We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shumaila Payment MethodsClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 11:54am   2 Most recent comment from [deleted]:Hi Shumaila,Thank you for your interest in our plugin.Beside PayPal, Stripe and On-site payment you can use our integration with WooCommerce (you will need installed WooCommerce first), and with it yo ... Carmen employees set as "away"Closed   Amelia   Updated February 22, 2019 at 11:48am   8 Most recent comment from Miloš Jovanović:HI Carmen,The approach that you mentioned you below is to save your time, it is much more faster if you made some new employees to save the time with my example below.As for the away issue, can you p ... beverage10 Admin email notificationsClosed   Amelia   Updated February 22, 2019 at 11:24am   2 Most recent comment from Miloš Jovanović:HI beverage10,Thank you for your purchase.Can you please tell me which email do you use.Do you use Gmail or the mail of your company.Best regards. shove_it Tables show no entries, internal backend shows no tablesClosed   wpDataTables   Updated February 22, 2019 at 10:03am   8 Most recent comment from Aleksandar Vuković:Hey Philipp.Yeah, I believe that may be the issue here.From our documentation:When using Google Spreadsheets as the data source please note 2 things:1. The data is read from the data source every tim ... Patrick report is not embedding in page or postClosed   Report Builder for wpDataTables   Updated February 22, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Patrick.Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... usemass Incorrect Booking TimeClosed   Amelia   Updated February 22, 2019 at 7:40am   4 Most recent comment from Isidora Markovic:Hi usemass, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Revi ... maximilien_plateau Bug Required field phone can be emptyClosed   Amelia   Updated February 22, 2019 at 7:17am   4 Most recent comment from Isidora Markovic:Hi maximilien_plateau,You are welcome. All other fields (mandatory) are required(it will throw validation message except phone number filed at the moment) you can check on your website.Thank you agai ... Alastair Walker error 500Closed   Amelia   Updated February 22, 2019 at 7:14am   34 Most recent comment from Isidora Markovic:Hi Alastair,I am glad that our system is working as should."My name is already in the database as a customer and it looks like I can't be a customer and employee?"Yes if one email is used for creati ... dhdon CC On Submissions / NotificationsClosed   Amelia   Updated February 21, 2019 at 3:42pm   8 Most recent comment from Isidora Markovic:Hi dhdon, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. If you are satisfied with our plugin or support, we'd greatly appreciate ... Alex Allen FunctionsClosed Pre-purchase questions for Amelia   Updated February 21, 2019 at 3:05pm   2 Most recent comment from [deleted]:Hi Alex,I have already answered to your ticket so I will close this one.Best regards. georgevanous Filters not retaining value list on table changeClosed   Powerful Filters for wpDataTables   Updated February 21, 2019 at 2:57pm   11 Most recent comment from Aleksandar Vuković:Sorry, georgevanous, I overlooked those credentials. The thing with these filters is that you're adding them in columns, like seen here: So, even though all filters are seen as separate check-boxes ... Nelson_da_Rocha Chart with timeframeClosed   wpDataTables   Updated February 21, 2019 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello Nelson.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can try finding something in wpDataCharts callbacks.  Every ... Larry Kolinek how to remove the : (colon)Closed   wpDataTables   Updated February 21, 2019 at 1:52pm   6 Most recent comment from Aleksandar Vuković:Hello again Larry.Our plugin packs all those in a single minified file, that's why you need to disable it.Best regards. mayameroshu ResponsivenessClosed   wpDataTables   Updated February 21, 2019 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello again mayameroshu.I already responded to the other ticket describing the same issue.Since that ticket is private, and I'd need credentials to log in and take a look, I'll close this ticket, an ... Nelson_da_Rocha Place flags in a tableClosed   wpDataTables   Updated February 21, 2019 at 12:17pm   8 Most recent comment from Aleksandar Vuković:Hi again Nelson.When you use the first option to create the table (Create a table linked to an existing data source), you can't edit those tables because they are linked to an existing file, so wpDa ...