We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Omar O'Hara Images do not importClosed   wpDataTables   Updated January 31, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello again redrazormedia.Please do not open new tickets if you already have an active ticket with the same topic: https://tmsplugins.ticksy.com/ticket/1874872/. In that way, issues and questions w ... Jony Google Calendar hoursClosed   Amelia   Updated January 31, 2019 at 11:00am   23 Most recent comment from Miloš Jovanović:HI Jony,May I kindly suggest opening a new ticket with this issue, so we can keep our one issue per ticket policy, and also if someone else searches the ticketing system to find what they want under ... Omar O'Hara Google Sheet link rejectedClosed   wpDataTables   Updated January 31, 2019 at 10:20am   4 Most recent comment from Aleksandar Vuković:Hello redrazormedia. In order to use those images in wpDataTables, they have to be configured either as Image type columns, or string columns, and have the correct values in cells, but Google Spreads ... Proinsias not loading into live pageClosed Pre-purchase questions for Amelia   Updated January 31, 2019 at 9:35am   4 Most recent comment from [deleted]:Hi Porinsias,You are welcome. I am glad to hear that. If you have any questions during the testing, we are here.Best regards. cdogden Google Calendar SyncingClosed   Amelia   Updated January 31, 2019 at 8:24am   6 Most recent comment from [deleted]:Hi cdogden,You are welcome! I am glad to hear that problem is solved.If you have any questions we are here. Best regards. Daan Workshops possible?Closed Pre-purchase questions for Amelia   Updated January 30, 2019 at 2:44pm   2 Most recent comment from [deleted]:Hi Daan,Thank you for your interest in our plugin.Amelia is currently made for time slot booking and is mostly used for appointment bookings. You could do that with our Special Days option, by disabli ... trevolution Editing Aggregated TablesClosed   wpDataTables   Updated January 30, 2019 at 2:44pm   4 Most recent comment from Aleksandar Vuković:Hello Trevor.I tried this in my local environment, but was unfortunately unable to resolve your issue.There is a problem with the pivot table, which our plugin cannot edit, but only read. It is actu ... PrzemyslawGumulka Filter doesn't show any resultsClosed   wpDataTables   Updated January 30, 2019 at 2:41pm   4 Most recent comment from Aleksandar Vuković:Hi Przemyslaw.You're welcome. Glad we resolved this issue.Your suggestions are always welcome, and I will forward this to our development team, so they can look into it, or at least add it to our doc ... raekertim Showing formulas in cellsClosed   wpDataTables   Updated January 30, 2019 at 12:04pm   4 Most recent comment from Aleksandar Vuković:Hello again Timo.I am sorry that I couldn't be of any more help here.If you find a solution, please let me know, so that we can help other users that have the same question in the future.I'll talk t ... biomedunam Font size in the chartsClosed   wpDataTables   Updated January 30, 2019 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello biomedunam.Thank you for your purchase.This is set as is by default, so if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart exposes ... jimmy Frontend Update to MySQL ViewClosed   wpDataTables   Updated January 30, 2019 at 10:11am   10 Most recent comment from Aleksandar Vuković:You're welcome Jimmy. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Ameet Kallarackal Download SettingsClosed   wpDataTables   Updated January 30, 2019 at 9:47am   6 Most recent comment from Aleksandar Vuković:You are welcome Ameet. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Johanna Google Calendar SynchronisationClosed   Amelia   Updated January 30, 2019 at 9:05am   4 Most recent comment from Isidora Markovic:Hi Johanna, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Revi ... Merien Fortuijn many-to-many possible?Closed Pre-purchase questions for wpDataTables   Updated January 30, 2019 at 9:01am   4 Most recent comment from Miloš Jovanović:HI Merien,Unfortunately many to many relationships are not available with our plugin at the moment.We have an option one to many relationships with using foreign keys. You can take a look at this li ... Mark Spector Do the tables in wp display new data on page load?Closed Pre-purchase questions for wpDataTables   Updated January 30, 2019 at 8:32am   10 Most recent comment from Isidora Markovic:Hi Mark,Functionally that you need is not possible to achieve with built features of plugin. Please note that customization questions like this one are not covered in the included support or in pre ...