As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Al local site developmentClosed   Amelia   Updated February 25, 2019 at 8:41am   2 Most recent comment from Isidora Markovic:Hi Al,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.As we are using Envato as the marketplace for sell ... holcol5 Spinning circles after OKClosed   wpDataTables   Updated February 25, 2019 at 7:25am   5 Most recent comment from Aleksandar Vuković:Hey holcol5. Good news!Thanks for letting me know.I wasn't able to log in until now. Our company is located in Serbia and our working time is from 09:00 to 16:00 CET, business days.If you have any ... monoazulweb AMP compatible?Closed   wpDataTables   Updated February 25, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello monoazulweb.We, ourselves, have not tried AMP with our plugin, but as far as we know there should be no compatibility issues there.Can you, please, share with us the webpage where the table can ... michaelbernhard Please waitClosed   Amelia   Updated February 24, 2019 at 9:32am   2 Most recent comment from [deleted]:Hi Michael,Thank you for the purchase and sorry for inconvenience.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside� ... Danie Linking User ID's to existing UsersClosed   wpDataTables   Updated February 23, 2019 at 1:47pm   6 Most recent comment from Aleksandar Vuković:Sure thing, Danie.Please let me know.Best regards. SARAVANA Payment IntegrationClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 4:05pm   2 Most recent comment from [deleted]:Hi Saravana,Thank you for your interest in our plugin.1. Beside these two payment types and on-site payment we have integration with WooCommerce, so if WooCommerce supports this payment type then you ... Beth Sanders Customization issuesClosed   Amelia   Updated February 22, 2019 at 4:04pm   4 Most recent comment from Miloš Jovanović:Hi Beth,As I can see on this page everything is appearing ( attachment) Can you please try to clear your browser cache and tell me the result then.Best regards. treschouette Email notificationsClosed   Amelia   Updated February 22, 2019 at 3:56pm   5 Most recent comment from Miloš Jovanović:HI Roxane,That can cause an issue like this.The browser translation remembers/ returns the HTML of the description in the email content and because of this when you click on it, it will not show agai ... Rahul Kashelani DataTables warning: table id=table_1 - Ajax error. For more information about this error, please see http://datatables.net/tn/7Closed   wpDataTables   Updated February 22, 2019 at 1:56pm   9 Most recent comment from Aleksandar Vuković:Hello again Rahul.I went in, but after consulting with one of my developers, I have to say that there's no way to implement this: $.fn.dataTable.ext.errMode = 'throw';In the past this issue has be ... Beth Sanders questionClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 12:52pm   2 Most recent comment from [deleted]:Hi Beth,Thank you for your interest in our plugin.The payment process goes during the booking, so if you set PayPal or Stripe payment your customers will not be able to complete the booking before the ... Shumaila Payment MethodsClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 11:54am   2 Most recent comment from [deleted]:Hi Shumaila,Thank you for your interest in our plugin.Beside PayPal, Stripe and On-site payment you can use our integration with WooCommerce (you will need installed WooCommerce first), and with it yo ... Carmen employees set as "away"Closed   Amelia   Updated February 22, 2019 at 11:48am   8 Most recent comment from Miloš Jovanović:HI Carmen,The approach that you mentioned you below is to save your time, it is much more faster if you made some new employees to save the time with my example below.As for the away issue, can you p ... beverage10 Admin email notificationsClosed   Amelia   Updated February 22, 2019 at 11:24am   2 Most recent comment from Miloš Jovanović:HI beverage10,Thank you for your purchase.Can you please tell me which email do you use.Do you use Gmail or the mail of your company.Best regards. shove_it Tables show no entries, internal backend shows no tablesClosed   wpDataTables   Updated February 22, 2019 at 10:03am   8 Most recent comment from Aleksandar Vuković:Hey Philipp.Yeah, I believe that may be the issue here.From our documentation:When using Google Spreadsheets as the data source please note 2 things:1. The data is read from the data source every tim ... Patrick report is not embedding in page or postClosed   Report Builder for wpDataTables   Updated February 22, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Patrick.Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ...