We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stig Barrett No edit pupop at the frontendClosed   wpDataTables   Updated February 25, 2019 at 2:32pm   3 Most recent comment from Aleksandar Vuković:Hello Stig.Thank you for your purchase.Good news. I'm glad you found the issue. Thanks for letting us know. If you have any more issues or questions feel free to open a new ticket, we will gladly he ... Forzy customer calendar viewClosed Pre-purchase questions for Amelia   Updated February 25, 2019 at 2:09pm   4 Most recent comment from [deleted]:Hi Forzy,I cannot say for sure when we will implement it, but I can tell you that our plan goes like this for large features: Event booking and Event List view, Recurring option, new Skins and Customi ... Marijn Minimum pricing with additional clientsClosed Pre-purchase questions for Amelia   Updated February 25, 2019 at 2:03pm   2 Most recent comment from [deleted]:Hi Marijn,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment. However, we have our features list where you can suggest or vote for the features, ... Wayne_5d Chartjs Dynamic AxesClosed   wpDataTables   Updated February 25, 2019 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hi Wayne.Thank you for your purchase.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart e ... Menez Question about pluginClosed Pre-purchase questions for Amelia   Updated February 25, 2019 at 1:50pm   2 Most recent comment from [deleted]:Hi Menez,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. Your customers would need to make two separate bookings for this, or ... Joshua IF statement calculationsClosed   wpDataTables   Updated February 25, 2019 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hello again Joshua.After taking a look at these two files, I am sorry to inform you that it's impossible to create tables from these files.Our plugin can only accept simple tables without formulas. Y ... CEC_IAU Changing the style of wpData TableClosed   wpDataTables   Updated February 25, 2019 at 1:45pm   8 Most recent comment from Aleksandar Vuković:Hello CEC_IAU.There seems to be something wrong with your database. Please take a look at the attachments.Can you tell me if you did something in PHPMyAdmin? Tables with ID=0 shouldn't exist, and yo ... pelonorway Title IconsClosed   Amelia   Updated February 25, 2019 at 12:30pm   8 Most recent comment from Isidora Markovic:Hi Caro, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. If you are satisfied with our support or plugin, we'd greatly appreciate it ... Bambammon Amelia plugin breaks Simple Calendar pluginClosed   Amelia   Updated February 25, 2019 at 12:00pm   4 Most recent comment from Isidora Markovic:Hi Bambammon,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes I will contact you when I receive feedback from my development team ... Bryan Bloom CustomizationClosed   wpDataTables   Updated February 25, 2019 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello Bryan.Thank you for your purchase.This would be achievable using some custom CSS, but it'd have to be added in ... tags on the page where the table's shortcode is. For example: .wpdt-c td.co ... Bob Harding GroupingClosed Pre-purchase questions for wpDataTables   Updated February 25, 2019 at 11:12am   3 Most recent comment from Miloš Jovanović:Hi Bob,Thank you for your purchase.About row grouping:As you can see form our documentationRow grouping feature is only available for non-server-side tables. So manual tables, mysql tables and tables ... CEC_IAU Counting in chartsClosed   wpDataTables   Updated February 25, 2019 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello CEC_IAU.I see this is a duplicate of the other ticket, so I'll close this one, and we can continue there.Best regards. Andreas Ursprunger Not WorkingClosed   Amelia   Updated February 25, 2019 at 11:03am   4 Most recent comment from Miloš Jovanović:HI Andi,Ok thank you for letting me know.Milan will solve your issue then.If you have any other problems feel free to open a new ticket.Best regards. Wayne_5d Custom QueryClosed   wpDataTables   Updated February 25, 2019 at 10:55am   3 Most recent comment from Aleksandar Vuković:Great news, Wayne.Thank you for your purchase.Thank you for letting us know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Andreas Ursprunger LanguageClosed   Amelia   Updated February 25, 2019 at 10:47am   4 Most recent comment from Isidora Markovic:Hi Andreas,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution.Can you p ...