interest in wpdatatables.Unfortunately we don't have such feature, but if yo are familiar with MySQL you can make such table in database and then you will create table wi ... magriguez Column Settings Not showing optionsClosed   wpDataTables   Updated February 12, 2019 at 3:11pm   4 Most recent comment from Aleksandar Vuković:Hi again magriguez.This looks like a conflict with another plugin or the theme you're using.Can you try disabling one plugin at a time, and check to see when the issue is resolved. After you find the ... estetikamaja Appointments and service not loading up on the websiteClosed   Amelia   Updated February 12, 2019 at 2:26pm   6 Most recent comment from [deleted]:Hi estetikamaja,You are welcome. I am glad to hear that! If you have any questions do not hesitate to ask.Best regards. Elias Fetures questionClosed Pre-purchase questions for Amelia   Updated February 12, 2019 at 2:13pm   2 Most recent comment from [deleted]:Hi Elias,Thank you for your interest in our plugin.If you mean on the employees then something like this is possible but on the back-end. Employees can have Amelia employee user role and with it they ... Lawrence Adding custom data to FormidableClosed Pre-purchase questions for wpDataTables   Updated February 12, 2019 at 2:08pm   2 Most recent comment from Isidora Markovic:Hi Lawrence,Thank you for your interest in wpdatatables.1) If I understand you right you need to show some data from shortcode from another plugin in wpdatatables. If that is true you are able to do ... clockworkmoggy Course BookingsClosed   Amelia   Updated February 12, 2019 at 11:58am   5 Most recent comment from clockworkmoggy:Okay thanks that will be fine. EntendrePro FeatureClosed   Amelia   Updated February 12, 2019 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi Craig,Thank you for your ppurchase.Discounts are in plan to be included in the next updates of the plugin, and I agree that this feature is at some point 'must have'.In the meantime, it would be ... Jeff Owen issue with calendarClosed   Amelia   Updated February 12, 2019 at 11:20am   2 Most recent comment from Isidora Markovic:Hi Jeff,Thank you for your purchase.Yes you have option Week starts on in WordPress settings where you can set Monday as start day.(attachment)Best regards. pelonorway API for third party appClosed   Amelia   Updated February 12, 2019 at 11:04am   2 Most recent comment from Isidora Markovic:Hi Aldo, Thank you for your purchase. Yes we have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those ... Kelly Harkins Capabilities using Check boxes andClosed Pre-purchase questions for wpDataTables   Updated February 12, 2019 at 11:00am   4 Most recent comment from Miloš Jovanović:Hi Kelly,Using our plugin and writing the custom script probably this can be achieved.Included support covers help with bugs and general inquiries for the plugin features, but not writing custom cod ...