We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jrm57 CronClosed   Amelia   Updated February 18, 2019 at 10:53am   19 Most recent comment from Miloš Jovanović:HI JeremyThank you for your feedback, this can be helpful if some other customer have the same issue.Nevertheless, I hope that everything will work fine now.Best regards. Rick Table creationClosed Pre-purchase questions for wpDataTables   Updated February 18, 2019 at 10:51am   6 Most recent comment from Miloš Jovanović:HI Rick,Sorry for late response but we did not work on Friday due to national holiday.Unfortunately any type of formatting in the file is not supported when creating tables from the source files.In ... anoriega Interaction with AmeliaClosed   wpDataTables   Updated February 18, 2019 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello anoriega.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. These are two completely different plugins that don't work tog ... Tim Schuetz Refund, Plugin not working as intendetClosed   wpDataTables   Updated February 18, 2019 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello Tim.We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnable' nat ... Jeff Altman Integration with Outlook calendarClosed Pre-purchase questions for Amelia   Updated February 18, 2019 at 9:36am   2 Most recent comment from [deleted]:Hi Jeff,Thank you for your interest in our plugin.Unfortunately at the moment we don't have the integration with Outlook calendar, just with Google Calendar. Customer can add their appointments in the ... samcacycling Excel exportClosed   wpDataTables   Updated February 18, 2019 at 9:32am   4 Most recent comment from Aleksandar Vuković:Hello again Georg.Gravity Forms integration addon is working with a wpDataTables plugin and a core Gravity Forms plugin. However, integration with other Gravity Forms addons isn’t confirmed, so we ... Enrique Automated email reporting?Closed Pre-purchase questions for Amelia   Updated February 18, 2019 at 9:31am   4 Most recent comment from [deleted]:Hi Enrique,Unfortunately we don't have this option at the moment. It would be great if you could suggest it on our feature list here.At the moment, it is possible to add to each of your employees Amel ... ORA55 Select box filter scrollingClosed Pre-purchase questions for wpDataTables   Updated February 18, 2019 at 9:26am   2 Most recent comment from Isidora Markovic:Hi ORA55,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes from version 2.2  it is po ... MartinOttosen Cell-editingClosed   wpDataTables   Updated February 18, 2019 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello Martin.Thank you for your purchase.If you need to color the column where prices are, you can do that in column settings:If you need to change the color of certain cells, like if the price is ab ... mgithens "New entry", "Edit", and "Delete" modal dialogs aren't popping up for tables in shortcodesClosed   wpDataTables   Updated February 14, 2019 at 9:33pm   6 Most recent comment from Isidora Markovic:Hi Micah,  Sorry for misunderstanding, actually there is a way that you can use our tables in other back end pages, but not with do_shortcode func. You can use function wdtOutputTable which is Help ... Kenny Clarify a featureClosed Pre-purchase questions for Amelia   Updated February 14, 2019 at 4:44pm   2 Most recent comment from [deleted]:Hi Kenny,Thank you for your interest in our plugin.You've probably tried to book the appointment that is a group one and have maximum capacity larger than 1. Our plugin is currently working like that, ... Kenneth Brown Editing when part of the selection is concat'edClosed   wpDataTables   Updated February 14, 2019 at 4:07pm   4 Most recent comment from Miloš Jovanović:HI Kenny,Glad to hear that Aleksandar help you out and I hope that everythign will work fine now.If you have any more issues feel free to open a new ticket.Best regards. Esben Frihauge StylingClosed   wpDataTables   Updated February 14, 2019 at 3:40pm   6 Most recent comment from Miloš Jovanović:Hi Esben,This is happening because it looks like the theme is overwriting our CSS.You can use this CSS .wpdt-c .control-label{color: black !important;}For our next update we are preparing to release a ... marcobravissimo Pagnozzi Tow Table one filterClosed   Report Builder for wpDataTables   Updated February 14, 2019 at 3:11pm   3 Most recent comment from marcobravissimo Pagnozzi:uff I had read this:wpDataTables (@wpdatatables) 8 months, 2 weeks ago Hi there, sorry for the delay, With a free version it’s possible to display multiple tables on the same page, but not possible ... samcacycling Remote MySQL server accessClosed   wpDataTables   Updated February 14, 2019 at 2:32pm   2 Most recent comment from Miloš Jovanović:HI Georg,Thank you for your purchase.At the moment something like this is not possible to achieve, you will need to connect via ports.Maybe they have some other port open so you can use that number o ...