We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Forzy [ameliasearch]Closed Pre-purchase questions for Amelia   Updated February 25, 2019 at 10:36am   2 Most recent comment from [deleted]:Hi Forzy,Thank you for your inquiry.Can you please tell me which version of the plugin you have? If you are using our Lite version then only [ameliabooking] shortcode is available, other shortcodes ar ... John McQuarrie Users per licenceClosed Pre-purchase questions for wpDataTables   Updated February 25, 2019 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi John,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy in ge ... Priscila languagesClosed Pre-purchase questions for Amelia   Updated February 25, 2019 at 10:31am   2 Most recent comment from [deleted]:Hi Priscila,Thank you for your interest in our plugin.We have just received the Brazilian Portuguese translation and we will include it in our next update. Beside of it, our plugin has translations to ... gerhardwerner Error while savingClosed   wpDataTables   Updated February 25, 2019 at 10:27am   8 Most recent comment from Aleksandar Vuković:Sounds good, Gerhard.Thank you for your insight in advance. It may help us resolve the issue in the future.Best regards. Ding58 The width of the right column is only as wide as the text in it.Closed   wpDataTables   Updated February 25, 2019 at 9:19am   6 Most recent comment from Aleksandar Vuković:Hello again Ding58.Most of these problems indicate a compatibility issue with another plugin or the theme you're using. That's why providing me with a temporary WP-admin login for your site where thi ... Al local site developmentClosed   Amelia   Updated February 25, 2019 at 8:41am   2 Most recent comment from Isidora Markovic:Hi Al,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.As we are using Envato as the marketplace for sell ... holcol5 Spinning circles after OKClosed   wpDataTables   Updated February 25, 2019 at 7:25am   5 Most recent comment from Aleksandar Vuković:Hey holcol5. Good news!Thanks for letting me know.I wasn't able to log in until now. Our company is located in Serbia and our working time is from 09:00 to 16:00 CET, business days.If you have any ... monoazulweb AMP compatible?Closed   wpDataTables   Updated February 25, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello monoazulweb.We, ourselves, have not tried AMP with our plugin, but as far as we know there should be no compatibility issues there.Can you, please, share with us the webpage where the table can ... michaelbernhard Please waitClosed   Amelia   Updated February 24, 2019 at 9:32am   2 Most recent comment from [deleted]:Hi Michael,Thank you for the purchase and sorry for inconvenience.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside� ... Danie Linking User ID's to existing UsersClosed   wpDataTables   Updated February 23, 2019 at 1:47pm   6 Most recent comment from Aleksandar Vuković:Sure thing, Danie.Please let me know.Best regards. SARAVANA Payment IntegrationClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 4:05pm   2 Most recent comment from [deleted]:Hi Saravana,Thank you for your interest in our plugin.1. Beside these two payment types and on-site payment we have integration with WooCommerce, so if WooCommerce supports this payment type then you ... Beth Sanders Customization issuesClosed   Amelia   Updated February 22, 2019 at 4:04pm   4 Most recent comment from Miloš Jovanović:Hi Beth,As I can see on this page everything is appearing ( attachment) Can you please try to clear your browser cache and tell me the result then.Best regards. treschouette Email notificationsClosed   Amelia   Updated February 22, 2019 at 3:56pm   5 Most recent comment from Miloš Jovanović:HI Roxane,That can cause an issue like this.The browser translation remembers/ returns the HTML of the description in the email content and because of this when you click on it, it will not show agai ... Rahul Kashelani DataTables warning: table id=table_1 - Ajax error. For more information about this error, please see http://datatables.net/tn/7Closed   wpDataTables   Updated February 22, 2019 at 1:56pm   9 Most recent comment from Aleksandar Vuković:Hello again Rahul.I went in, but after consulting with one of my developers, I have to say that there's no way to implement this: $.fn.dataTable.ext.errMode = 'throw';In the past this issue has be ... Beth Sanders questionClosed Pre-purchase questions for Amelia   Updated February 22, 2019 at 12:52pm   2 Most recent comment from [deleted]:Hi Beth,Thank you for your interest in our plugin.The payment process goes during the booking, so if you set PayPal or Stripe payment your customers will not be able to complete the booking before the ...