We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mykhailo Zapolskyi Working HoursClosed Pre-purchase questions for Amelia   Updated February 5, 2019 at 9:07am   8 Most recent comment from [deleted]:Hi Mykhailo,You are welcome. We are glad to hear that. Best regards. HWorsoe Links in text stringsClosed   wpDataTables   Updated February 5, 2019 at 9:05am   2 Most recent comment from Aleksandar Vuković:Hello Henrik.Thank you for your purchase.From those two links, I see that there is a difference in URLs for the users. For example, on https://www.deuxmille.cc/members/, link to Wim Strijker's pro ... Mads Nielsen Prior versionsClosed   wpDataTables   Updated February 5, 2019 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hello Mads.Thank you for your purchase.Server-side processing with Gravity form based tables is available from version 1.1, so you should have no issues with either v2.3.2 or v2.4.And, of course, t ... DavidD21 Keep loadingClosed   Amelia   Updated February 5, 2019 at 8:59am   2 Most recent comment from [deleted]:Hi David,Sorry for this inconvenience.Can you please provide me more information, because as I can see from your link the booking form shows on the page.If you still experience the same issue could yo ... AAARob Error Checkbox FilterClosed   wpDataTables   Updated February 5, 2019 at 7:46am   3 Most recent comment from Aleksandar Vuković:Hello AAARob. I think I got it, so please take a look.There was no bigger issue, only a small thing we're aware about because we're working with the plugin on daily basis; so no custom code added, ... Alan Removal of Headers or reverse rows/colsClosed   wpDataTables   Updated February 4, 2019 at 12:35pm   9 Most recent comment from Aleksandar Vuković:Sure thing, Alan.Closing this ticket.Best regards. Larry Kolinek looking for examples of very "pretty" tablesClosed   wpDataTables   Updated February 4, 2019 at 9:51am   8 Most recent comment from Aleksandar Vuković:Hello Larry.I've responded to the other ticket.Can you please tell me where you want to continue the correspondence, so that we can focus on one of these two tickets? This can get a bit confusing.Bes ... Jony Booking name (case) sensitivityClosed   Amelia   Updated February 4, 2019 at 9:36am   4 Most recent comment from Isidora Markovic:Hi Jony, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review  ... G W PayPal payments wont processClosed Pre-purchase questions for Amelia   Updated February 4, 2019 at 9:25am   4 Most recent comment from [deleted]:Hi Greg,No, it is not mandatory to set sandbox first.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... hobbyhop Amelia has stopped working after automatic updateClosed   Amelia   Updated February 4, 2019 at 9:25am   12 Most recent comment from [deleted]:Hi Peter,Sorry for this inconvenience.Can you please open a separate private ticket and send us there your phpMyAdmin login credentials and temporary WP-admin login for your site where this happens ... frank_fuenfstueck Setting LanguageClosed   Amelia   Updated February 4, 2019 at 9:11am   2 Most recent comment from [deleted]:Hi Frank,Thank you for your inquiry.You can change the language in WordPress General Settings. Go to Settings and in the General Settings you will see option Site Language, change it to German and th ... Purewaxbysosan Changing date in AmeliaClosed   Amelia   Updated February 4, 2019 at 9:01am   4 Most recent comment from [deleted]:Hi Purewaxbysosan,I apologize for the late answer, our working time is Monday to Friday from 10am to 6pm CET.Please provide me a temporary WP-admin login for your site where this happens, so we could ... Maria Novella Madia TranslationClosed Pre-purchase questions for wpDataTables   Updated February 1, 2019 at 4:49pm   4 Most recent comment from Isidora Markovic:Hi Maria,You are welcome.Best regards. James Barnes Bring a person discountClosed   Amelia   Updated February 1, 2019 at 4:41pm   2 Most recent comment from [deleted]:Hi James,Unfortunately, something like this isn't possible with our plugin at the moment. However, we have this feature on our features list here, so it would be great if you could vote for it since w ... Moerfie mandatory fieldsClosed   Amelia   Updated February 1, 2019 at 4:36pm   2 Most recent comment from [deleted]:Hi Moerfie,Thank you for your purchase.The service price is mandatory but if you don't want to have price just put 0 and the price calculation and the payment types on the front-end booking form will ...