We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

olderdais Add custom code after bookingClosed   Amelia   Updated February 6, 2019 at 3:34pm   8 Most recent comment from [deleted]:Hi Angel,You are welcome. Best regards. Jrm57 Unable to connect to Google CalendarClosed   Amelia   Updated February 6, 2019 at 2:47pm   26 Most recent comment from Miloš Jovanović:Hi Jeremy,Ok i tested it out and it looks like the appointment_cancel_url is not showing on google calendar.I forwarded this to my team to see if this is a bug or it is made like this by design.If it ... damiend1 Several appointmentsClosed   Amelia   Updated February 6, 2019 at 11:38am   7 Most recent comment from Miloš Jovanović:Hi Damien,Sorry for the inconvenience, that is the small bug on our side that we are looking to fix for the upcoming release.Best regards. Jerebic Multiple lines on line chartClosed   wpDataTables   Updated February 6, 2019 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Jerebic.Thank you for your purchase.Yes, of course this can be done. Let me show you an  example. You can take a look at the source table in attachment "Selection_210", and you can see how th ... Xavi Algovia Google Calendar SyncClosed   Amelia   Updated February 6, 2019 at 10:23am   4 Most recent comment from Miloš Jovanović:Hi Xavi,As I noticed you opened a 3 tickets with the same issue, and my college already replied you so I will close this one and we can continue on other ticket.Best regards. Xavi Algovia Google Calendar SyncClosed   Amelia   Updated February 6, 2019 at 10:03am   2 Most recent comment from [deleted]:Hello Xavi,Thank you for your inquiry.As my colleagues already answered you, I will close this ticket. They will provide all answers on your other tickets.Best regards. Daniel Wayne Kirkwood print/excel/pdf missing counts and color formattingClosed   wpDataTables   Updated February 6, 2019 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hi again, Daniel.I am sorry to disappoint you, but unfortunately table tools are based on a 3rd party HTML5 library, and there are some limitations in that library which we cannot change:For tables ... Xavi Algovia Google Calendar SyncClosed   Amelia   Updated February 6, 2019 at 9:15am   4 Most recent comment from Isidora Markovic:Hi Xavi,You are welcome.Thank you for your suggestion.We constantly strive to make our product better, and deliver the most value for our end users - so please share your feedback on what features yo ... phodestiny Service gallery imageClosed   Amelia   Updated February 5, 2019 at 10:56pm   9 Most recent comment from phodestiny:Hi Bogdan,Totally understand your point. I think regardless of how the gallery images are used, it would be helpful for a person unfamiliar with your program to know what image dimensions work best, ... osmosisinc ErrorClosed   Amelia   Updated February 5, 2019 at 3:49pm   4 Most recent comment from osmosisinc:Thanks! I solved it in 10 minutes! bsowebteam importing from ExcelClosed   wpDataTables   Updated February 5, 2019 at 2:35pm   4 Most recent comment from Aleksandar Vuković:Hello Ian.Yeah, I see; the issue here is that this column is being recognized as a "String", which it should be, given that it contains text and only one word contains the hyperlink.So, in order to u ... Charlene Woocommerce Product ThumbnailClosed   wpDataTables   Updated February 5, 2019 at 1:41pm   10 Most recent comment from Charlene:Absolutely thnx for the help Dieter Koenig ProblemsClosed   wpDataTables   Updated February 5, 2019 at 1:17pm   13 Most recent comment from Aleksandar Vuković:Hello again Dieter. We're sorry to hear you do not want to use the tool after purchase. Like I already mentioned in the previous reply - we cannot guarantee compatibility with any third-party app ... FirstCallWebMaster IE complianceClosed   wpDataTables   Updated February 5, 2019 at 11:18am   11 Most recent comment from Aleksandar Vuković:You are welcome FirstCallWebMaster. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Rev ... Harsha Mysql query for table creationClosed   wpDataTables   Updated February 5, 2019 at 11:14am   6 Most recent comment from Aleksandar Vuković:Hello again Harsha.Can you open this link after you log in. Please take a look at the attachment, you'll see those stars below the Download button. When you click on it you'll be able to leave the re ...